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Iberostar Sunny Beach Resort
Ranked #6 of 222 Hotels in Sunny Beach
Certificate of Excellence
Reviewed 5 May 2014

I was here with my friends. The rooms are large and very cleen; daily the maids do there job. The food was very good and for all teastes : you can choose from a variety of food: meet, soups, vegetables, fruits and a lot of cakes and ice cream. (I booked all inclusive).
the animation team get a 10 from us : we learned to play Bocha and a lot of games.
we'll came back in summer.

  • Stayed: May 2014, travelled with friends
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4  Thank 831ana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 May 2014 via mobile

My wife and i have just returned from Iberostar Sunny Beach Hotel, Bulgaria. The good points are the room was large and very clean,the maids did a good job and were very pleasant. We booked all inclusive but you had to buy ice cream or lolly ices, good job we had no children with us. some snacks at the pool side also had to be paid for . no afternoon tea and cakes,and they dont even have diet coke only regular coke and that was syrup from the machine.
The restaraunt staff were very arrogant. everything seemed to much trouble. The food was the worst i,ve ever come across, o.k if your a dog, as they ripped a joint apart with there hands and threw it into the serving dish like they were feeding a pack of dogs. If you like good food please do not stay t this hotel. We were not the only people unhappy, everyone we spoke to had the same oppinion. Also we were told the drinks were very expensive to buy in the hotel. We stayed at Iberostar Cuidad Blanca in Alcudia two years ago and could not fault it , fantastic Hotel, wonderful food, thats why we chose this Hotel.They have a lot to learn in Bulgaria. I think we will stick to cruising from now on ,at least you know its going to be money well spent. Its just that we thought we,d have a change. BIG MISTAKE !

Stayed: May 2014, travelled as a couple
6  Thank Flavius1611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Sunny Beach Resort, responded to this reviewResponded 8 May 2014

Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Sunny Beach Resort. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We sincerely regret reading your disappointment with our All Inclusive basis however we would like to take the opportunity to point out that we do ensure coffee and cakes in the afternoon from 16.00 to 17.00 by our Lobby bar and an assortment of snacks and pizzas at our Snack Bar from 12.00 to 16.00 daily, however some items are on extra charge; this information is given upon check in.

Moreover we read your comments on our waiting staff with our utmost attentions and enquired with our Management onsite; unfortunately we cannot allow our guests to move tables for big groups and create an exclusive area in our restaurant in order to avoid making other guests feel left aside and we sincerely lament your disappointment.

In our hotel, like all IBEROSTAR hotels, our Chefs work on a two weeks menu rotation so as to ensure a wide array of typical local dishes as well as the best international delights affording the possibility to savor many different flavors at every single meal, we regret we were not able to meet your culinary expectations during your visit.

Hopefully we can fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations. It is our goal to make our guests enjoy of a splendid holiday, therefore we are always willing to guide you in our call center or through our webpage to make sure that you book an IBEROSTAR hotel that can make all your wishes come true.

Kindest Regards,
Online reputation Manager
IBEROSTAR Sunny Beach Resort

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Reviewed 4 January 2014

No point putting a review on the food n drink as thast well covered, foods spot on and drinks on tap (all inc). What I really wanted to know before I went was what the gyms like, pics are limited and noone has anything to say about it. SO basically you have a smith machine, a lat pulldown machine, a calf machine, a situp bench and some cardio machines, couple of cylces and a step machine if im not mistaken. Theres a loose weighs section which goes up to 10kg dumbells and a bar which you share the plates with the smith machines. Theres no 2.5kg so on some exercises an extra 5kg on each side is too much but you can get a decent workout if you know how to utilise what you have. Theres a water dispenser too with paper towels, even with air con up max I was sweating buckets, enjoy, its a nice hotel.

Room Tip: pool view and high room
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  • Stayed: June 2013, travelled with family
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21  Thank Deemon1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Sunny Beach Resort, responded to this reviewResponded 6 March 2014

Dear Guest,

Thank you for the time you took out of your day to share a review on your holiday experience at our IBEROSTAR Sunny Beach Resort hotel, we are glad to read that overall you had an enjoyable stay among us.

Moreover, being fully aware that it can be easy to fall out of a workout routine when on vacation, the IBEROSTAR Sunny Beach Resort Hotel has a modern fitness center at guests' disposal with everything they need to stay in shape whilst on vacation at our hotel.

The gastronomy being one of the prime pillars of our company, we also greatly appreciate your positive mention on our buffets thoroughly prepared by our talented Chefs who strive to surprise our guests with high quality both local and international delights.

Once more, thank you for your visit and your time; we look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach Resort

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Reviewed 27 November 2013

this was the fourth time staying at the iberostar sunnybeach and once again the holiday was fantastic. The entertainment staff were brilliant, the children had an amazing time.
The food plentiful, fresh and loads of choice.
The rooms spotlessly clean
I really cannot fault this holiday

Room Tip: pool views are better but really isn't a problem wither way
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  • Stayed: June 2013, travelled with family
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12  Thank karenFarnham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Sunny Beach Resort, responded to this reviewResponded 3 December 2013

Dear Karen,

We first would like to thank you for your loyalty and trust in our IBEROSTAR Sunny Beach Resort for your holidays in Bulgaria, as well as for the time you spent to share your recent experience on Tripadvisor, we are delighted to read that once more you had a “fantastic” holiday among us.

We also thank you for your kind words towards our Animation Team and Mini Club staff, we are glad to read that your kids had such a great time whilst staying among us and we will not fail to convey your very kind compliments to all of them.

Moreover, in IBEROSTAR we have a true passion for the gastronomy and we are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as they are able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

Last but not least, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel.

Once again, thank you for your time and very kind review; it would be a great pleasure to welcome you again at your earliest convenience.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach Resort

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Reviewed 6 November 2013

Stayed from 16th to 28th September. 1st impressions of Hotel were very good and to be fair nothing was to much trouble for any of the staff all through our visit. Hotel in great location for resort. A lot of places were closing down and weather not so warm as we would have liked but as this is a review of the Hotel will not say no more on that!! Food was very good plenty of choice and if it wasn't warm enough for some people there was a microwave there to use! ( ways round everything! ) you would not go hungry put it this way. Rooms kept spotlessly clean as was the whole Hotel all through the day and night! Yes cleaners worked through the night as on a couple of occasions we did arrive back after a night out rather late they were busy!! Security very good also. Did not use pools so cannot comment only one of our group used the indoor one daily and said it was good. Entertainment was on all day and evening but didn't really take much notice as we did our own thing in and out of Hotel. One thing I would say is get rid of the sofas in reception area and have the single chairs as the sofas were the most uncomfortable things to sit on!! But all in all you are doing a great job and would certainly consider going back to the Iberostar in the future but at a different time of the season. O

  • Stayed: September 2013, travelled with friends
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5  Thank potter10-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Sunny Beach Resort, responded to this reviewResponded 8 November 2013

Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Sunny Beach Resort for your holidays in Bulgaria and for the time and effort that you spent to share your feedback on your stay, we are delighted to read that you enjoyed your holidays.

We thank you for pointing out the cleanliness of our installations and the safety of our hotel as we strive to give total confidence in these areas, being fully aware that these are aspects of primary importance for our guests to feel comfortable during their holidays.

Moreover, the passion for gastronomy is one of the prime pillars of our company and we greatly appreciate your praising comments on our restaurants where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Last but not least, we are also enchanted to read your praising comments about our staff. In IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times.

Once again, thank you for your praising comments, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach Resort

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Reviewed 24 October 2013

As soon as i arrived at the hotel i was treated like royalty, checked in fast, asked if i had a good flight etc all the normal friend thing, escorted to my room and showed around by a member of staff. When i arrived in my room there was champagne and truffles which was wonderful, and they had accommodated for my needs by giving me a room with an adapted 'wheel in' shower.
throughout my stay this treatment continued both for me and other guests i met at the hotel. Knowing i was in a wheelchair staff offered to help me at meal times with my plate and by getting me a drink etc and around the pool the animation staff was friendly even though all the activities were for the children (would have been nice to have some pool games or something for the adults)
I was lucky because on my first night i met some other guests who i got on really well with, and went out with that night, so during the next few days i was with them quite a lot, but all the quests i came across were friendly and was always someone friendly to speak to whether it was guests or staff. This is important to me as i travel alone.
I would recommend this hotel to everyone as it was great for families but also good for friends, whether you was a relaxing holiday or a fun, going out every night girls/lads holiday, this hotel is perfect. Far away enough from the strip not to be woken up but close enough to go out and have fun!
The security were fantastic as well with people coming back from a night out. always someone there to make sure your back ok but also not to let non-guests into the hotel!
The only slight down fall, from what i heard, was the food, for me it wasn't too bad as i didn't eat a lot and had an upset stomach from when i left England. I stuck to salads most of the time (probably what kept my stomach unsettled due to being washed in water! not the best idea), but the variety and quality wasn't fantastic, I found this myself but also heard this from many of the other guests i interacted with. I could deal with it for a week but if staying for 2 weeks i believe it could get a bit too repetitive; although i liked that they had snacks at the pool bar as well as the main restaurant food at lunch times.

  • Stayed: June 2013, travelled solo
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4  Thank Nicole_Martine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Sunny Beach Resort, responded to this reviewResponded 30 October 2013

Dear Nicole,

First of all we would like to thank you for choosing our IBEROSTAR Sunny Beach hotel for your holidays in Bulgaria and for the time and effort spent to share your feedback; it is always very enjoyable to read that our guests took some nice memories of their holidays back home with them.

The gastronomy being one of the prime pillars of our company, our main goal is to offer the possibility to introduce our guests in the culinary local highlights prepared by our Chefs with varied and traditional Bulgarian recipes such as shopska salad, kebapcheta, kavarma and, of course, the famous Bulgarian yogurt as well as the best international delights. We are very sorry to hear that you were not fully satisfied with our offer and passed your constructive critics to the involved department in order to revise and improve our offer.

On the other hand, we thank you for your praising comments on the kindness and helpfulness of our staff, we are glad to hear that you felt well cared after throughout your stay among us and we will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more, thank you for your visit; we hope that you had a pleasant journey back home and would be enchanted to accommodate you again in the near future in our hotels and resorts in the most beautiful destinations worldwide ensuring you in advance of our utmost commitment to offer you another enjoyable holiday experience with IBEROSTAR.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach Resort

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Reviewed 19 October 2013

I traveled with 3 friends to Sunny Beach last month.
We had a great time in the Iberostar hotel. One of the best hotels I've ever been to.
The hotel is about 20 minutes driving from the Burgas Airport.
The hotel is separated to 2 buildings. The pool and the bar is shared for both buldings. I stayed at the second building which was very good. I think that the buildings are the same.
We arrived at Thursday night and the dinner was still waiting for us. the breakfast, lunch and dinner was very good and you can find everything there from salads to meat and desserts. We really enjoyed it.
There are 2-3 pools outside and one indoor pool. I can say that the outside pools were empty because the water is pretty cold these days, so we were only in the indoor pool which was nice.
We payed 20 lev for 1 hour in the sauna. It was private and worth the price.
The location of the hotel is very good although most of the hotels are nearby and everything is really close by foot.
The bar is open until 12AM and you can ask for local alcoholic drinks and cocktails which was very nice. The service is very lovely and friendly, they helped us in everything we needed.
The room is cleaned every morning. You get 2 bottles of mineral water every clean and you still can ask for more from the reception and it was really good.
For safe you need to pay 20 lev for 3 days. It's not that expensive but you still have to pay for that.
I really recommend the hotel, although on this time of season young people will have trouble to find things to do.

  • Stayed: September 2013, travelled with friends
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5  Thank Eyalp7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Sunny Beach Resort, responded to this reviewResponded 21 October 2013

Dear Guest,

Thank you very much for choosing our IBEROSTAR Sunny Beach hotel for your holidays in Bulgaria and for the time you spent to share these wonderful comments on your stay, our main goal being to achieve maximum customer satisfaction we are enchanted to read that we have been successful on this occasion and for your kind recommendation to Tripadvisor’s readers.

We also appreciate your praising comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, we are proud to read that we could conquer yours.

We also thank you for your highlight on the location of our hotel, right on the beachfront and within a walking distance to the many leisure, shopping and dining options on the doorstep.

Last but not least, we are grateful for your kind words towards our staff, their kindness and helpfulness being our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once again, thank you for your visit; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Sunny Beach Resort

Address: Sunny Beach, Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sunny Beach
#4 Top resorts Hotel in Sunny Beach
#5 Spa Hotel in Sunny Beach
#6 Luxury Hotel in Sunny Beach
#10 Romantic Hotel in Sunny Beach
Price Range: £75 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Sunny Beach Resort 4*
Number of rooms: 630
Official Description (provided by the hotel):
The Iberostar Sunny Beach hotel is packed with facilities and services to guarantee the holiday of your dreams alongside one of the best beaches on the Black Sea. It features a spa area with a sauna, hammam and Turkish baths, free Wi-Fi, beauty salon and hairdressers, fitness room, Miniclub, Maxiclub, and Teenclub, tennis courts, water sports, children's playground, and entertainment for all guests. What's more, there are seven pools to choose from, one of them with a fun blue octopus that shoots out jets of water. Rest is guaranteed at the Sunny Beach hotel. Its 630 rooms and suites are spacious and perfectly equipped to ensure the comfort that seek whilst on holiday. There's something for everyone at Iberostar Sunny Beach! ... more   less 
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Also Known As:
Iberostar Sunny Beach Hotel Sunny Beach
Iberostar Sunny Beach Resort Bulgaria

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