Stayed bed and breakfast for two weeks end of May 2014. Rooms good size and well decorated but not the cleanest. Light fitting hanging from the ceiling for two. Weeks.light switches for bathroom doggy and mold around shower doors and tiles.No plug in the bathroom sink the staff had 3 try's but could not get one that fitted.
Breakfast. Food ok but shortage of essentials sugar.water for tea.jam and butter.
The hotel has more supervisors than staff. The table staff work very hard and were over worked while the supervisors stood back . Bearing in mind this was not high season.the toaster was just domestic and took for ages to toast 2 slices.so people gave up.If you took the bread knife out at night and were stopped you couldnt be arrested for carrying an offensive weapon. As you couldn't cut bread with it.
The reception staff were very friendly and polite.
The Thomas Cook Rep was very evasive and told us to complain to the reception with any problems. We tried this with the sink plug but it appeared they didn't understand and we didn't want to spend the rest of our holiday at reception.Surley these room should be inspected at least when the guests are changed.
This hotel was much better than the previous hotel we stayed in Bulgaria but is not great.
I suspect the Hotel will reply with a standard letter with no course of reply.
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- Also Known As:
- Barcelo Royal Beach Hotel Sunny Beach
- Barcelo Sunny Beach
- Barcelo Hotel Sunny Beach
- Barcelo Royal Beach Bulgaria/Sunny Beach