The hotels location is brilliant - that cannot be faulted - right on the beach with a few private sun beds on the beach for the hotel guests.
When we arrived we were greeted by an inexperienced young receptionist - we weren't very impressed by her, she had little manners and was rather unprofessional and immature - at one point eating behind the counter when we went to speak to her.
We were shown to our room - it was large as should be expected from a 1 bedroom apartment and on first glance it looked modern and nice. However the room was actually very poorly maintained. The kitchen was ill fitted - with the tap moving and leaking when turning it on and shelving units loose and not properly fitted. Although we never planned to cook for ourselves on the holiday if we had we would of been unable to as there were no pots, pans or cooking trays provided - in an apartment hotel you'd think that would be a must!
The coffee table in front of the sofa was old and tattered with one of its sides hanging off. It would of been nice if they had provided a tv channel listing as the tv has no guide feature.
The bathroom was the worst part of the whole apartment - it had an awful smell when we arrived - like damp and mould. The first thing we had to do was open the door and all the other doors when we went to the pool to try and air the smell out! The shower wasn't fitted properly to its base which meant that when you had a shower water went all over the bathroom wetting all the floors which was terrible! The boiler was huge and fitted in such a way that it dominated the room which was very ugly and had an overflow that went directly onto the floor adding to the water already left by the shower! The towels were also really thin and cheap and covered you in fluff.
The bedroom was nice enough - leading onto the balcony. It was a little dark with not too much light but the bed was comfy and modern. The wardrobe was a bit small for two people to share but that's fine. The sheets were only changed once during our stay and we were there for 10 days which made me a little uncomfortable.
The breakfast wasn't included and we ate there three times next to the pool which was lovely and reasonably priced - with a very lovely and attentive waitress who also was the server around the pool.
DO NOT USE THE LAUNDREY SURVICE! It is a total rip off. It stated that you could use a load of 1kg - and the price. But after doing a 1kg wash we were charged for 4kg as no where did it state that the minimum charge was for 4kg - and neither did the unhelpful receptionist mention this either!
I wouldn't return at this price - it needs to be made cheaper or the rooms and service need to be improved.
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- Also Known As:
- Heaven Bulgaria/Sunny Beach