We stayed at the Kuban for the second time this year from 04/08/2013. Nothing much had changed from the first visit really but there were a couple of niggles this time.
We contacted the hotel months in advance to ask for a high floor and a sea view (which was paid for) also 2 rooms next to each other and facing onto Flower Street, they confirmed this had been done and we had rooms on the 13th floor. On arrival we had 1 room on Flower Street side and one overlooking the pool, so they were not nest to each other. We asked about moving as this was not what we had been told we had. we were told to see our rep, so the next day we did, she rang the hotel and we were told it might take a few days to sort out but they would move us. Regretably this did not happen during the fortnight.
As expected the rooms were cleaned every day and there were no complaints about that, also the hotel was as clean as we expected at all times. There always seems to be someone cleaning the floors whatever time of day or night it is. We were B&B and the breakfasts were fine, a good selection of cold and cooked food was available.
The pool was not as clean this year as last. I did not venture into it at all this year because there was a rim of scum and snot all the way round the edge, it was clearly visible and to be fair it just turned my stomach. I know it can happen but it wasn't like that last year so maybe the filter system isn't working as well or something like that but it was disgusting from my point of view.
There was a lot more noise from other guests this year and a lot more younger all male/female groups. We don't have a problem with younger people but the noise was quite bad some nights. We did notice however that the hotel had installed security cameras on every floor this year and the security guy was sat watching them all the time but it didn't stop younger groups sometimes gathering in the corridoors.
Having said all that we still enjoyed our stay and would give the Kuban another go. However if there are going to be more and more younger groups, we may well try somewhere else which would be shame really, as the location and views from the Kuban take some beating. We can stand for hours people watching on Flower Street late at night.
I know a lot of people complain about the noise from the music in Flower Street but for us it isn't that bad and the higher the floor, the quieter it seems to be.
So to sum up, we still think it is a good hotel but they need to be carefull with the younger elements as it could drive some families away and they need to sort out the pool problem.
- Official Description (provided by the hotel):
- "Kuban Resort and Aquapark", the landmark at Sunny Beach, is situated in the very center of the resort on one of the main resort promenades. The hotel is the perfect choice for those who wish to discover and reveal the real character of the resort edging with the best beach (only 100m away) on Black Sea coast. A few steps from the hotel, you can enjoy range of bars, restaurants and clubs or just explore the shopping centers around. "Kuban Resort and Aquapark" offers excellent dining facilities including a main restaurant, lobby bar, poolside bar and snack bar, where you can sample some typical Bulgarian cuisine. Moreover, a stunning waterpark, comprising of slides and three connected swimming pools and a game center, where you and your children could find plenty of entertainment that will enhance your experience to have an incredible holiday. Lastly but not least for your pleasant stay the hotel offers a fitness centre and sauna to relax. At your service is Casino Kuban, open 24 hours, where wide ranges of live games as well as slot with the newest and most sensational games are available. Each guest at "Kuban Resort and Aquapark" is delivered with the best, personalized service from our professional staff. Every member of our attentive team will make you feel comfortable and satisfied at any moment during your stay with us. ... more less
- Reservation Options:
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- Also Known As:
- Kuban Hotel Sunny Beach
- Kuban Bulgaria/Sunny Beach