My wife and I are regular travellers abroad (at least twice a year), we have stayed at many establishments and never have I felt such an urge to write a review.
On 1st impressions this looks a nice hotel and looks quite swish in the brochures with impressive looking gazebos around pool and promises of elegent spa, sophisticated piano bar, private beach area..etc.. etc.. all in all sounds like a great place to spend a relaxing hard earned holiday.
How wrong could this be!!! scratch the surface and you will see the real hotel Imperial.
In the cold light of day you notice just how shabby this place is, outside the hotel lobby stand expensive cars and quad bikes that never move(there just to make the place look good!!) then
look up at the missing tiles on the turrets.
Take a look around the lobby bar area, smelly toilets and the sofas and you will find cobwebs dust and rubbish. The maid does her best with the one cloth she seems to have for everything cleaning surfaces & windows.
The rooms were to be fair sizable with a great view and well equiped,but thats where it stops. Shoud you have a shower then be prepared for a paddle as the water pours out from the shower cubicle and floods the bathroom floor. The bed was made every day by room service but during our stay the sheets were never changed. If your having your tea I apologise for the next bit but were talking toilets. As we all know toilets suffer at some point from certain marks as did ours but each and every time the maid "cleaned" the room the said marks were still there. Hmm!!
If you decide not to use the lifts and take excercise by using the stairs be carefull as the stair tiles are broken and cracked and the lights in the stair well don't work, so you walk down to the lobby bar in the dark.
The lobby bar is so small and inadequate there is nowhere to sit and the bar staff have a habit of disappearing. We decided to take our drinks through the open door to the cocktail/piano bar and were promptly thrown out again by some woman who proclaimed that this area was not part of the hotel?? Funny that as the door is direcly behind the reception off the lobby.
We would love to have gone in for a cocktail or two at some point during our hols but this bar was never open!
This also applies to the spa facilities which are available behind the dirty bird mess stained windows next to the pool area.
The pool although small is pleasent but the drum and bass music pumping out from the shed, sorry snack bar is obtrusive and unnecessary.
As for the snack bar, this is accessed past the broken and missing crazy paving, past the pile of seating cushions in a corner against the air conditioner and the shabby dishevelled gazebos.
The snack bar is a real credit to naffness with broken furniture and disgusting dark toilets and equally disgusting coffee.
The music again is a big issue and we struggled to be heard when ordering drinks and I even had to assist an elderly gentleman in getting a drink as he could not make himself heard above the din.
We were never given any information about the hotels so called private beach area with loungers umbrellas & beach bar, indeed there was only one bar on the beach open and we had to pay for drinks and loungers if we wanted that service.
The food in the hotel is just about passable but was never hot only warm and frequently we witnessed people taking up this with staff who just shrugged it off. Out of the three drinks machines, we were lucky if more than one worked each morning and the ONLY so called toaster was useless and would barely warm the bread.
There is not a great deal to do in this hotel of an evening, you could watch the tv in the lobby area under the staircase or do what we did, go out.
There is a nice bar next to hotel (John Smiths Bar) if you fancy some live music and a sing song or you can catch one of the little trains down to the main strip in sunny beach if you fancy, but other than that theres not much around in the hotel area.
The lobby has a plaque at the base of the stairs which reads " When dealing with Imperial deads, As hard as a rock ones heart must be", I can only asume that this is there for staff benefit, but for many of the guests it should read " When dealing with Imperial Dreads, skin as thick as leather one must have"!!
This place needs a major shake up,clean up and a complete review of the luke warm meals, Imperial group hotels take note.
I expect that an "Amazing glowing review" will suddenly appear not long after this, but one has to ask who is writing it, Fred Smith and family from England,in broken english/bulgarian if you know what I mean.
Please choose your hotel carefully as there are far better hotels for a similar price in sunny beach , we know we have stayed in them.
- Official Description (provided by the hotel):
- The beautiful and modern hotel complex is located in the southern part of Sunny Beach. It is, right next to the preserved by UNESCO dunes, just 150 metres from the sea. ... more less
- Reservation Options:
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- Also Known As:
- Imperial Hotel Sunny Beach
- Imperial Hotel Bulgaria/Sunny Beach