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Barcelo Royal Beach
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Reviews (1,083)
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All reviewsa la carte restaurantresidential suitepool barself cateringlovely hotelpool viewroom cleaningall inclusive guestsplenty of sunbedsall inclusive packagereception staffclean towelskids clublocal beerentertainment teamgreat holidaylarge pool
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Reviewed 16 July 2014

We visited this hotel as a couple (25 and 31 yo) in july 2014. We chose for a vacation in Bulgaria because we wanted ‘something different’. Unlike what we thought, Bulgaria is like a copy of Turkey. Temperatures are more average which is a plus for us, nevertheless it rained our last two days (then there is not much to do around, except for a wellness treatment).

ROOM
We chose a room with view on the swimming pool and got a room on the fifth floor. We also got sea sight (upgrade?). It was a very big room with two separate but very (!) comfortable beds. Also more than enough pillows of good quality, what is a big plus for us. Everything in the room looked pretty new and was clean. Good air conditioning. Also nice to have a small refrigerator in the room. The bathroom looked like it was made for dwarfs (sink and toilet are very low). The shower had a door that closed very badly and was also not clean (moldy corners). On our second day we gave feedback on this to the receptionist but no action was taken, nor feedback was given. This was a bit of a disappointment because we gave them the chance for 8 more days to solve this problem, but they didn’t.

FOOD
We chose for half board. It was a very good decision not to take all-inclusive because there are a lot of cheap eating/drinking facilities outside the hotel.
Breakfast and dinner were served in extended buffets. There was little variety but a lot to choose from, so you could eat something else every day. Quality of the food was good, with exception of the melted ice cream every day.
Outside the hotel you can have all kinds of smoothies for little money. Therefore it is extra regrettable that the hotel doesn’t include freshly squeezed orange juice at breakfast instead of those syrup drinks. This would really upgrade breakfast, more than cava … even if it was just 1 glass as a welcome.

HOTEL SERVICE
There is a lot of personnel in the hotel which is comfortable. On our third day we got a little chocolate present in our room. A little effort that gives a pleasant feeling to you as a guest. Most of the waiters were very friendly. The receptionists (that we’ve spoken to) have to learn how to put a smile on their faces and how to treat guest like a real guest. Swimming pools are very neat although a bit cold. Fitness is also a plus. WiFi connection was very bad in the room, hotel lobby was ‘okay’. Also wellness facilities for those who like, we didn’t use it in the hotel (also cheaper outside the hotel). Very big plus for us was the discretion of the animation team. You could enjoy the rest at the pool without being bothered for any kind of animation. For this we think the hotel is more suitable for couples/families without young kids.

LOCATION
The hotel was located fine (central but in a more quit area). You can reach the beach after a 100m walk, flower street with all kinds of shops and restaurants is nearby. You can visit Old Nessebar after a relaxing walk (1.5 h) on the beach or you can take a boat (10 lev/person) or a bus (1 lev/person). We also visited Sozopol, what for our opinion is a bad copy of Old Nessebar.

CONCLUSION
It was good to discover Bulgaria but it is actually the same as Turkey/Maroc/Egypt/… For that reason we’ll probably won’t come back. The hotel was nice, apart from the shower we had a great room. Food was nice, although more variety and fresh orange juice would give the buffets a higher standard. Overall good facilities and friendly personnel. If you want to go to Bulgaria, we would recommend this hotel. We think it’s a good 4* hotel, for 5* there is still need to improve.
One last recommendation for the management: please be more strict for the guests. Men have to wear long trousers for diner which is good, but we saw people enter as if they came directly from the beach. If there is a dress code, they should take action on this. We also saw a lot of people collecting food on their table and didn’t eat half of it. People who make a mess of their table and take a new one for having desert, … All those things are very disrespectful to the waiters and it also harassed us as a guest.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Xavier0988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelo_Royal_Beach, Manager at Barcelo Royal Beach, responded to this reviewResponded 24 July 2014

Dear Xavier,

We would like to thank you for sharing your observations about Barcelo Royal Beach.

It would be our pleasure to welcome you back!

Best regards,

Barcelo Royal Beach Sales & Marketing department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

i had a very bad experience. the room i paid for was not a luxury one, the furniture old, the bathroom shower broken, no king size bad as i requested. sea view??? of course, at 8th floor/last of the hotel, but in front no beach or sea, just other hotels. it's not a first line hotel, no direct access to the beach. food very little and same every day. the internet was barely working and i was log out every 2 min.
plus, they send email to my one year old baby boy to ask him about his stay at Barcelo Royal Beach???!!!!

Room Tip: the hotels has also apartments, which are much cheaper.
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank Adina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelo_Royal_Beach, Manager at Barcelo Royal Beach, responded to this reviewResponded 21 July 2014

Dear Adina V,

Thank you for taking the time to leave your comments about your experience with us.

We are extremely sorry that the apartment and location did not fulfilled your expectations, please accept our excuses.

Also we would like to clarify that upon arrival all guests are asked for their emails, always under their approval, in order to send an official survey regarding the level of satisfaction, hence we understood that the mail provided was proper to be used for that purpose.

Do not hesitate to contact us for further comments or doubts.

And again, please accept our apologies.

Best regards,

Daniel Bielsa Gibaja
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014 via mobile

We were excited to stay at a hotel from the Barcelo chain which we visited before in Mexico. While the resort itself is fairly decent, it is situated in an extremely loud and busy area of the resort with the noise and music going non-stop until 5 in the morning. Our view was not that great, and the resort leaves much to be desired in terms of management and service. For example, the Internet was dismal, the food and drinks ridiculously overpriced. Just as a note, the maintainance crew was trimming the hedges at 10 am around the kids pool--babies weren't able the sleep, the noise was so loud. And there is much to be desired in terms of hyegene based on the kind of tourists who stayed while we were there. We witnessed at least four kids peeing in the pool while their parents just looked on as if nothing happened. Overall, it is an OK resort, but largely overpriced for its value.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Elza I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

We stayed here 16th - 30th June apartment C803, we had a lovely view of the wonderful pool area and the beach. The pools are cold! very cold!! we ended up going to the beach as the water was much warmer, the sun beds (2) and a parasol was 16 Lev for the day, there are people walking the beach selling cooked corn on the cob, fresh shell fish, fruit and you don't have to leave your sun bed to go and get a cold beer or juice from the bars as there are people in pink t.shirts and shorts that will go and get them for you at no extra charge at all :) The shops are very good everything is very cheap, restaurants are good, cheap too, supermarkets very good. The hotel has a English pub in the grounds The Red Lion with sky tv and a KFC. The only thing I did'nt like was the toilets by the swimming pools they were dirty and smelt with lots of spiders!!!!! It took us 5 minutes to walk to the beach and shops. The apartment we had was verynice the bed was very comfortable and the pillows too, nice lounge and kitchen area, with a large balcony with table and chairs..

Room Tip: If you want to see the sea ask for a pool view but floor 7 or 8 or you can't see it at all, you get the sun in the morning, if you want to see the sunset ask for the front of the hotel.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank whitleighwitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

I stayed for 10 days there , we were a group of 9 people, 6 adults and 3 children, the weatherwas perfect , from 23.06.2014, the rooms so clean , big, plenty of food, we stayed all inclusive ,only bad point , the hotel didn't have a private beach, you have to cross a street, and when you arrive on the beach you must pay everything, about 12 Eur for chairs and umbrella. Maybe next year we will go there again , the services was perfect, everybody smile, quiet, relax, perfect!!!!!

Stayed: June 2014, travelled with family
1  Thank marius0507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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