To put it softly, we are extremely dissatisfied with our stay at the hotel.
First of all, the room we were accommodated in was completely different from the pictures that were advertised on Booking.com (where we booked from) - no carpeted flooring, which was specifically advertised, and noticeably lower quality furniture than advertised (we think they simply gave us a lower class room than we paid for).
On top of that, the air conditioning in the room didn't work. After a sweaty, horrible sleepless night and insisting on 4-5 separate occasions, we finally got the reluctant staff to change our room and we had to pack up and move to an even lower quality room than the first one.
When we spoke to the manager about giving us a discount since we didn't get what we paid for, she practically shouted at us, telling us that, literally, she didn't care for booking.com and the feedback we gave there, since "the clientele I get from there is horrible anyway".
Although we tried to be polite despite our disappointment and aggravation, her approach from the very start was quarrelsome and aggressive, completely out of line for anyone in the service industry, let alone a 'manager' in the hospitality sector.
We left completely outraged by how the hotel treated us - i hope that noone has to ever bear anything of the sort!
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- Also Known As:
- Esperanto Hotel Bulgaria/Sunny Beach