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“All inclusive let down”
Review of Hotel Panorama

Hotel Panorama
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Hotel Panorama
Ranked #25 of 31 Hotels in Albena
Truro, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“All inclusive let down”
Reviewed 26 August 2008

We arrived, allocation on arrival with some reservation after reading previous reviews of some of the hotels in Albena.
The rep dropped us off at the hotel and we were met by a porter to take our cases. Reception were friendly and quickly allocated our room and the porter scurried off with our cases with us following. Our room was on the top floor up four flights of stairs, there are no lifts which could cause problems for some guests. Also to get to the main resort area there are many steep steps although there are regular trains costing around a pound each which we found very useful and a great ride. Our room was very clean and the bathroom also clean and the shower was spacious and effective. The cleaning staff were fantastic and always left a suprise design out of the towels on the bed each day.
Our rep was useless and was only concerned of getting people on the trips and spoke only broken English. As we were only there for a week we could not go on the water park trip so we asked if we could easily get there ourselves. She said she didnt know and didnt offer any assistance. We found later in the week on passing the bus station there were regular buses to the water park in Golden Sands. I would recommend you do this as it saved around £15 from the price of the reps trip.
The hotel had no entertainment which we found very dissapointing as we were all inclusive and didnt plan on going out each night. We couldnt even stay in the main bar area and chat because of the constant clattering of an ice hockey machine which reverberated through the canteen like foyer bar. There was very little atmosphere to make you want to stay in the hotel and the selection and quality of drinks on offer was very poor. We went out every night and had to increase our weekly spends dramatically to compensate. The prices are no longer as cheap as we were informed of by previous holiday makers to this area.
The food in the hotel was just about managable although stodgy rice and mash and sausage and burgers was vertually the full range for the week. The salad was ok and the fruit and bread rolls were nice but it was all too repetative and we found ourselves eating out on a number of occasions.
The pool in the hotel was beautiful and very well looked after although shared with the hotel compass we didnt have a problem finding sunbeds. It is quite deep and a large pool and very refreshing on hot days. We were not told by our rep and only found out on the last day we could take mid day snacks from the hotel compass poolside bar, we went without all week.
We went on the yacht picnic which we loved, a very pleasant relaxing day out on a yacht which take you to a secluded beach with a barbercue and free drinks. Be warned we were given a pick up time of 09.30am and the coach didnt arrive until 10.20am apparantly all the hotels are given the same pick uptime, there were five pickups before us, how can they be everywhere at the same time? We knew of at least one family who missed the trip because they gave up waiting after 1 hour thinking they had missed the coach.
We would definetely go to Albena again but would pre book our hotel first and not rely on allocation on arrival. Hotel Panarama could be a good hotel if it concentrated on giving value to the all inclusive package which it lacked so badly.

  • Liked — Excellent cleaning staff, Large clean swimming pool
  • Disliked — Entertainment, food, drink, atmosphere
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank gnbroadbent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 reviews from our community

Traveller rating
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    6
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8
3
Solo
0
Business
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Oxfordshire
1 review
Reviewed 15 August 2007

Hotel was very clean, rooms and towels cleaned and changed daily. Pool and restaurant is shared with neighbouring hotel (Kompass). No directions to the restaurant - just follow the mass with the green wrist bands! Did not locate the evening entertainment but was advised that it was not great! Not very accommodating for the solo traveller - smallest table size in restaurant is for 4! Staff freiendly but did not speak much english. Not very many english speaking people stayed at the hotel.

Stayed August 2007
Helpful?
Thank mixer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
merseyside
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 July 2007

just come back from panorama hotel i was not looking forward to it after reading the reviews but i needn't have worried the hotel was clean the staff very friendly rooms were cleaned everyday and towels changed everyday my only concern was the tiles around the pool area when wet were very slippy our rep was not very informative if you are going here don.t forget to book the free a la cart the food was lovely kids entertainment was great the raj resturant was great value for money about £24.00 for 4 meals+ drinks

  • Liked — friendley staff
  • Disliked — food
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank donna2025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 September 2006

We went to bulgaria after being advised that Albena was perfect for famiies. We went with my in laws and 2 of their grandchildren aged 9 and 7, me and my husband and our 3 children aged, 4 , 2 and 4 months. The one thing we had been dreading due to the security restrictions was the flight and keeping the children happy! The flight was fine and the transfer was on time and well organised.

I knew that we had to be open minded about Bulgaria as it is very dated and to be fair the foyer area and general feel of the place seemed o.k. We had a small problem with incorrect room bookings and we were down as half board instead of fully inclusive, we had also asked for a ground floor room as we had a pushchair but we were on the third floor. We were just glad to have a bed to be honest , so we did'nt put up a fight.

The rooms are dated, but seemed clean, there was a t.v which we could watch News 24, this was handy for us as we had to have some early nights with young children. The showers were very dated, but we had hot water, the rooms were large and we hired a fan to keep air circulating. The food in the restaurant was quite nice, entertainment in the evening is watching the kids entertainment , not brilliant, but the staff were enthusiastic and the kids loved it!!

We found that the cleaning staff were lovely at that was it, we found that a lot of the bar staff ( except a young lad in the resturant area) and the pool staff treated us and other english people as 2nd rate citizens. The germans, russians etc, were looked after very well, even down to wiping sun bed down after the rain, a service that we didnt get!.

Outside the resort - The restaurant Rai and the Garden restaurant DO NOT WASTE YOUR MONEY, generally rude and obnoxious. BEWARE!! In the market ( LH side opp the Garden restuarant) there is a place called Photo RETRO who take pictures of you dressed up - they will CON you out of money, we bought 5 photos , went back to pick them up with a hand written recipt and they said that we hadnt paid and refused to give us the photos unless we paid them again!

On the plus side - beach is beautiful and lots to do for older children in Albena. our hotel was a 3 star - more like a 1 or 2 star, if i went to bulgaria again, it would have to be in a 4 or 5 star in about 10 years time, when those who want to be in the tourist trade in Bulgaria, realise that you have to make people feel like they are wanted in their country to have a good time. At the end of the 2 weeks the last 3 days were cold, raining and with torrential storms, after making our way through the stroppy staff at the Bulgarian airport, i have never been so happy to crawl into my own bed!

Stayed August 2006
Helpful?
7 Thank JLO1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Albena hotels

Blackpool England
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 August 2006

Arrived very early in the morning due to flight delay. Not immediately convinced the agents had got the 3* rating correct but decided to keep an open mind. Found hotel had 1 room booked for us instead of 2 and so we had nowhere we could even rest . Room totally unsatisfactory as very small, bathroom extremely primitive and broken (taped together)window on landing to balcony. Very sweet young receptionist tried her best to help us. Had to get her to call Medhotels rep about 2 hours later. After a very strongly worded conversation with him, he spoke to the receptionist and she showed us 2 interconnecxted rooms on 2 levels. Siad we would take these as we dodn't seem to have any option. The upstairs room had at least a clean looking tiled bathroom and shower tray. Our room downsstairs smelled of damp but looked clean until I opened the bathroom door. The shower tray was concrete, no tiles, and there was a plain glass window from the actual shower into the basement area of the hotel. so I was very wary of having a shower since it wsa so open. This glass window would not shut at all. This actually looked right into our shower area. We found 1 beetle crawling up through the bathroom central floor drain, and 2 IN the bed of my daughter's friend. Not to be daunted we made the best of the holiday. The rooms and public areas had absolutely no air conditioning and with temps of 36 in the day and 20 at night it quickly became unbearable. I have to say the young receptionists were very apologetic and tried their best to be helpful towards us. The food I found unusual at first but hey, it's not England, so I accepted it and found it not bad at all, plenty of salads and fruit, lovely soups and delicious fresh bread rolls every meal. Swimming pool was ok, but surrounds very slippery. I would not go back there as I think they really need to bring those rooms up to date (and it won't come cheap) and concentrate on their bug problem. I intend to complain to the travel company about their description of the hotels they sell rooms in and their star rating

  • Liked — NICE PARK SURROUNDINGS
  • Disliked — SMALL OUTDATED STUFFY ROOMS WITH NO AIR CONDITIONING
  • Tips/Secrets — KEEP AWAY UNTIL YOU HAVE SOME GUARANTEE OF STANDARDS (AND PHOTOS)
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank normahelen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 July 2006

Arrived home from Albena today and think it is my duty to warn everybody to stay away from The Panorama.

Booked with Balkan holidays as a 3* allocation on arrival, how this hotel has this rating is beyond me.

We arrived in our room at approx 4am, tired from a long day we walked in the room and thought it very tired and dated, also a strange odour hung around the place. As we stepped on 1 beetle when we walked in the room, being new to Bulgaria we thought the odd insect we would have to put up with. We went to bed rather dubious but with an open mind.

The next morning we went for breakfast, the food was awful and the place matched.

The level of the swimming pool is about a foot below the side of the pool, with a scum all around it.

That evening still tired I went to bed early only to be woke up at about midnight with beetles on and in the bed, all over the floor and balcony, the place was disgusting!!!

Our only option was to leave the hotel that day as we were told all the rooms were the same, it cost us £250 to move.

This place should not be sold to anybody.

  • Stayed July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank AnitaBury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Panorama

Property: Hotel Panorama
Address: Albena Resort, Albena 9620, Bulgaria
Region: Bulgaria > Dobrich Province > Albena
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
#13 Spa Hotel in Albena
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Panorama 2*
Number of rooms: 150
Official Description (provided by the hotel):
Hotel Panorama is situated 600 meters from the sea shore in one of the most beautiful parts of Albena, close to the main shopping center. Panorama Hotel features the Super All Inclusive formula in its 169 comfortable rooms and apartments. At the guests' disposal are the buffet restaurant and the pool at the nearby Hotel Kompas. Guests can also enjoy lunch in Dorostor Restaurant situated on the beach. Safety box can be rented at additional fee. There is a regular daily shuttle bus to the beach leaving every 30 minutes. A sunshade and 2 lounge chairs on the beach are available per room. Free Wi-Fi at 1 Mbps is available in all public areas. ... more   less 
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Also Known As:
Panorama Hotel Albena

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