after booking this hotel last minute we paid 280 per person for one week, we were told when booking we were going to varna airport but once our booking conformation had arrived it was infact bourgas airport. Once arriving at bourgas we got on the coach and were told it would take 2 hours to our hotel, with 3 hotel stops before ours, they were also going to have 15 mins break on the way at a shop to allow toilet stop and food and drink, 3 and a half hours later and 9 stops, we finally arrived at our hotel.. The outside of our hotel didn't look the best, we arrived on reception to give our passports and to be told our room, they nearly forgot to give us our wristbands because too busy on his phone, we then had to carry our heavy suitcases up 3 flights of stairs with no help or no lifts, we dumbed our bags and went straight for dinner as we had been travelling all day and hardly any food:( food was not great at dinner and I didn't really enjoy it but always found something to eat. There is a man on his keyboard, with guitar and sitting every dinner time which is thoughtful of the hotel but quite annoying as plays the same songs:L We then had a walk around the hotel and found a few shops on site, very good shops but were always empty as didn't think anyone knew they were there, no signs and everytime we spoke about them people didn't know what we was on about( sign post them for extra business) We wanted to see the beach so walked and had to walk down loads and loads of steps, the steps had bits missing and cracks so walk slowly else you might fall, about 100 steps in total and when you get down them you cannot be bothered to walk all the way back up them, the train costs 3 lev a person and comes every 15 mins roughly takes you to your hotel. Our hotel room was good, except I had a burn mark on my sheet so I rang reception which is free to ring on your room telephones (also ringing other rooms is free too, just dial their room number) and they changed it, the view was crap, unless you like the look of trees.. air condition is amazing! Breakfast was absolutely fantastic! egg, sausage, bread, toast, cheese on toast, waffles with chocolate spread, cereals etc, although kids running around pushing in at all meal times especially for waffles to be cooked in the morning, tell them to get in line! Lunch was exactly the same as dinner so wasn't very good but snacks near the pool were very good, pizza, burgers, chips, icecream etc.. drinks were very good too, bar staff very well spoken English:) the pool is very clean, cold at first but you get use to it after a while, you always get a sunbed no matter that time you go down:D it says free wifi but don't tell you how to get it, you have to ask reception for your ID and password, you only get wifi in the lobby where reception is and half of the pool, but every time you go out of wifi zone it turns off and when you go back into a wifi zone you have to log in again which is long! The cleaners do extemely long hours as when you wake up they are cleaning and when you go bed they are still cleaning, no matter what time you go bed one day we put out 'do not disturb' sign on our door as we were having a nap and didn't want them coming in, the next day we wanted it cleaning so went out for the day and didn't put any sign, when we arrived home it hadnt been cleaned so I went and asked reception for them to clean, the cleaners arrived and kept giving us dodgy looks, we went out on the balcony to get out of their ways so they could clean and they locked the door on us, we knocked the window and they looked and laughed.. they then used our telephone to ring reception, a lady came up let us back in and started having a go at us saying we put the 'do not disturb' sign up, we said we didn't and that was yesterday and she kept going on and basically saying we was lying, after she went we sat on our beds whiles the cleaners cleaned as didn't want to get locked out again, they kept talking their own language, looking and laughing at us, we felt very angry as they could of been saying anything, we felt very wary to lock our belongings away in our cases every day after this incase they stole anything. Albena is very small and hardly anything to do, not many retaurants and the 'new' water park that was meant to be ready in summer 2014 is no where near ready:( shame as was looking forward to it. A majority of other foreign tourists are very rude, never use manners, always pushing in, when you say morning they just look at you all blank with no response but all English people are very kind and you all stick together and say good morning every day:) At the beginning on the holiday we wanted to go on a jeep safari ride so we asked reception for details, the lad just looked at me and said he didn't know so we left it at that, a couple of days later another receptionist was on the desk, I asked her the same question and she was very helpful, gave us lots of folders with prices, times, picture etc but unfortunately we had missed it by then due to the first receptionist:( There is not much entertainment in this hotel but through the white gates across from the hotel next to the steps to the beach, there is children's entertainment at around 8 and adults from 9/9:30:) the anamation team are kind and they try and get you involved in activities during the day such as darts, volley ball etc, a lot of people join in but you don't have too.. The shops are all cheap, fags are like 5 lev for 20 which is about £2.50 on England, basically half the lev for make English and it is a rough price.. restaurant are farly cheap, but we careful to find the meals on the menus! it says for example chicken steak 12 lev but when it comes there is no chips or anything just the chicken steak, make sure all meals you order clearly state chips else there will be none:L drinks in the hotel are nice, providing beer, spirits, cocktails, soda and juice, the outside bar makes sex on the beach cocktails but the inside bar doesn't know what you are on about:L drinks finish at 11 so order as many as you want before that, they allow you to order as many as you want at one time, you are not limited.. they lock the doors to enter the building around 10 ish so you have to walk round but it doesn't take long:) When we left the hotel to get the coach to the airport we were given a lunch box with 2 different sandwiches, a bottle of water and an apple, this was very kind of them:) I hope this very long review has helped people with many questions, this hotel is a good 3* hotel and I enjoyed the holiday very much:) I would return to albena and to this hotel but in the near future when I have had children as it isn't for people with out children if I am honest:)
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