Just returned from Ivana Palace. On our first night we got stuck in the lift on the 6th floor...doors would not open and emergency alarm wouldn't work! With a 7yr old I obviously panicked and eventually had to prize the door open to get out! I was obviously raging and reported it immediately to the reception staff. The man on reception just simply laughed at me and said I shouldn't have been on the 6th floor as it was for staff only and that although they were aware of the problem of people being stuck in the lift they were still operating it. I was gobsmacked. We stayed there a week and heard of people being stuck in the same lift on numerous occasions! Apart from this the hotel and staff were fabulous. The cleaners were friendly and the rooms were cleaned to an exceptionally high standard throughout our stay. Danni the pool bar lady was really lovely and friendly. Pool cleaned and spacious and enough sunbeds throughout our stay. Will be visiting again but will not be using the lifts. That was the only disappointment but this needs to be rectified.
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- Also Known As:
- Hotel Ivana Palace
- Ivana Palace Hotel Bulgaria/Sunny Beach