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“Duty Manager Suresh Fernando is a thief for customers money and he is scamming people when they say something is wrong with thei”

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Villa Ocean View Hotel
Ranked #9 of 10 Hotels in Wadduwa
1 review
common_n_hotel_reviews_1bd8 21 helpful votes
“Duty Manager Suresh Fernando is a thief for customers money and he is scamming people when they say something is wrong with thei”
Reviewed 17 June 2012

I arrived at the hotel only to be told by the front desk my booking wasn't on the system. I asked for the manager, only duty manager (Suresh Fernando) was present as the manager to deal with my query. He asked me to pay £200 extra to be eligible for a room, as my booking wasn't on system and as I made my booking from UK. FERNANDO said my travel agency didn't pay them the money therefore they refuse to let me stay unless I pay them more cash in hand. I rang my t.agency straight away. Only to find out Fernando was lying to my face! T.Agency was willing to pay but Fernando wanted cash to be put throughout to his account before a certain time. He didn't want to receive agency's money in the correct way. Instead he refused to confirm the booking until someone from the agency puts cash into Fernando's account. He instead lied to me saying my booking was not on their system.
Piece of advice to all, please don't be gullible and trust the employees at this hotel despite however much they seem honest, because they are lying to your face after your money! My concern is if someone had No where else to go... they would have paid the £200 difference. And they would have taken anyone they can for a ride!
Don't give them your money. Please be careful and stay somewhere else. Mount Lavinia or Tangerine is great. They don't try to steal your hard earned savings!

  • Stayed April 2012
    • Value
    • Location
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Helpful?
21 Thank jelleby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2012

We had 2 weeks stay at The Ocean View Hotel,Very friendly staff,the ladies who worked in the grounds did a great job,the cleaning staff came in every day,the sheets were changed and a lovely flower arrangement on the beds.We could not fault the food,plenty to choose from and the staff were great.
We used Sri Lanka travel for our trips,reccomended on trip adviser(travelsrilanka 1 @hotmail.com)excellent travel guide and safe driver, a must for the roads in Sri Lanka
and were given packed lunches by the hotel.

All in all a very enjoyable holiday.

Val,Frank Feb 15th -1st march 2012

Room Tip: ground floor nice as you can sit outside on the grass,we stayed in 118
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  • Stayed February 2012, travelled with friends
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Helpful?
2 Thank Val C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sittingbourne, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2012

From the moment we walked through the door, we were made to feel very welcome, a cold towel and welcome drink were waiting for us. The paperwork at reception was done very quickly and efficiently.

The rooms are of a decent size, with the cabanas having good character. The deluxe rooms are spacious with basic, but no tea of coffee facilities, so make sure you bring your travel kettle!

All staff are very friendly, professional and most speak very good english. The Ayurveda centre offers good value for money with a back neck and shoulder massage for 30mins costing £7.50!

There is an air conditioned bar here where the weekly disco happens, the Barman Vijay is a must! Perfect english with a very good sense of humor!

The pools are a good size with the whole 14acres of hotel grounds being constantly looked after and always clean.

The restaurant food and staff are very good, a lot better than the main hotels found in Kalutara which we have visited before.

Room Tip: Higher levels in deluxe rooms and cabanas. All rooms just as good!
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  • Stayed May 2012, travelled on business
    • Value
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Helpful?
1 Thank Liam1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 7 May 2012

Stayed here 11/2/2012 to11/03/2012. we will give this hotel a miss from now on, when in sri-lanka
All-inclusive but must sign for every mortal thing.Poor service in restaurant had to ask for tables to be reset many times I did it my self,after reporting it to management,still no improvement.When the management sat at there table just to one side of ours they were treat like lords.No atmosphere in restaurant,plenty of curries/european food poor quality meat/chicken, after a few days the same food came round again.The best thing about this hotel, the garden and pool area.You need to be a strong swimmer to use the sea.Stayed in a cabana room,clean but dated, and ugly, poor maintenance a/c not working in our room after three goes two days later we moved nexst door,still working on a/c with new people moved in our old room A lot of Russian arrived near the end of Feb,most lacking in social graces, or just ignorant.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
Thank jimval34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Wadduwa hotels

Gravesend, Kent
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 23 April 2012

We have holidayed in Sri Lanka many times and have just spent two glorious weeks at the Villa Ocean View. We were very impressed by the cleanliness throughout the hotel and gardens.

We stayed in a Cabana room which was a good size with adequate storage, very efficient air conditoning and ceiling fan, satellite TV, tea and coffee making facilities and a basic but functional bathroom with always very hot water. Bed linen and towels are changed daily and the room boy took a great pride in cleaning the room thoroughly every day. The rooms are sprayed against mosquitoes every evening and a fresh tablet put in the plug-in. We travelled with friends and none of us had even one mosquito bit. We had cabana rooms 25 and 27 which had an ocean view, were next to the pool and benefited from a lawn outside with a large tree for shade; the pool attendant set our loungers up outside early every morning in what was almost a private garden! The very tame palm squirrels and egrets would take peanuts from your hands! There are a few dogs which are said to be strays, but they all look in fairly good condition and are very friendly. We were adopted by a lovely tan-coloured dog (the one with the gammy hind leg) and he spent most of our holiday outside our room, sleeping on our terrace at night. We made sure he had some biscuits and other treats and fresh water every day. I did not see the dogs being ill-treated by the hotel staff at any time. There are also a few cats who appear at the restaurant at meal times, but again their coats are in good condition and they seem quite healthy, albeit a bit wild!

Food was excellent. Breakfast - freshly fried eggs and omelettes, scrambled eggs, baked beans, sausages, grilled tomatoes; cereals, including lovely creamy porridge! Huge variety of breads, including croissants, pains-au-chocolat, brioches, delicious fresh fruit, cheese, and a very efficient toaster! Lunch and dinner - fresh soups, always piping hot, salads, rice, pasta, vegetables, several hot meat and fish dishes, some for western tastes, some for lovers of hot and spicy curries. Desserts were amazing - looking as good as they tasted and including old favourites like bread and butter pudding or Queen of Puddings! The waiting staff were friendly and efficient and Chef would often come into the Dining Room and make himself known to the guests.

There is entertainment every night at 9.30pm and a disco a couple of nights a week. However, as is usual in Sri Lanka, at midnight you could hear a star drop out of the sky!

Yes, the hotel is next to the main Colombo to Galle railway line, but we could hardly hear the trains and they certainly did not disturb us in any way. There are a couple of gift shops, tailors and jewellers opposite the hotel or a short walk will take you to the main road where there are a few more shops including a Pharmacy; (turn right out of the hotel, cross the line at the new St. Patrick's Church and walk up the road). Tuk tuks are available outside the hotel and we used the Travel Desk in the hotel for longer trips. The prices were equal to the beach boys and the Travel Advisor even managed to get us tickets for the second England v Sri Lanka cricket test in Colombo!

We found all the staff (gardeners, pool attendants, dining room staff, room boys, receptionists) unfailingly friendly and helpful; we thoroughly enjoyed our holiday at the Villa Ocean View and would return.

Room Tip: Cabana rooms are quiet and peaceful.
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  • Stayed April 2012, travelled with friends
    • Value
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Helpful?
4 Thank Srilankaphiles35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 April 2012

We stayed 4 days at this hotel. There is no atmosphere in restaurant and lobby, room was acceptable, but bathroom was ugly and very, very used. It looks, that hotel needs a general reconstruction. Seems like 30 years old without a maintenance except some painting. Meal was not exceptional. We had all inclusive - there is no wine as a part!'!! Very disappointed by this fact, I ordered one evening a bottle of wine (20 EUR). When I tasted, I notice, that wine is totally broken - strong taste of bitter almond. Waiter at first refused to take it back saying, that I have to keep it and pay for it! Finally after long discussion with manager they took this back. . No free wifi, you had to buy card with password and they charged you 4 USD per hour. Sea is quite stormy, not much too friendly to children and to the old ones. Good pool. I would not return.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hmarket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 April 2012

Like the review below,apart from the location and beach,the rest left a lot to be desired. We stayed in a cabana room 24,as soon as we walked in there was a stench of raw sewage it stank.The room itself was not clean,and the head board behind the bed was rotten and damp to the point that you could push your finger through it.I asked to upgrade at a cost to myself but was told the hotel was full.

To say i was gobsmacked is an understatement,we had 9 days here as part of the a 17 day trip and would not recomend this hotel to my worst enemy let alone friends. It was a pleasure to check out.
Make sure you lock up your money etc as this has a habit of "getting lost" or "you must have missplaced it" this is an awful hotel and i will never go back.

Room Tip: Go to another hotel
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank GowloUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Ocean View Hotel

Property: Villa Ocean View Hotel
Address: Molligodawatte, Wadduwa, Sri Lanka
Region: Sri Lanka > Western Province > Wadduwa
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Wadduwa
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Villa Ocean View Hotel 3.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Hotel Ocean View
Villa Ocean View Hotel Sri Lanka/Wadduwa

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