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“False advertisement, disrespectful treatment!”
Review of Esperanto Hotel

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Esperanto Hotel
Ranked #134 of 221 Hotels in Sunny Beach
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“False advertisement, disrespectful treatment!”
Reviewed 4 August 2013

To put it softly, we are extremely dissatisfied with our stay at the hotel.

First of all, the room we were accommodated in was completely different from the pictures that were advertised on Booking.com (where we booked from) - no carpeted flooring, which was specifically advertised, and noticeably lower quality furniture than advertised (we think they simply gave us a lower class room than we paid for).

On top of that, the air conditioning in the room didn't work. After a sweaty, horrible sleepless night and insisting on 4-5 separate occasions, we finally got the reluctant staff to change our room and we had to pack up and move to an even lower quality room than the first one.

When we spoke to the manager about giving us a discount since we didn't get what we paid for, she practically shouted at us, telling us that, literally, she didn't care for booking.com and the feedback we gave there, since "the clientele I get from there is horrible anyway".

Although we tried to be polite despite our disappointment and aggravation, her approach from the very start was quarrelsome and aggressive, completely out of line for anyone in the service industry, let alone a 'manager' in the hospitality sector.

We left completely outraged by how the hotel treated us - i hope that noone has to ever bear anything of the sort!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Boris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Czech first
  • English first
  • German first
  • Hungarian first
  • Polish first
  • Russian first
  • Any
English first
Bathgate, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 June 2013

Our first impression of the Esperanto was good, we arrived in the early hours of the morning. We were shown to our room on the second floor which was a big room, clean and modern. However we had booked half board, in the morning we went to the restaurant for breakfast, there were boiled eggs, bread (no toaster) French cooked bread, frankfurters, salad, ham and cheese. Fine if you wanted a lunch for breakfast. In their leaflet they said they catered for every taste. We would have been happy if their was a toaster. Usually we would eat fruit and toast for breakfast....their idea of fruit is a bowl of about 5 pieces of fruit sliced up but looked rotten. Pool was coldest I have ever been in on holiday. There was no entertainment at all and dinner was way worse than breakfast. The noise from the area was loud too. The Esperanto described their hotel as a haven....I think not.

On seeing a huge sign on one the room doors for internet....I thought great, send a wee message to my family at home....no, only wifi. Half the time you went to the toilets in the reception area they would be out of toilet roll by 11am!! My husband and I were not expecting the Ritz as that's not what we paid for but we did expect to get a meal. We ate out every night after 2 nights of there being nothing for us.

Some of the staff seemed pleasant but that and the fact the room is big are the only positives for this hotel. I would not stay here ever again

Room Tip: Pay a bit extra
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bafinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sunny Beach hotels

Bratislava
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2011

Very noisy hotel, the hotel and a great big traffic intersection. Clientele prvežne Russians. Beach about 600 m. During the entire stay at the moment we found the Hotel Manager for troubleshooting ... :-( (
and recommend an excellent restaurant "Djanny" :-))

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Erik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Esperanto Hotel

Property: Esperanto Hotel
Address: Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Hotel Style:
Ranked #134 of 221 Hotels in Sunny Beach
Price Range (Based on Average Rates): £
Hotel Class:3 star — Esperanto Hotel 3*
Number of rooms: 76
Reservation Options:
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Also Known As:
Esperanto Hotel Bulgaria/Sunny Beach

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