I arrived at the hotel only to be told by the front desk my booking wasn't on the system. I asked for the manager, only duty manager (Suresh Fernando) was present as the manager to deal with my query. He asked me to pay £200 extra to be eligible for a room, as my booking wasn't on system and as I made my booking from UK. FERNANDO said my travel agency didn't pay them the money therefore they refuse to let me stay unless I pay them more cash in hand. I rang my t.agency straight away. Only to find out Fernando was lying to my face! T.Agency was willing to pay but Fernando wanted cash to be put throughout to his account before a certain time. He didn't want to receive agency's money in the correct way. Instead he refused to confirm the booking until someone from the agency puts cash into Fernando's account. He instead lied to me saying my booking was not on their system.
Piece of advice to all, please don't be gullible and trust the employees at this hotel despite however much they seem honest, because they are lying to your face after your money! My concern is if someone had No where else to go... they would have paid the £200 difference. And they would have taken anyone they can for a ride!
Don't give them your money. Please be careful and stay somewhere else. Mount Lavinia or Tangerine is great. They don't try to steal your hard earned savings!
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- Also Known As:
- Hotel Ocean View
- Villa Ocean View Hotel Sri Lanka/Wadduwa