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“Take 1 star off and it's a great 3-star-hotel”
Review of Hotel Gergana

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Hotel Gergana
Ranked #8 of 31 Hotels in Albena
Certificate of Excellence
Reviewed 11 August 2014

+ beach is very close
clean sand
you get 2 lounges and an umbrella that's included in the price
delicious and varied food at the hotel's restaurant
far from the centre's noise (though that's not too noisy either) but still close (20 min walk)
great for family holidays even with small kids

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not 4-star services, conditions but 4-star prices

Room Tip: If you'd like a room with sea view, you should ask for a room that is higher than the 6th floor...
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  • Stayed: August 2014, travelled with family
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2  Thank kicsipingvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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44 - 50 of 169 reviews

Reviewed 24 June 2014

We were in this hotel during the floods in 20 june and first of all I want to thank to all the Gergana's staff for how they managed the whole situation. They managed together with the military and local authorities to evacuate all of us, without anyone getting hurt, and in a very short time we were relocated in another hotel in Albena in the same condition.
Last year we were in this hotel too, also in june and all I can say is that I had no comment regarding the accommodation, food, cleaning etc.
Thank you Gergana.

  • Stayed: June 2014, travelled with family
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6  Thank Adi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

Pros:
-the hotel is very clean,the room is big enough to feel comfortable.
-the food is very good and various.
-we liked that the pool was big enough for all the people ,we didin't felt overwhelmed
-the staff was very nice
-we had a great time and we will come back for sure.
-we stayed at the second floor with the seaview ,the sights was very nice

Room Tip: The rooms with sea view are very nice.
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  • Stayed: May 2014, travelled with family
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5  Thank Victor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

It was a very nice holiday, with an excellent services.
Room was nice, with sea view and it was clean.
Animation for children and adults it was wonderful.
Food it was very good, with a lot of dishies.

  • Stayed: May 2014, travelled with family
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1  Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preslava I, Manager at Hotel Gergana, responded to this reviewResponded 8 May 2014

Dear Alex S,

Thank you so much for your time and efforts to post this lovely review about Gergana hotel! It is very much appreciated and your positive comments are the best reward for the Staff and the Management at the start of the summer season.

We are happy to read that you've enjoyed your stay and look forward to welcoming you again.

Best wishes,

Preslava Ivanova
Product Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Nice, clean hotel, situated on the southern far end of Albena, near a very interesting natural park called Baltata. We've stayed on the 9th floor, bathroom is a bit small but clean. Room was clean too, counted some ants (!) on the carpet which wasn't that clean. No weird smell in the room and the view was awesome.
Each room has its own A/C.
You can loan (not rent) bycicles from the hotel so beware of the 2-seated or the 4-seated ones that can be rented from outside hotel for 10 Leva / 30 minutes.
I'd like to bring special thanks to the restaurant manager, mr. Tihomir Vasilev who offered himself to prepare some snacks and sandwiches for our return.
Otherwise, food was great, vegetables were very tasty, good variety of meat, vegetables, deserts, fruits, side-dishes, salads and cheese.
As we've choosed A.I. we were very pleased about the taste of the white wine and beer, called Slavena.
Staff is very friendly and willing to help.

Pro: great location, right on the beach which is clean, has all the free amenities for hotel guests.
Pro: suitable for families and people who'd like to rest and relax.

Con: wireless internet is free at the lobby so if you want it to be available in your room you have to bring your own ftp cable.

Room Tip: choose the higher-grounds ones, the beach view is awesome, the ones with a park-view are nice, too b...
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  • Stayed: May 2014, travelled as a couple
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5  Thank Cishmigiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preslava I, Manager at Hotel Gergana, responded to this reviewResponded 8 May 2014

Dear Cishmigiu,

Many thanks for your encouraging feedback and kind works for our staff, services and unique location. We are happy to read that you've enjoyed your stay with us and would like to inform that currently we are replacing the carpet in most rooms and suites with new one to assure utmost satisfaction of our guests.

We will be happy to welcome you back in Albena resort,

Warmest regards,

Preslava Ivanova
Product Manager

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Reviewed 26 September 2013

It is the 5th time I go in Albena . I know that most of the hotels in Bulgaria / Turkey / Greece have more stars than Romania, only on paper, but not real stars . For example, the rooms of the hotel are about 3 * + . The restaurant is large and well structured on the beach , the food is quite good , not exceed in anything , missing meat such as chicken or pork chops , food unfortunately does not taste good or bad, the desserts are from best baklava to cakes with horrible taste . Anyway I found food for everyone, but for those who know what pretentious means 4 stars this is pretty weak . Found good pizza snack, cookies, hamburger meat and gender, some fruit and ice cream at the pool area.

The four bars : pool ok , ok beach , restaurant inside is not to ok, especially the bartender who answered in strange matter to my wife who asked where you made ​​reservations for dinner in the restaurant, which is mandatory, and he said that not is his job and turned back. This is done at 2 m from the entrance of the restaurant and bar, to be made for all evenings , once, you will be given a table number .
From how big the restaurant was so dirty tablecloths were daily, meaning spotted . Evening reception bar was usually filled with people of third age in Germany, which also have a very bad behavior , are noisy and have little respenct for nothing. In fact this is the main drawback of the hotel , meaning guests from Germany, which of course are treated 360 degrees to as the romanian treated , but that is about the same in Albena !

To the reception is not recommended to give a bribe because you want get a better room.
Of course girls at the front desk know more German than English !

There were some problems with the hot water , It not happened to have no hot water in a hotel for a long time , but was resolved , unfortunately it was half the stay .

Another minus is the balcony doors that make a huge noise when you open them , even if this hotel was renovated recently, seems to have move decand years has not been verified . They made ​​noise and the fuse , the night being forced to remove the card to power off and not to make noise .

Unfortunately, some rooms have doors between them, probably for large families , like flats, and you will heard any noise from the next room .
Festive evenings at the restaurant are not different from other nights, they say it's the food that is specific to a country, in Romanian night did not have nothing from specific.

As pluses are large and clean rooms , relatively clean beach (except for cigarette butts ) , sand, clean water , hotel located directly on the beach ( just 15-20 minutes walk from the center ) , quiet at night , very pretty tasty breakfast , great pool , good pool snack , drinks juice and beer (all cocktails are chargeable , including frappe , specifically speciffic Albena apple juice that was sour, unfortunately), sun beds and umbrellas (mattresses are chargeable in case you do not know ) .
Parking is in front of the hotel , has a capacity of about 15 seats , otherwise you can park a few meters under the trees .
However, this hotel is a good 3 star hotel , but for some extra money or the same money you can get better !

Recommended for those who have no pretensions to luxury and 5-star from Turkey resorts and satisfied with conditions sometimes 3 + star hotel and want a clean beach , not recommended for those who have tried more expensive hotels and for the same amount of money they want the same!

Maybe in July or August is better , I was in September , yet the hotel was quite full .

Room Tip: You have to make reservations to the dinner, at the entrance of the resturant, you can go by foot in...
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  • Stayed: September 2013, travelled as a couple
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3  Thank comisarul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2013

Gergana hotel employees are rude. Room cleaning is done only on request. The rooms are very small. The restaurant staff is not polite. Dinner should be done in a concrete preliminarily chosen time period by the client which with a small child is impossible.

  • Stayed: August 2013, travelled with family
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1  Thank st22vicu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Gergana

Address: Albena Resort, Albena 9620, Bulgaria
Region: Bulgaria > Dobrich Province > Albena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Albena
Price Range: £53 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Gergana 3*
Number of rooms: 290
Official Description (provided by the hotel):
Hotel Gergana is located directly at the beach in proximity to the reserve Baltata, famous for its natural dense forests and rare species. It consists of 293 comfortable rooms and offers All Inclusive meal and beverage services in its buffet restaurant, 2 bars and a pool bar. All guests accommodated for minimum 7 nights benefit from the Dine Around throughout the entire summer season. There are 2 lounge chairs and a sun umbrella available per room. They can be used on the beach or at the hotel's swimming pool, which also has a children's section. A children's playground and a six-day- a- week diverse entertainment program for adults and children are at the disposal of the guests of Hotel Gergana. Free Wi-Fi at 1 Mbps is available in all public areas. ... more   less 
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Also Known As:
Gergana Hotel Albena

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