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Victoria Palace Hotel & Spa
Ranked #189 of 222 Hotels in Sunny Beach
Reviewed 21 September 2011

Hotel was ab fab apart from the rude brits food was ok but no bubble n sqweek or pie n mash if thats what your looking for but if you are looking for a grand hotel n a nice beach then this is the place for you if not go to south end

  • Stayed: August 2011
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2  Thank bigkev1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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543 - 549 of 1,233 reviews

Reviewed 21 September 2011

Just back from victoria palace.worst holiday my wife and i have ever had.On arrival hotel looked very impressive,room was ok with lovely view.Next morning went for breakfast and couldnt believe the food they were expecting us to eat it truely was the vilest i have ever seen & tasted.We then went to the pool area where there was no sunbeds so we went to the beach where they charged us £10 for 2 sunbeds & an umbrella. Later on we went to the bar for a beer and the barstaff kept ignoring us.We later found out that if you wanted served you had to tip them and if you wanted to drink spirits and get a proper measure you had to tip them so it cost us about £5 a day to drink at the bar where the brands on offer tasted like parrafin.After trying to eat there for 2 days [only soup] i fell very ill and landed in hospital for 24hrs with food poisening,My wife was very distrought and went to diane the rep. for help and advice where she was told that i must have brought it over with me, She then ordered her a taxi to take her to visit me in hospital which cost my wife £60.There was no follow up from diane to see if i was ok.I spent most of the rest of my holiday recovering in our room, My wife had to eat out alone for the rest of our holiday.she had to get up at 7.30am every morning to get a sunbed.Thomas cook advertised this hotel as a 4 star all-inclusive hotel, I have been to 4star all-inclusives before where the food was good, staff friendly,waitress scervise at the pool bars,plenty of sunbeds and free private beach...HOW DARE YOU THOMAS COOK!!!!!!!!

  • Stayed: September 2011, travelled as a couple
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2  Thank Margaretsbeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

We (my Fiance and I) returned from a week's stay at the VP on the 6th September,

Before we left i had read all the reviews on here and must admit i was dreading it!

I couldnt have been more wrong. The hotel is gorgeous, with really quirky decor, like the Egyptians going on Safari! Our room was spacious, clean with a beautiful view, we stayed on the sixth floor and seemed to have the same cleaner on our floor every day, she was polite,friendly and the room was cleaned daily to a good standard, she even made our duvets into a kind of bow decoration! and to top it off she even tidied my flip flops i had thrown around the room! being on the 6th floor we had to use the lifts which was an adventure but still fun.
The food isnt as bad as everyone makes out, we were all inclusive, and at each meal time there was always something to eat, lots of times the meals are very good, and well cooked. gorgeous salads and breakfasts, only twice did i see the same thing during one day.
The pool is amazing but strangely cold but not uncomfortably so, the bars are good, no problems with service although the spirit measures are massive, but who's complaining! Even the other tourists, mainly Germans and Russians , although slightly rude were funny to watch, i was literally awestruck at the russians aproach to taking holiday photos like a vogue photoshoot!
We would have no problem going back to VP again, all inclusive. We did eat out a couple of times and strongly recomend the Salt and Pepper bar just off the main strip 5mins from the hotel, some of the nicest food and drink ive ever had and good service, great for a long lunch, and very reasonable prices.

All in all a really good holiday, i wouldnt ever dismiss other guests reviews , everyone has their own point of view , all i can suggest is go with an open and relaxed attitude and enjoy your holiday, hopefully yours will go as well as ours.

Gareth & Emma.

Room Tip: definately get a pool/sea view, its amazing.
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  • Stayed: September 2011, travelled as a couple
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6  Thank Gareth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

My husband and i are just back this morning form the Victoria Palace where we went to spend our birthdays. We have been visiting Bulgaria for over 21 years and had looked at this hotel many times. How I wish we had gone to the Evrika as usual! The rooms were all right, tidy and spacious but the cleaner was only interested in emptying the bins. One towel change all week and the bedding was never changed. The restaurant was a cattle market, everyone pushing and shoving to get a cup for coffee, whilst others were trying to get cereal and the queue for food was snaked round the area. Tables were not cleared away and you couldn't find cutlery. The quality of the food was awful, as I've said we've been eating Bulgarian food for many years but this must be the worst we've had! Staff were rude and unhelpful. To class this hotel as a 4* all inclusive is an insult to people paying for a service that is certainly misrepresented in the brochure. We spent money eating out as the hotel lacked atmosphere, the food was inedible, no entertainment most nights and plastic cups for your drink.This hotel should be rated a 2* as this is all it deserves.

  • Stayed: September 2011, travelled as a couple
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1  Thank 10hilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

We stayed at this hotel three years ago and it really was as it name suggested a palace clean and immaculate fit for royalty. What a shock, arrived on 5 September 2011, to a run down unclean smoke smelly room, even the air conditioning smelt of cigarette smoke. The curtains
were hanging off the rails. After three days the towels hadn't been changed, asked the room maid for clean towels, her reply was "Problem no towels" while shrugging her shoulders, eight days later got new towels after asking every day. Beds were not changed until we had been there a week. Thank God we were on the first floor because you couldn't trust the lifts they were breaking down too often.My husband went to the loos on the ground floor near the reception area, these had three urinals two was out of order and covered with black bin bags and were like this for most of our two week holiday. The ladies loos were just as bad you didn't know whether to walk or swim to the toilette.

The reception staff were always polite and pleasant to us, but every time we went to reception there was always someone shouting their complaints aggressively, it is not the reception staff fault that the hotel is so badly managed.

We can not comment on the food, as we walked in, saw the trolly dash for first dibbs at the food, saw what the food looked like and walked out and never went back.

It's really sad that when on the second day of your holiday you are wishing you were going home,

The hotel wants down rating to a two star and that is really being generous

Room Tip: go for a low floor just in case of the lifts.Bring your own towels and bedding.
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  • Stayed: September 2011, travelled as a couple
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2  Thank fos1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

We arrived back yesterday after a 10 day stay.Firstly we went bed and breakfast not all inclusive and I think this is advisable. The breakfast was good, can be a bit busy at certain times and you may need to queue. As for the hotel, our room was clean and had everything we needed with a fantastic pool and beach view. It was cleaned every day and we had fresh towels and toilet rolls everyday. The staff were friendly and helpful and we were impressed that you could find cleaners until the early hours cleaning the reception and bar areas. I do agree that getting a sunbed was not easy but you can walk 1 minute and get a sunbed on the beach for 5 lv (2.50) for the day. The pool was immaculate and was cleaned every day. I would highly reccomend this hotel and that it deserves a 4/5*. I really don't understand what all the complaints are about.

  • Stayed: September 2011, travelled as a couple
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1  Thank Jess3784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

What a dump, beds and pillows heavily stained with god knows what room never cleaned had to steal fresh towels and bedding from the trolley which was left in the hallway broken furniture mold in the bathroom, food terrible broken tiles and steps at the poolside what a waste of money. Was fobbed off with the same line " 15 Minutes sir 15 Minutes " rather have two weeks in the jail

  • Stayed: July 2011, travelled with family
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Thank jacks147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Palace Hotel & Spa

Address: Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Sunny Beach
#60 Luxury Hotel in Sunny Beach
Price Range: £36 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Victoria Palace Hotel & Spa 5*
Number of rooms: 545
Official Description (provided by the hotel):
Victoria Palace Hotel & Spa has been under renovation after listening to customers reviews. Two of our panorama lifts have been completely changed for season 2014 and number of rooms have been renovated. We are under a new management and efforts have been made to improve the product and the services. We are very excited to welcome our guests for season 2014. ... more   less 
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Also Known As:
Victoria Palace Hotel Sunny Beach
Victoria Palace Hotel And Spa
Victoria Palace Bulgaria
Victoria Palace Sunny Beach
Victoria Palace Hotel Bulgaria
Hotel Victoria Palace Bulgaria
Victoria Palace Hotel & Spa Bulgaria/Sunny Beach

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