well we came back from sunny beach yesterday 8/9/12 and we stayed at the fenix we did read some reviews on here before we went. There was me, my partner and his mother we had booked to have a seperate bedroom although when we got there we got a room which would of meant us all sleeping in the same room. We arrived at 6.30am ish and was not happy with the room at all, we were all so tired. Me n the mother in law went to reception to complain about the room, got told we had to talk to the manager who we could only talk to after 8am. Anyway we fell to sleep and went back to talk to the manager who was sooo unfriendly and basically told us it was our fault and there was nothing she could do, we said we would talk to the rep.. So at 12:30pm we had the welcome meeting and spoke to the rep who immediately went to sort it out and he came back and said at 3pm we can change rooms. very happy. We changed rooms and were alot happier the room was amazing.
I have to say the hotel is very clean and you get maid service everyday. Although the staff are very unfriendly and unhelpful. We have been before to sunny beach although stayed in a different hotel, and the best cocktail bar is mexico amazing drinks and lovely owner and staff, food is good at the corner pub and the house (think its called this) on the opposite corner of lotus bar and restaurant. Flower street has some good bars and restaurants with mamacitas and chilli peppers to eat in but the prices on there are slightly dearer. There is plenty of places to eat and drink, no need to go hb or AI.
On the last day our flight was 6.15am the next morning getting picked up at 3.30am so we had already paid the late check out fee to have the room til 6pm although we wanted to speak to the rep to see if we could stay in our room till we got picked up. We waited 30 mins for him to finish talking to this couple, he had seen us sat there waiting to speak to him, after this i went over and sed can i have a word with you in a minute please. Anyway he continued to talk to the people who were not even with the company they were with balkan we were thomson. So he completely ignored us. Eventually we just walked away after waiting and being ignored. We never went to reception as they look at you like your stupid and are so ignorant and unhelpful.
Other than the staff and thomas the rep the holiday was brilliant and we all enjoyed it. We will go again just dont think i would stay in this hotel. my advise is when you arrive at your room as you get a mini bar (even though we were sc), check your items against the list as we had a couple of items missing and we got charged for them.
- Official Description (provided by the hotel):
- Hotel Fenix commands an excellent position in the popular resort of Sunny Beach with an enviable location just a few metres away from the golden, sandy beach and the resort's lively seaside promenade. There are plenty of shops, restaurants and bars nearby too. Nestled between the hotel and well-kept green lawns is the swimming pool which has a children's section at one end and an inviting pool bar serving a selection of refreshments at the other. Hotel Fenix provides modern and comfortable studios, twin and family rooms, all with air-conditioning. ... more less
- Reservation Options:
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- Also Known As:
- Fenix Hotel Sunny Beach
- Fenix Hotel Bulgaria/Sunny Beach