This hotel isn't great but it wasn't quite as bad as we were expecting. First the bad points.....the food really is dire, the menu only changed from a lunch menu to a tea one, the same food for lunch EVERY day and then the same food at tea time but this meal went on a 2 day rota I.e it was the same every other day! The drinks were not watered down but the beer is probably equivalent to Asda smart price lager, you could drink all day and stay sober!. The cleaner only ever straightened our pillows, we had the same sheets for 2 weeks ( pink nail varnish on them, that's how we could tell) our towels were changed only 3 times and when we asked for clean ones they brought us them....with poo on! Clean? Really? Our drains in the toilet were sending stagnant water all over the floor which we kept asking the cleaner to sort, they poured disinfectant down ONCE but it needed mopping every day which they didn't do ( I put a piece of toilet paper on the floor in view of everyone on day 3, it was still there on day 14 when we came home! This isn't the hotels fault though, it's the lazy, miserable cleaners who don't even know how to smile, if you say hello they look at you in disgust! It's the first time I've ever been away and not left a tip! The rooms are very very hot too due to the lack of air conditioning so you do need a fan.Now the good points.....reception staff were very friendly and helpful...my mum asked to be moved rooms twice (only to be closer to our room) both times they did this without a fuss and were very nice about it. The guys at the all inclusive bars were very friendly and polite. The security are very strict and do not stand for any nonsense, the patrol the corridors day and night and stop any trouble immediately, if you leave your door open while you are in your room, they knock and ask you to keep it closed. We felt very safe. Now for the thieving.....we did hear of one or two break ins but we kept all our things in safety deposit boxes, you have your own key but also need a master key from reception to get in them, they are situated right at the side of reception so your belongings are totally safe. The pool is lovely and we never had a problem getting loungers (we were a family of 16). I would probably stay here again and go all inclusive because the price difference isn't that great from self catering so it's worth it if you have kids who want pop and ice cream all the time!
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- Also Known As:
- Pomorie Hotel Sunny Beach
- Pomorie Hotel Bulgaria/Sunny Beach