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“Quality and value”
Review of Ivana Palace Hotel

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Ivana Palace Hotel
Ranked #21 of 222 Hotels in Sunny Beach
Reviewed 6 September 2013

I stayed at Hotel Ivana Palace with 3 friends in August 2013. We had two lovely, clean twin rooms both with balconies. Excellent value for money and a super buffet breakfast each morning. The hotel is about a 7 minute walk to the beach.
The restaurant was open all day and they would serve you your food by the pool if required. The hotel has a gym- very old equipment, but I enjoyed it anyway!
The only reason I'm not rating the hotel as excellent is because of 2 mysterious disappearances from our hotel room- my friends old trainers and a travel sized bottle of aftershave! Odd things to choose to take, so I'm hoping/presuming they were near the bin and thrown out by mistake when the room was cleaned.

  • Stayed: August 2013, travelled with friends
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2  Thank Sunseeker99944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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260 - 266 of 518 reviews

Reviewed 5 September 2013

The standard in the hotel is okay. Room is fine but that's about it. The food is not to recommend. Apart from the strange ways to somehow order or not order drinks during dinner, the food seems to be more fast food and the same every three days. The milk in the morning is almost like water.
Concerning the room: if you are non smoker, try to get a room next to someone who doesn't smoke, because you will smell everything. Apart from hearing everything. The cleaning staff is unfriendly and the change your towels every day, even if you don't want it.

Room Tip: Any room should do. Depends on your neighbors.
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  • Stayed: August 2013, travelled on business
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1  Thank Exar_Kunz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

We are from MACEDONIA, and we're at Ivana Palace (my self, wife, 10 year daughter and 11 months baby boy) for the first time and were more than satisfied. A great hotel for the money paid. Located just 3-4 minutes from the beach, and close enough to the center of the resort, yet far enough from the noise made by the youngsters. What I can also say is that the Hotel (rooms) were cleaned every day, and towels changed on daily basis. It also has very clean pool with decent size. Breakfasts is OK, too. I strongly recommend this hotel to anyone who wants to spend a great time in Bulgaria.

Room Tip: Choose room 301A.
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  • Stayed: August 2013, travelled with family
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3  Thank IgorKuzevski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

Payed for 5 nights, stayed for only 1 in late august 2013. We got there, got the room, there were some problems until we found out late in the night, that we didn't get the room we payed for. Went to the reception, they told us, that they will handle it the next morning. Got up, went for breakfeast and then to the reception. Stayed there for an hour, arguing for nothing because they didn't bother. In the end we went back to our room, dissapointed. The real dissapointment came when we realised that while we were at the reception, we were robbed. I have to mention, that the door closes automatically and you need a key to open it. And there was no sign of the door being forced. All our money were missing and some other things. Back to te reception, they did not care at all, did not want to call the police, the manager said to me: how can I know that you even had money? Disgusting!!! 15 minutes later I got back to the room to check if something else is missing, and I observed that somebody was in our room AGAIN! Finally we left this establishmnent.
Watch out, whoever stole our money had keys to the room, and I really suspect that the managemnet knows about it, because they weren't surprised, neither helpfull to find out what happened. They didn't call the police, they didn't question their staff, didn't want to show us their camera's, nothing.

  • Stayed: August 2013, travelled as a couple
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10  Thank Dani D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2013

Arrived at the Ivana Palace with my partner 12.00 midnight to be told by receptionist staff 'your room will be ready in 10 mins'. After waiting about half an hour it became obvious something was wrong as the two young men on reception were constantly on the phone looking very worried. We kept going back to reception and kept being told another 10 minutes and please accept free drinks from the bar for your inconvenience. Another couple we arrived with were in the same position as ourselves and as it was now going on for 1.00 am just wanted to get to bed. By 2.00 am we were all getting really fed up and went to the reception again to find out what was happening. This time they told us there were no rooms available and would have to stay the night in an apartment near the hotel but would have to wait till the rooms were cleaned. It was nearly 3.00 am before we got into a room at the Efir apartments. Next morning we went to the reception and explained to the stony faced receptionist who told us that our room would be ready in half an hour. We found the rep and after some enquiries she told us they had given our rooms to people who's flights had been delayed? She was the first person to apologise and told us by way of compensation we would get a free safety deposit box - wow! Two words don't go.

  • Stayed: August 2013, travelled as a couple
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Thank jeff s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

We stayed at the Ivana Palace end July for 2 weeks. There was a group of us children aged 4 and 13, and adults 30 to 70!! I would like to say what a lovely friendly hotel this is. Rooms were a nice size, very clean (every day), towels changed every day, beds changed every couple of days. We stayed b/b but only went down once for breakfast, Some of our group tried it and said it was okay, not like you breakfast at say a spanish hotel, but we did not bother. Lunch was better with toasties and pizzas etc. Pool bar was excellent value for beer, sprites and cocktails. Giovanni and Danny run the bar and are very friendly and know what drinks you want after you have had a few !! Inside bar great as well,with Dido and partner. We stayed there many nights until 3 am. Reception staff, very nice, asked for extra pillows and they was there straight away. Sunny Beach very busy and bubbly, great shops for all the fake gear but good quality. Food good in nearly all the Restaurants, cheap too. All in all we had a great time and are going back to the Ivana next year taking a few more with us.

Room Tip: We requested a pool view and got them on the 2nd floor. Bit noisier but I like to people watch!!
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  • Stayed: August 2013, travelled with family
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3  Thank EvieBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013 via mobile

Just got back from ivana palace and we really enjoyed it , people friendly , rooms cleaned every day . Breakfast was awful although there was fruit , cereal etc so still managed to eat . Shame there wasn't a kettle in the room , but had a fantastic time , it was in a great location for us as it wasn't on the busy strip and was only a short walk away from everything

  • Stayed: August 2013
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Thank Colls77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ivana Palace Hotel

Address: Sunny Beach Complex | Чайка, 8240 Слънчев бряг, Sunny Beach, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Sunny Beach
#15 Luxury Hotel in Sunny Beach
Price Range: £13 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ivana Palace Hotel 4*
Number of rooms: 224
Reservation Options:
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Also Known As:
Hotel Ivana Palace
Ivana Palace Hotel Bulgaria/Sunny Beach

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