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“Get what you put in”
Review of Laguna Park Hotel

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Laguna Park Hotel
Ranked #12 of 222 Hotels in Sunny Beach
Certificate of Excellence
Reviewed 1 July 2014

Let me first begin by saying that Sunny Beach is not where you should take your kids for a family holiday, rather my review will be focused on the experiences me and my 8 17-19 year old mates had.
The hotel is clean and safe, there is no need to use a deposit box but you can if you wish. The staff are all useful, and the bar and animation staff are very friendly and helpful (shout out to our 24 hour bar drinking pals from the animation team).
The food is terrible, chips are the only thing that are safe to eat, I can't however comment on the breakfast as I never actually made it down in time. HOWEVER, if you get on with it and just laugh at how bad it is then it ends up being pretty enjoyable.
The hotel is very close to the strip and beach, so is perfect for stumbling back after a long night, therefore avoiding the shady looking taxis.
The main point about Sunny Beach, is that if you go to enjoy yourself and focus on the positives, and laugh off the sketchy/ dodgy aspects, you will have great fun, however if you arrive with the mindset of a Daily Mail reader and focus on the negatives, you will not enjoy yourself, hence, you get what you put in.

  • Stayed: June 2014, travelled solo
    • Value
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    • Sleep Quality
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9  Thank Thierry251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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780 - 786 of 1,459 reviews

Reviewed 1 July 2014

We arrived after midnight finding all bars closed so could not even get a soft drink which we thought was quite bad. The hotel is in a fantastic area of Bulgaria within walking distance to everywhere. Food in restaurant was the same every day and very bland and boring. Next time we will stay at a different hotel and not go all inclusive as Bulgaria is very cheap to eat out, we went out most nights anyway to get some decent food. It was my husbands birthday and they did make me a cake which I paid for and that was very nice and also they put a bottle of champagne in our room which we thought was a lovely touch. The bar staff in hotel was very good but the staff at pool bar were not interested at all and seemed to be laughing between themselves about the customers, they were very rude and Ive never seen people serve so slowly it was the same in the restaurant, they really don't like to make eye contact or smile. I seem to be really negative about the hotel, but if you just want a cheap basic base to stay then this is your hotel as the location is great. Don't bother getting a safe as they are kept on reception and you have to ask everytime you want to go in, we didn't get one but we heard everyone complaining about this. We would recommend exchanging some of your money in a crown bank there are loads of them around and you get a far better exchange rate. Also when booking excursions do not book with the tour operator as just up from the hotel there is a place who deal with excursions, so much cheaper and I mean about thirty pounds cheaper for places like Karns Tent which I would really recommend, this is a fantastic show to see and they pick you up at your hotel and drop you off. We also did the full throttle jeep excursion, it was ok but very expensive to what it was. I would go back to Sunny Beach, but to stay at another Hotel, with an empty suitcase as the shops have good quality cloths and my 19 year old son and his friends bought loads of named items for next to nothing and they were good quality. Noone tries to drag you into shops and I felt quite safe and comfortable going round the only people who ask you in is restaurants and all we said was weve just eaten and they leave you. The beach was also just a ten minute walk and was worth a visit, loads going on. At the hotel they say do not put towels on sunbeds but if you don't you would not get a bed They also had a snack bar with pizza slices, hotdogs but beware of the flies. My son and his friends went out in the evenings and felt quite safe as there were loads of brits around but if taking a taxi always get a price first as they were ripping some people off big time.

Room Tip: We asked for a pool view and not on ground floor, we got this and it is really worth asking for, nic...
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  • Stayed: July 2014, travelled with family
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6  Thank kagsred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014 via mobile

Where to start on positives. The hotel is kept clean and the pool was overall week maintained, however cups from the bar seem to end up in the pool all day which isn't too nice!

We stayed for two weeks , during this time one person died at the hotel, another person was spiked and miss treated, even when it was the hotel staff responsible for the incident.


The food is shocking , stomached it for three days after that couldn't even handle the smell of the restaurant. Breakfast is the only meal that is always ok but not brilliant. If u book this hotel think of it as a b&b not an all inclusive resort and you will be fine, we found a place to eat just down the road called the Mandarin, it's just outside of hotel main gate down the road to the left.

The manager there toto was great he gave us a free drink every visit? Food was awesome there and inexpensive, he treated us great with every return visit nans all his staff are lovely, they do the best breakfast in Bulgaria also.

Overall the hotel and rooms are not too bad they provide you a place to sleep , a stomach able breakfast the drinks in the hotel are not the best, cocktails are crap, beer also not brilliant. So if you have booked here see if u can change quick, we looked round a few hotels and in a similar area to laguna there are three hotels I would suggest

Sunny beach resort hotel -
Riu Helios ,
And there is a hotel kuban, down near strip that would be great for anyone looking for a more lively holiday.


We booked laguna as a family hotel, it had lots of large groups of lads , drinking at the free bar until 11pm shouting and swearing, one child who came with us found this very intimidating and after a few nights felt scared to go near the pool bar area on a night time.

Stayed: June 2014
5  Thank Johny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

the first couple of days were good then down hill from then. first of all the couple we had gone with had money taken out of the suit case which was in there bedroom. hotel staff said they couldn't do anything about it as we didn't put it in a safety deposit box. hotel looked on CCTV and seen a member of staff coming out of there room at the time the money went missing they still couldn't do anything. last night of the holiday was horrible me and my partner were sat at the pool bar and had four drinks each when we had to be rushed to hospital. when at the hospital they examined the both of us and said we had been spiked or we have been given fake alcohol. the medical center in our hotel wouldn't take us as they didn't have the facilities and told our friends to give us a cold shower which was terrible as we were both in bad states and the hospital said if we were left we could have died. hotel staff were informed they spoke to manager which they looked on the CCTV of the pool bar and said they take full responsibility of the situation and said they would be sacking two members of staff. we then spoke to Thomson who said to ask for compo off the hotel. the hotel then changed there mind and said there not taking any responsibility for what happened. food was very poor same thing everyday also snack bar wasn't to good as there were lots of flies around food that weren't covered.
defiantly wont be going here again worst holiday i have ever been on!

  • Stayed: June 2014, travelled as a couple
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4  Thank heather c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

on arriving at bourgas on june 9th @ 1am couldn't find a 1st choice rep, Swedish reps were awesome showed us the way and which bus to catch, on the bus again no rep,driver spoke very little English we had a little 1 with us he was very tired and kept asking how long, couldn't tell him as we had no idea. The hotel room was very small for the 3 of us but the bathroom was amazing, very clean... Nxt morning we went to go the meeting to find out everything about hotel & whats going on, only to find meeting had ended we were given the wrong times was later told its my writing.... finally found Annie ( rep ) she arranged for us to be moved after 5 attempts of different rooms settled on the balcony 1... we ate out often as food was rather warm/cold than hot.. breakfast is awesome... Bulgaria is so so cheap so eating out wasn't a problem, I would have been pretty cheesed of if it was expensive.... Hotel staff were amazing couldn't do enough for us. Well as for Annie who the .... is Annie :-( Didn't seem to have time for people who hadn't booked any excursions with her really disappointing....

Room Tip: hotel was excellent the large pool was defo the livelier one, we loved it cant seem to take off the...
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  • Stayed: June 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
1  Thank debbie o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

just got back from 2 weeks holiday staying here, hotel lovely clean foods good staff great animation team fantastic really got people joining in foods good as well pool area good would definitely stop here again

2  Thank angela k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

My first impression of the hotel was that it was a bit old fashioned, not sure what all the paintings were about but it was very clean and welcoming. Reception staff were friendly and spoke good English. DO NOT get a safety deposit box unless you want to go to reception every time you want to get something out. We bought this 50 lev for a week expecting to have a safe in our room but had to ask reception every time for our stuff.

FOOD- good but same thing every day. It's basically a carb fest to try and fill you up as much as possible. Pizza, pasta, bread, soup, chips, potatoes, lasagne, etc. We ended up going out for food one night as we were bored of eating the same thing. Breakfast was beautiful and definitely my favourite meal of the day. The snack bar was handy when you were feeling peckish and the restaurant was closed, they served toasties, hot dogs and pizza. The only complaint I have about that is the amount of flies hovering around the food, especially because the pizza wasnt even covered which put me off and made me feel sick when I saw other people eating it.

DRINKS- all I drank from about 11am were cocktails and shots. Theres a wide range to choose from including, sex on the beach, blue lagoon, vodka, tequila, rum, whiskey. If you can think of it it's probably there. Also a wide range of soft drinks including pop and juice.

SERVICE- the staff are friendly, some may seem a bit grumpy but I would be too if I worked their hours. I've noticed that if you smile a lot to them and be friendly they return it back. The animation team were fab, massive smiles on their faces, they get you involved in all sorts of things and set the atmosphere. Although the entertainment in the evening was quite poor. The cleaning standards were not as good as other places I have been. Our rep Annie was completely useless and didn't see speak to us throughout the holiday, she seemed more interested in helping people who only wanted to buy things from her.

LOCATION- the hotel was 15 minutes away from the strip, plenty of bars, restuarants and supermarkets on the way. If you would like to go to Nessebar, it's only 1 lev on the bus to go anywhere and the bus stop is 5 minutes away from the hotel. The beach is also about a 10 minute walk. Only thing I'd say about the location is that I didn't feel safe going out of the hotel at night like you would if you were going to somewhere like Gran Canaria.


Overall good stay.

Room Tip: B block is the easiest to get to places throughout the hotel.
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  • Stayed: June 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
4  Thank rebecca b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Laguna Park Hotel

Address: Sunny Beach, Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Sunny Beach
#10 Luxury Hotel in Sunny Beach
#20 Family Hotel in Sunny Beach
Price Range: £52 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Laguna Park Hotel 4*
Number of rooms: 365
Official Description (provided by the hotel):
Dear valued guests We are happy to announce that after the new hotel Aqua park, functioning from season 2016, now, for season 2017 we'll surprise our guests with finishing the renovations of all the rooms in C block and some partial renovations in the lobby areas. This is a process of renovation, which we have started 4 years before, and each year we have been renovating different parts of our big hotel. We are doing our best to welcome our future guest in a new environment, which we all hope will be highly appreciated by you. For Summer season 2017 we are working on new surprise to our valuable guests - enlargement, renovation and redecoration of our restaurant area. You'll find it more spacious, more convenient, and offering more delicious and tasteful food and drinks to you. We are sure that we'll continue to surprise you with lots of positive changes in order to provide you with an exceptional holiday experience in our hotel! Our team is already looking forward welcoming you in Laguna Park here in beautiful Sunny Beach. Warm regards Your Laguna Park Team Laguna Park hotel is centrally located in Sunny beach resort, close to the beach and within easy reach of all the resort amenities. This well-maintained and spacious hotel offers modern and comfortable rooms, a relaxed and friendly atmosphere and a selection of on-site amenities and facilities. The hotel offers a friendly, relaxing atmosphere and a newly built Aqua park with entertainments for adults and children. By the pools we offer refreshing drinks at the two pool bars. Our guests have at their disposal a main restaurant, a new snack barand thematic restaurant, and a lobby bar. The Laguna Park is a popular choice for families and couples looking for good quality accommodation right in the heart of this lively resort. A rich animation program is performed by a very enthusiastic team of animators. There are a great variety of shopping and entertainment facilities nearby. ... more   less 
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Also Known As:
Hotel Laguna Park
Laguna Park Sunny Beach
Laguna Park Hotel Bulgaria/Sunny Beach

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