Believe all that you read about this hotel. It's food at breakfast is awful, the staff at reception just cannot be bothered and the pool was like something out of a horror film. Green slime growing around, paving slabs broken and just left. We were there a week and didn't see any one bother to tidy up around the pool area at all. People did sit out on the sun loungers because it was still quite hot but no-one dared enter the pool. The sliding doors as you enter the hotel didn't work so you had to manually open them each time. The bar in the lobby had no beer two nights running and it was only after I made the 'manager' sit down one morning and read the reviews on Trip Advisor that he said he would try and do something. I totally blame Thomas Cook who we booked with for not checking the standards at this hotel and I have duly written to complain to them. If they continue to send guests out to this hotel with the state it is in then of course they are not going to spend any money maintaining or improving it. This is the sort of hotel that if you had booked it direct over the Internet you would only have yourself to blame but when you have booked through a Agent who repeatedly told me not to take any notice of the reviews I had read on the Internet because they would not use this hotel if it was below standard. I am waiting their reply which I understand takes up to a month. Go to Bulgaria, even go to Golden Sands, there are some nice places there but just do not go to Dana Palace.
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- Also Known As:
- Dana Palace Hotel
- Dana Palace Golden Sands
- Hotel Dana Palace Bulgaria/Golden Sands