We've arrived to the hotel Avalon in the beginning of June 2012 to stay there for 3 days. There were two of us and we reserved one double room.
It all began just from the moment of arrival: hotel staff gave us only one key for double room, then we didn't manage to find this room because of abscence of number sign on the door. Air conditioner didn't work at all; fridge was working very noisy - it was a best decision to turn it off to be able to sleep. The telephone also didn't work - telephone master came on the 2nd day and didn't manage to fix it up. Room service didn't left any toilet paper, I had to go down to reception and ask them to bring it, and they did it - after 4 or 5 hours! On the 2nd day we left our towels for replacement, and when we came back to the room we found that only one of two towels has been replaced, another one disappeared! The toilet room is absolutely horrible - there is no separate shower cabin or bath. After taking a shower all room becomes wet - with WC, toilet paper and other stuff! Bed linen wasn't changed during all 3 days, there were a lot of beach sand in the end. Room maid didn't speak any language except bulgarian, and we didn't manage to communicate with her about even simpliest questions.
I was very disappointed. And I can only resume, that the staff of this hotel don't know anything about SERVICE. This hotel deserves only 2 stars, but not 4, by no means!
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- Also Known As:
- Hotel Avalon Bulgaria/Sunny Beach