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“Imperial - top hotel”
Review of Imperial Resort

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Imperial Resort
Ranked #60 of 222 Hotels in Sunny Beach
Reviewed 5 September 2012

Me and my family stayed at the imperial hotel for a week in late August. The kids loved this hotel and we were very calm with them being there. The territory of the hotel was closed from everywhere and the couldn't go anywhere. Also the entertainment team kept them busy the whole day. Rooms were nice and clean, pool area quiet and tidy. I cannot say the the hotel does not have a small details to work on - for example more infomation upon check-in. Food was always nice and warm, good variety. Recommended for families.

  • Stayed: August 2012
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Thank darielet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 - 135 of 329 reviews

Reviewed 3 September 2012

First impressions of the hotel are good, it is in a very quiet part of sunny beach,
About 45 minute walk to the centre or take the little train for 3 lev.
Food not as good as some reviews on here, the food is always cold unless you wanna go down at 6 pm but your not guaranteed it's gonna be warm, same kinda of food everyday .
The entertainment .... What entertainment .. Kids show mr universe , male versus female . No live acts to watch.
The only good point is that the beach is a stone throw away from the hotel.

As a lot of people we have talked to we all seem to be duped into coming to this hotel with the positive reviews, negative ones are deleted buy the hotel so we'll see how long this stays on.

  • Stayed: August 2012, travelled with friends
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1  Thank Minimeee45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImperialGroup, Director of Sales at Imperial Resort, responded to this reviewResponded 4 September 2012

Dear Guest,

First of all I would like to thank you for choosing hotel Imperial and for you effort to share with us your opinion. It is always important to us to hear what guests thing in order to improve and continue to develop our product.

The F&B department of the hotel ensures that throughout every meal (breakfast, lunch or dinner) at the restaurant the quality of the food is strictly monitored. Regular temperature checks and tastings are done by the chefs there. I am sure that if you had any complaints and have taken the immediately to the supervisors they would do everything possible to help you.

The Animation (entertainment) team is present 6 times per week, on the 7th day we organize Variete show or Bulgarian folklore evering. Also the team's programe is different almost every day. Yes it starts with entertainment for the children (kids disco) and it continues with some games for the adults.

Another point is that the hotel does not have any influence on the reviews that are posted on the tripadvisor site. We cannot delete a bad review or post a positive one. This is why the reliability of this wite is high.

We would like to apologize again for causing this inconvenience and making the last part of your stay unpleasant. We hope to welcome you back next year and positively surprise you and live up to your expectations.

Sincerely yours,
Slavi Panayotov
Sales Manager
Hotel Imperial
Imperial Group Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2012

I have to say that this is one of the best all-inclusive hotels I have stayed in so far. The hotel is located in the beginning of sunny beach. Basically what you need to know about Sunny beach is that the center is very busy and noisy – perfect for young people who like to party. On the sides of Sunny Beach however it is very calm – that is the best place if you are a family with children. Imperial is located on the part that is closer to Nessebar. That made it perfect for walks to the Old Town of Nessebar. It only took like 10-15 minutes to get there. There are also those small touristic trains that would take both to center of Sunny Beach and Nessebar.
The service of the hotel was at 5-star class. Extremely polite and sweet reception staff, always helping me with directions and questions. We enjoyed the F&B outlets very much – the pizza bar, the pool-bar, all-inclusive lobby bar – everything was great. Thanks to the bartenders – great cocktails always! The food was high-class as well. Lots of variety and interesting choices to be made.
The amenities of the hotel are very nice as well. The room had one of those new LCD TV, mini-bar, hairdresser and so on. We had the chance to enjoy several massages and procedures at the SPA. There is an All-Inclusive bar at the beach as well – serving cold beer and soft drinks for the children.
In conclusion I would say that is you are planning a holiday to Sunny Beach this is the hotel that you have to choose!!! Highly recommended!

  • Stayed: July 2012, travelled with family
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1  Thank Diego D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2012

What got my attention at the beginning was the check-in time is after 14:00hrs. (normal standard). We arrived at 6:00 in the morning and had to wait until check-in time. The hotel manager though saw that we are really tired from the trip and immediatelly after a room was availeble we were accommodated. We had to wait only for an hour or so. That kind of service I love. Congratulations to the staff - very friendly and kind. The cleaning was 5 star - every day a maid would come and clean the room. A great point for the hotel is the All-Inclusive service. There is something to eat throughout the whole day. You can have a drink at one of the 4 bars.
Imperial hotel has a private beach (4-5 minutes away) with umbrellas and sunbeds at 50% off. Basically you pay 12levs (6 EUR) for 2 sunbeds and 1 umbrella. And that is not all - there is an all-inclusive bar at that beach serving cold soft drinks and beer! Absolutely great! Highly recommended!

  • Stayed: July 2012, travelled with family
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Thank Fernando V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2012

In my opinion this is one of the best looking hotel in Sunny Beach Bulgaria! Exterior especially at night is amazing. I am just back from very long journey through Europe and I have to say that the stay at the Imperial hotel was perfect. Loved the staff - very friendly and helpful. I didn't have a reservation and arrived at reception and the staff was so welcoming that no matter the price i would have stayed there. Another point is the All-inclusive service - Breakfast, Lunch and dinner were very tasty. Every night they served something different. If I come back in Bulgaria I would go to this hotel again. Totally recommended!

Room Tip: Sea view rooms are better
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  • Stayed: August 2012, travelled solo
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Thank Stefan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2012

My brother and I stayed at the Imperial Hotel in June during the very busy Russian festival week. However,the hotel just about managed to cope at mealtimes- best food ever in an All- inclusive hotel. Could have done with more sunbeds around the pool due to max capicity of the hotel.Bar staff were fantastic and had drinks waiting for you before you even asked. Restaurant staff were efficient and a lovely smiling young lady always welcomed you as you entered the restaurant.One report mentioned the all inclusive bar at the beach- I never saw it, unless it was opened after our holls. What would make this the perfect hotel for me would be the aforementioned beach bar and hotel sunbeds on the beach. I certainly intend to return to this hotel again and would recommend to others. Great value .

  • Stayed: June 2012, travelled with family
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1  Thank pedro186430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012

Imperial hotel is very modern and stylish complex. I loved my stay there, very relaxing and calm holiday. I especially liked the big yard and the F&B outlets there - fresh pizza, BBQ and salads throughout the day. I was travelling alone, but for a minute i didn't feel alone in this hotel. The staff was very friendly and helpful. I would recommend it highly!!!

  • Stayed: July 2012, travelled solo
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2  Thank Jenq S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Imperial Resort

Address: Sunny Beach | P.O. Box 57, Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#30 Luxury Hotel in Sunny Beach
Price Range: £45 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imperial Resort 4*
Number of rooms: 219
Official Description (provided by the hotel):
The beautiful and modern hotel complex is located in the southern part of Sunny Beach. It is, right next to the preserved by UNESCO dunes, just 150 metres from the sea. ... more   less 
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Also Known As:
Imperial Hotel Sunny Beach
Imperial Resort Bulgaria/Sunny Beach

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