Been here a week now, when we checked in we were given no information about the hotel and how to get to our room, or we're the restaurant was, we went to our room, to find it was on the 9 th floor, we had booked a lower floor due to my girlfriend suffering from vertigo, we went back to reception. And asked for a lower room, the receptionist was arrogant and wasn't interested, had a really bad attitude, wasn't interested at all asked to see the manager and he refused to get in touch, had to wait to the next day to see our rep and she sorted it straight away and spoke with the manager who said if we didn't ind waiting till the next day she would have us a room on the 2nd floor in b block, the breakfasts are cold, and no matter how early you get there they never seem to be hot, the pool area is nice, and the slides are great, the pool is bloody cold though, was left without no toilet roll and the cleaner was no we're to be seen, had same sheets and pillow cases on for more than a week without having them changed, they don't do double beds and we had a 2 single beds pushed together, the cleanliness of the hotel is fair, wouldn't come back here again,
- Official Description (provided by the hotel):
- "Kuban Resort and Aquapark", the landmark at Sunny Beach, is situated in the very center of the resort on one of the main resort promenades. The hotel is the perfect choice for those who wish to discover and reveal the real character of the resort edging with the best beach (only 100m away) on Black Sea coast. A few steps from the hotel, you can enjoy range of bars, restaurants and clubs or just explore the shopping centers around. "Kuban Resort and Aquapark" offers excellent dining facilities including a main restaurant, lobby bar, poolside bar and snack bar, where you can sample some typical Bulgarian cuisine. Moreover, a stunning waterpark, comprising of slides and three connected swimming pools and a game center, where you and your children could find plenty of entertainment that will enhance your experience to have an incredible holiday. Lastly but not least for your pleasant stay the hotel offers a fitness centre and sauna to relax. At your service is Casino Kuban, open 24 hours, where wide ranges of live games as well as slot with the newest and most sensational games are available. Each guest at "Kuban Resort and Aquapark" is delivered with the best, personalized service from our professional staff. Every member of our attentive team will make you feel comfortable and satisfied at any moment during your stay with us. ... more less
- Reservation Options:
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- Also Known As:
- Kuban Hotel Sunny Beach
- Kuban Bulgaria/Sunny Beach