We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,061)
Filter reviews
1,061 results
Traveller rating
528
358
108
51
16
Traveller type
Time of year
LanguageAll languages
More languages
528
358
108
51
16
Show reviews that mention
All reviewsasian restaurantanimation teambar salonbar staffmain restaurantsnack restaurantevening entertainmentthomson reppizzafree bottles of waterkhans tentgreat holidaysmaller poolthe air conditioningfantastic hotelsex shopssomething for everyone
Filter
Updating list...
94 - 99 of 1,061 reviews
Reviewed 5 November 2017 via mobile

We came here for the week in early september.... The weather was superb lucky for the time of year. Could not fault the hotel or staff everyone so happy and pleased to help. The surrounding area is perfect for all kinds of people.... Party Night life is a stone throw away and brilliant pubs of all sorts for everyone. If your a sport fan dont worry im sure your game will be on somewere on the strip. We found the boat ride to nessebar fantastic a must visit when staying at sunny beach. The hotel was always clean and never had an issue of any kind. The food here was also exeptional aleays a huge offer on show. The bar staff are brilliant and loved to mix up cocktails and get you in the holiday mood. The swimming pool is cold but unlike other reviews im not unhappy with this it was perfect for the two of us and noticed most of the people around the pool moaning were nkt even getting in. Dipping a foot in and going ohh its to cold.. i mean come on grow a sett.. The entertainment for us was a great giggle it wasnt brilliant but was always made to feel included and had great nights. One of the nights was open karaoke which was amazing having all sorts of diffrent people singing in there own language and guessing the song... brilliant.The animation team were one of the reasons we had an amazing holiday Vaz Co and was perfect and will be missed if hes not there again. I would defiantlly go back next year if he is there again.......hint hint helios. Overall the holiday itself was perfect and dont think there will be another place quite like riu helios.... Will be back again for sure and hope the staff havent changed to much........

Stayed: September 2017, travelled as a couple
6  Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2017 via mobile

Really disappointed with our holiday here. As a family, we have stayed in RIU hotels a lot but this hotel did not live up to this. The food was poor quality and there was not enough variety throughout the 10 days that we stayed there. The drinks were usually flat and the service in the bar was dependent on who was serving as both male bar managers were more interested in talking to girls. The rep at the hotel tried to help but did not do enough to rectify the situation.

Stayed: August 2017, travelled as a couple
9  Thank RachelS1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Helios, responded to this reviewResponded 31 October 2017

Dear guest,

Thank you for your loyalty to RIU Hotels & Resorts and for taking the time to give us your constructive and valued feedback. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world.

We appreciate our guests’ comments since they help us improve our services. We will share your impressions with the corresponding department in order to make adjustments.

We sincerely hope you will give us another chance to demonstrate the high standards of service and quality that are typical of our hotels.

With our best wishes we remain,

Hotel Riu Helios
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

This was our 2nd year 2016 & 2017 same hotel ,,
Carnt complain the rooms are a good size very clean every thing you need ,it would be a lot better if the RIU company gave you a free safe & tea/ coffee making service in your room Free of charge as they do in most of the RIU Hotels .
Food very good lots of choice , food cooking station
Drinks from 10 am till midnight , free water ,
Would we go back probley if we go back to Sunny Beach been 4 times now ,,,

Stayed: September 2017, travelled as a couple
3  Thank Barbara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017 via mobile

Rooms, food, staff, pool, sun beds, hotel position, all excellent, food particularly good, but sadly the evening entertainment is awful, we have had holidays in numerous country’s, never come across such bad entertainment, ( if you can call it That, it is almost as if the hotel doesn’t want you to stay in in the evening,( it is all inclusive) and drink at the bars, the dreadful entertainment encourages you to go out in the after the evening meal, therefor making the whole point of all inclusive, well, no point. If it wasn’t for that, we would gladly go again, but as it is we certainly won’t.

Stayed: September 2017, travelled with friends
3  Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Helios, responded to this reviewResponded 24 October 2017

Dear guest,

Thank you for choosing our hotel and for taking the time to share your experience with us. Since gastronomy is very important for us, we are glad that you liked the food offered at our restaurants. Our chefs always try to offer variety and quality in order to meet every guest´s expectations. We are also pleased to hear that you received an excellent service from our staff.

On the other hand, we are disappointed to hear that our nightly entertainment failed to live up to your expectations. Our team works hard to provide shows and activities that cater to a wide range of ages and nationalities. We will share your impressions with the corresponding department in order to make adjustments.

We hope to get the chance to welcome you again at one of our RIU hotels in order to deliver the high standards of guest service and quality which are typical at our resorts.

With our best wishes we remain,

Hotel Riu Helios
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Hotel and staff ok. Room fine apart from lumpy pillows and very small safe. For AI you would expect the fridge/mini bar to be filled, but there was nothing. Not even a welcome fruit platter. The first impression of the Buffet Restaurant was not so good, it looked very small compared to other buffets, however after a few visits this did not matter as the variety of food choice was very good. Always something to please . The wines were ok but not worth having a second glass. There are only two bars, the pool bar and a lounge/entertainment bar which is open at night. The drinks at the pool bar were not very good. The cocktails were all made from pre-mix bottles and were very bad. They all left a horrid aftertaste. The local "baileys" was all curdled and tasted off, as was the pina colada. If you wanted branded drinks they cost extra. The room safe was40lev for a week or 7lev a day. Check out was at 12.00 but we paid extra to keep on the room till 6pm. This is priced by the hour. Hotel is in a good position , on the beach and not far from Flower Street.

Room Tip: pool view rooms very quiet
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank blackteddycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Helios, responded to this reviewResponded 13 October 2017

Dear guest,

Thank you for choosing RIU Hotels and Hotels for your vacation and for sharing your experience with us.

We are pleased that you received a positive impression of the location of our hotel, because at RIU, we carefully select the locations where our hotels are built.

We would like to inform you that all of our rooms are equipped with a mini-refrigerator for the comfort of our guests, which is at your disposal but will not be refilled since we do not provide minibar service.

For RIU, gastronomy is a very important part of the guest experience. We are sorry to hear that the wide range of drinks served at out bar did not meet your expectations, but we are glad to read that we were able to meet your taste with the food served at our restaurants.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our hotels.

With our best wishes we remain,

Hotel Riu Helios
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews