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“nice hotel”
Review of Laguna Park Hotel

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Laguna Park Hotel
Ranked #12 of 222 Hotels in Sunny Beach
Certificate of Excellence
Reviewed 17 August 2014

or stay at the laguna park was from the 04/08/14 to 16/08/2014 and over the two weeks we were a party of 29. all inclusive the kids loved it from getting up of a morning to going to bed of a night. Are room was on the seventh floor in block c over looking the pool at front of the hotel which to me was the best not a lot of kids running up and down all the time. The room it`s self was nice and clean with clean towels each day but the water was intermittent during peak times usually 6-7pm. The pool area you have to take care if going the loo has the floor has the day goes on can be a pool it`s self and it dose get a bit smelly. Has for the food always something to make a meal of the soup is good and tasty and desserts and ice cream and the snack bar with hot dogs and pizza.Wi fi that is poor in the two weeks could not get on line once but i put it down to the kids with there I pads and mobiles NIGHT TIME MAKE SURE YOU PUT MOZZY CREAM ON OR THE MOZZY WILL MAKE A MEAL OF YOU.

Room Tip: Ask for a room at the front if you can
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  • Stayed: August 2014, travelled with family
    • Value
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1  Thank gordon3520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 August 2014

This is our 6th time in Bulgaria. Just arrived back from the Laguna Park park. In all a pretty average hotel not worthy of the 4 stars it claims to have We arrived on a night flight at 1:am no food or drink available even though we we were fully inclusive, had to go out and find a pizza and a drink after a long day. Hotel clean, rooms cleaned and towels changed every day, cleaner were brilliant worked non stop. Good free WiFi access, easy access to the all the main bars.

Most of the staff were pleasant and welcoming. Lobby bar kept posting a notice no beer and as the only other source of the liquid nectar was the pool bar where there was very long ques Children where give a free reign so this hotel is not for the middle aged single/couples. During Aug not enough seats and tables for people to site and enjoy a drink in the evening. Entertainment poor. Food well ls another story you wont go hungry but no verity. if you like a fried breakfast all I can say if you want burnt offerings then you are ok. Eal for the main serving just looked it put us off. Eal and Mackerel Steaks with the bones still still sticking out raised a number of un complimentary comments. Plenty of pork, chicken and beef. Soup was lovely, fruit lack of variety, ice cream at dinner if you wanted to wait in a 10 min que you would eventually get a serving.

Feed back. This hotel needs to bring its self up to scratch furnishings are outdated and worn, lobby and bar pool seating need's a good overall. Have given a review that has its pro's and cons, this hotel has the ability to be the best. If it does we will be back if it doesn't then we wont.

One other point Beaches are clean but the sea was filthy would not classify this resort a a blue flag resort.

Room Tip: This hotel is in a central location and although noisy at night once your doors are closed and air c...
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Christopher J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

just back after spending 2 wks at the Lugana Park..lovely hotel rooms great reception staff very hepful maids not so friendly though..aslong as u dont want a bed at the pool and go to the beach every day as i done u will love this place..the pool is like paddys market and sunbeds r kept from the day before and i cant blame the forgeniers on it this time most off them were british.dinning room not big enuff for the amount of ppl staying here and there is a stupid wee ice cream fridge between every one and the que's r awful..if u dont keep ur room on when leaving there is 2 showers which the hotel staff walk though none stop...this was a disgrace no privicty at all..apart from these simply stupid complaints which could be improved with out a problem i had a great holiday and will diffently be back in sunny beach but mybe try a different hotel

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank rolo1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

We just got back from the laguna park it's was clean staff very nice there's free wifi in the bar which was good for keeping in touch with home the only thing which was a big let down was the food they didn't cater much for the English they were all for the Germans and there was quite a few of them in this hotel all we had was chips chips chips we was fed up of chips after three days so we went out to eat and some times the bar staff would serve the Germans before us English very rude

Room Tip: Don't stay in a block
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank superstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

Had an amazing time in this Hotel. Its all you need for a fantastic AI holiday for both kids and adults. Rooms are lovely and clean and Bulgaria has really lots to do for both kids and Adults. There's the amazing strip for the young ones. The reception staff were fantastic with us and i don't agree with the last two comments because Flo was great with us and got us anything we wanted in the hotel and helped us with the kids. Flo is always very approachable when ever you need her to help or have a problem. Also if you don't like people being loud or you have a hangover the hotel has a quiet pool were you can go and get away from the busy part of the hotel so it accommadate's everyone. I loved the animation Team specially Kris as he was great with my boy and took him under his wing as we say lol. If you go on holiday to enjoy yourself and relax as a family this is the hotel to be in and lots to do for the kids. Thanx to Animation Team and all the Hotel staff for a great Holiday and we will be back next year as me and my family had a great time here. Roll on Summer 2015!!!

Room Tip: Try get B block or D block for the quieter side of the hotel.
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  • Stayed: July 2014, travelled with family
    • Value
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2  Thank Alec B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014 via mobile

I also arrived 28th July! After reading the reviews I was a little nervous tried to cancel etc but would of lost all our money! Glad we went bulgaria is fab lots too do for kids! Hotel was nice kids team made our holiday they worked long hours an made you laugh all the time!! That flo that everyone mentions she just has her favs people the ones that return every year the loud mouth Brits! There all in there little clicks an so loud an act like they own the hotel! Makes me laugh! People mentioned they had stuff taken etc I never had a problem with any locals were as the Brits tried to pinch a few things from my bag when I was playing pool with little girl, these Brits being the click! I caught them an they ran off laughing one of them tried to nick my daughters juice, wen in an all inclusive hotel! That flo gets paid for sitting with her click all day, all of there kids were so naughty bulling kids , kicked my 5 year old daughter in stomach an kept taking her sun hat off her, pushing her head under water, I had to go in pool with her all the time after this? Food was wat u expect from all inclusive, your not going the ritz do don't expect steak etc an you will be fine, always found something we eat out 3 times tho as were there two weeks an fancied a change but it's so cheap there's a steak house next door called madrins we got told by a lot best steak ever me n hubby had this an they were massive an beautiful an 23 lev which is like £10 to us it was massive an cooked beautiful best steak ever returned there on last night! Cleaners r happy n smile most of time. Bar staff were ok just served who they wanted not who was next! As I said kids team made our holiday they were fantastic my daughters very shy an wouldn't go kids club but they still come every day to c if she wanted to join in other things an to see if she was enjoying her stay which I thought was lovely! Would I return yes it's great spot etc but I would just hope that the click wasn't there! I do hope on your stay there not! Enjoy!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Samantha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

Arrived 28th July for 2 weeks, late arrival shown to our room (623) No problems!

On waking discovered its Sun bed war, so set alarm to get your beds!

Food is fine although the restaurant is badly designed not enough space or serving area for the amount of guests so food is cold by the time you get around. As with all AI places food is repetitive and eating out is so cheap ( would recommend Mandarin and HC Andersons).

My kids loved the snack bar but this could do with a bit more staff and could be kept a little tidier.

The rooms are kept very clean and the maids are constantly working to keep pool areas clean.

Although we go on holiday to relax animation team were very busy organising day time activities, the entertainment on an evening for 1 hour was pretty dire other than the MAGIC MAN he was fab!

My kids 10 and 7 decided to try the kids club on last 2 days and loved it!

Queues at bars but lovely friendly people.

Free Wifi is free for a reason - its rubbish lol

Flo the guest relations lady was very friendly although did seem to have her favourites. I was tired one day due to the fact that a rather large LOUD english group who allowed there kids to run riot (trying to bully other children) and at 2am thought they would throw each other in the pool (at least 6 of them) and leave there clothes in pool till the next morning, after I mentioned this to Flo who appeared to be friends with them, she told me that's what pools are for and didnt really speak to us after that.
2 days later a boy got pushed in pool at 11 pm and he was fined 50 levs, Im sure the said family were not charged!!

However you can not blame a hotel for its clientèle, would I return Yes just hopefully not the same 2 weeks as the other group/family!!

All in all a great location, clean comfy bedrooms, helpful staff, food average for AI just work out what time is quiet!

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank 4xFamilyEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Laguna Park Hotel

Address: Sunny beach, Sunny Beach 8240, Bulgaria
Region: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Sunny Beach
#9 Luxury Hotel in Sunny Beach
#16 Family Hotel in Sunny Beach
Price Range: £82 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Laguna Park Hotel 4*
Number of rooms: 365
Official Description (provided by the hotel):
Dear valued guests We are happy to announce that after the new hotel Aqua park, functioning from season 2016, now, for season 2017 we'll surprise our guests with finishing the renovations of all the rooms in C block and some partial renovations in the lobby areas. This is a process of renovation, which we have started 4 years before, and each year we have been renovating different parts of our big hotel. We are doing our best to welcome our future guest in a new environment, which we all hope will be highly appreciated by you. For Summer season 2017 we are working on new surprise to our valuable guests - enlargement, renovation and redecoration of our restaurant area. You'll find it more spacious, more convenient, and offering more delicious and tasteful food and drinks to you. We are sure that we'll continue to surprise you with lots of positive changes in order to provide you with an exceptional holiday experience in our hotel! Our team is already looking forward welcoming you in Laguna Park here in beautiful Sunny Beach. Warm regards Your Laguna Park Team Laguna Park hotel is centrally located in Sunny beach resort, close to the beach and within easy reach of all the resort amenities. This well-maintained and spacious hotel offers modern and comfortable rooms, a relaxed and friendly atmosphere and a selection of on-site amenities and facilities. The hotel offers a friendly, relaxing atmosphere and a newly built Aqua park with entertainments for adults and children. By the pools we offer refreshing drinks at the two pool bars. Our guests have at their disposal a main restaurant, a new snack barand thematic restaurant, and a lobby bar. The Laguna Park is a popular choice for families and couples looking for good quality accommodation right in the heart of this lively resort. A rich animation program is performed by a very enthusiastic team of animators. There are a great variety of shopping and entertainment facilities nearby. ... more   less 
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Also Known As:
Hotel Laguna Park
Laguna Park Sunny Beach
Laguna Park Hotel Bulgaria/Sunny Beach

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