The most terrible, horrible, awful hotel we have ever been to and we are very widely travelled people who have been to places like Thailand, Vietnam and Cambodia to mention but a few. Our hotel room was broken into the beginning of our second week, it was totally ransacked, they had taken our money, phones, credit cards, tablet, camera, even perfume and sun classes. When we asked the staff to help us they refused to phone the police and told us "it wasn't their problem" the rep Steve zalamov was so unhelpful and told us "what do you expect in such a big hotel", when we were left with no money and asked for his help to cancel our bank cards and phone he told us to go and find an internet café and do it ourselves as it was too expensive to use the phone in the hotel. The management of the hotel found our situation funny and would often laugh at us when we walked passed reception. They showed no empathy and offered no support. During our stay we were aware of numerous incidences occurring to other people, such as purses and phones being taken from the pool, other rooms and safety deposit boxes (which are supposedly locked) being broken into. The food was disgusting and we had to eat out daily. PLEASE PLEASE PLEASE DO NOT USE THIS HOTEL!!!!!!!!!!!!!!!!!!!!!!!!!!
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- Also Known As:
- Pomorie Hotel Sunny Beach
- Pomorie Hotel Bulgaria/Sunny Beach