Returned to bulgaria for a second time in three weeks but couldn't get in helena park as it was fully booked. So we decided to stay here instead.
Room was ok a little bit bigger than helena park with a good sea view and again was spotlessly cleaned everyday.
Staff although were very grumpy nobody hardly smiling at all. Some just did'nt seem to care about you. Food was ok but not as good as helena park and the restaurant staff did'nt like it if used a table which was supposed to be set out for the evening meal. They seemed to squash you in a such a small area that you were touching somebody elses elbows - which was a bit annoying when you are trying to eat.
Good to see the animation team again we feel as though that they are our friends now
Holiday rep was good again when we did see often enough she always came over to see us most times.
It was a lot quieterthus time as a lot more stalls and shops had closed for the season.only good point was beer was cheaper than before 29p a pint as we think they were just selling at this price just to get rid of it. Unfortunately we won't stay here but would recommend its sister hotel helena park as staff were a lot more friendly and we seemed to enjoy it more as we came home and booked there for next year.
- Official Description (provided by the hotel):
- In the Sunny Beach resort area on the Black Sea. 3 to 7-story building and garden villas. Situated directly on the beach. Sun loungers and parasols on the beach (additional charge). In a 14,500 m2 garden together with the Riu Helena Park Hotel. 2.5 km from the centre of Sunny Beach. 28 km from Burgas airport. Credit cards accepted: MasterCard, Visa. ... more less
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- Also Known As:
- Riu Palace Helena Sands Hotel
- Helena Sands Hotel Bulgaria/Sunny Beach