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“Not what we expected”
Review of Heaven

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Heaven
Ranked #24 of 60 Sunny Beach B&B and Inns
London, United Kingdom
Level 6 Contributor
185 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Not what we expected”
Reviewed 18 July 2013 via mobile

The hotels location is brilliant - that cannot be faulted - right on the beach with a few private sun beds on the beach for the hotel guests.

When we arrived we were greeted by an inexperienced young receptionist - we weren't very impressed by her, she had little manners and was rather unprofessional and immature - at one point eating behind the counter when we went to speak to her.

We were shown to our room - it was large as should be expected from a 1 bedroom apartment and on first glance it looked modern and nice. However the room was actually very poorly maintained. The kitchen was ill fitted - with the tap moving and leaking when turning it on and shelving units loose and not properly fitted. Although we never planned to cook for ourselves on the holiday if we had we would of been unable to as there were no pots, pans or cooking trays provided - in an apartment hotel you'd think that would be a must!

The coffee table in front of the sofa was old and tattered with one of its sides hanging off. It would of been nice if they had provided a tv channel listing as the tv has no guide feature.

The bathroom was the worst part of the whole apartment - it had an awful smell when we arrived - like damp and mould. The first thing we had to do was open the door and all the other doors when we went to the pool to try and air the smell out! The shower wasn't fitted properly to its base which meant that when you had a shower water went all over the bathroom wetting all the floors which was terrible! The boiler was huge and fitted in such a way that it dominated the room which was very ugly and had an overflow that went directly onto the floor adding to the water already left by the shower! The towels were also really thin and cheap and covered you in fluff.

The bedroom was nice enough - leading onto the balcony. It was a little dark with not too much light but the bed was comfy and modern. The wardrobe was a bit small for two people to share but that's fine. The sheets were only changed once during our stay and we were there for 10 days which made me a little uncomfortable.

The breakfast wasn't included and we ate there three times next to the pool which was lovely and reasonably priced - with a very lovely and attentive waitress who also was the server around the pool.

DO NOT USE THE LAUNDREY SURVICE! It is a total rip off. It stated that you could use a load of 1kg - and the price. But after doing a 1kg wash we were charged for 4kg as no where did it state that the minimum charge was for 4kg - and neither did the unhelpful receptionist mention this either!

I wouldn't return at this price - it needs to be made cheaper or the rooms and service need to be improved.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Acoburndavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Russian first
  • Any
English first
Cape Town, Western Cape, South Africa
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2013 via mobile

For a 4 star hotel everything except the location was bad. The rooms are dark, lightning poor, toilet did not flush properly and the ventilation was so bad that we got woken up by people smoking in the room above us. For €75 a night this is a complete rip off and breakfast is not included. The hotel also tried to organize a taxi to the airport that would apparently cost €80 - I walked outside and found one for €30. Would not recommend this place at all.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oksana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sunny Beach hotels

Dundee, United Kingdom
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 16 December 2012

Seriously, it's like a really bad Steven Segal film in that place, you cannot move for the cartoon like heavies wandering around in their black leather jackets and their sunglasses in doors, in 90 degree heat.

This place is an okay hotel but if saying hello to brick faced thugs is your cup of tea, then book up and enjoy - if it's not your idea of a good time, maybe think twice before booking.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2011

We took our chance with Hotel Heaven situated right on the beach and it turned out to be a very nice surprise and a great vacation. Staff: Extremely friendly and helpful. So I didn’t have to get offended a single time during our stay which is a miracle. Location: On the beach and close to everything, with a relaxed atmosphere by the pool area. Rooms: Quiet, large, nicely furnished and comfortable. Select any of the rooms facing the inside courtyard overlooking the pool and the sea. Food: We had only breakfast at hotel but it was never disappointing and we were always among the first to arrive, leaving satiated.
Overall hygiene of the hotel: Very clean.

Bus ride away: Visit Sveti Vlas and the old town of Nessebar. Watch out for tourist restaurants with low quality cuisine. No worries if you are stubborn you will eventually find excellent restaurants that serve delicious Bulgarian food.
We did…

Room Tip: Ocean view 2-3 floor
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank KvonS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heaven

Property: Heaven
Address: Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Hotel Style:
Ranked #24 of 60 B&Bs / Inns in Sunny Beach
Price Range (Based on Average Rates): £
Hotel Class:3 star — Heaven 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Heaven Bulgaria/Sunny Beach

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