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“Surprise!!...” 5 of 5 bubbles
Review of INTERNATIONAL Hotel Casino & Tower Suites

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INTERNATIONAL Hotel Casino & Tower Suites
Ranked #3 of 110 Hotels in Golden Sands
Certificate of Excellence
israel
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Surprise!!...”
5 of 5 bubbles Reviewed 24 September 2013

No way I would travel anywhere without making a TripAdviser research in advance.
Our friends surprise us with this trip a day before the flight and gave us no choice..
A year ago we have been hosted in Bourgas Sunny Beach on one of their best hotels and didn't like the “hotel-casino” concept at all.
I think that gamblers doesn’t really care about service, food quality ets. as long as the hotel - casino provides them with all the comfort on the roulette tables surrounding..
The International hotel is one of the best hotels we have been hosted lately.
We arrived there with a group, it took no more than 30 minutes for the hotel stuff to finish all reception procedures with minimum bureaucracy.
Naturally I was disappointed to o get a park view room rather than sea view, but after discovering the amazing view of deep green forest from the 11th flour balcony through the transparent banister, I knew it was the perfect choice.
The room is very large and spacious, beds are big, soft and comfortable, enough electric outlets, something you don't find in hotels lately. State of the art technology are all over the place, even a door card operates the elevators.
Food is self service. I don't find it the same level of quality the hotel is proud of.
I would rather have less number of choices with better taste and quality.
Disturbing item was the loud and annoying background music which was all over the public areas, kind of music expected to be found in discotheques or teenager rooms .
There is no point getting into more details since it is already written on previous reviews.
Just few words on behalf of most value asset of this hotel: the PERSONAL.
Bulgarians are well known as happy, modest and diligent smiling people.
Therefore the service was beyond standard, swift and always with a smile.
Starting with Ken, the bell boy, who helped us on arrival,and to be over with Mr. Amr Draz who carries the title of Hotel Operation and Quality Manager. He is all over the place, stand there as a rock, watching everything like an hawk...
Since western Europe hotels price with same standards are much higher
I added the International hotel into my list of favorites.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank yossireich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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303 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
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modi'in, israel
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 September 2013

the hotel is beautiful, very clean, the food is tasty!
the hotel is at the heart of the promenade, which is also nice and beautiful!
for the gamblers, the casino is big and beautiful, the atmosphere is great, and the staff is great.

Room Tip: the old building has also great rooms and view!
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank moshiko i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Russia
Level Contributor
189 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 421 helpful votes
3 of 5 bubbles Reviewed 24 September 2013

This hotel supposed to be the best hotel at black sea coastline in Bulgaria. It is really is, because there are no good hotels in the sea cost of Bulgaria -- in the kingdom of the blind the one eyed is a king.

I start my communication with the hotel after I booked and prepaid online the room. I e-mailed them in order to book a transfer from Varna airport. I never received from them any reply until the day before arrival asking me if I still need the transfer. That seemed to me as a lack of customer service. Anyhow I came to the hotel using the taxi at the airport. Taxi drivers in Varna are extreme fraudsters! Most of them even have a counterfeit “fixed rates list” with prices being stated in EUR instead of local currency BGN (1 EUR = 2 BGN). Mine driver asked me to pay 40 EUR for the ride, however I paid only 40 BGN since I was aware about the regular prices.
Lobby area looked stylish with lots of wooden panels and stone. However it wasn’t welcoming. Superior sea view room at the Tower Suites had balcony and was spacious. Bathroom was small and messy with a shower only: while having a shower you got water everywhere (floor, walls, towels, bathrobes). Moreover there was no hand shower and the ceiling showerhead was broken. I had to call maintenance to fix that.

Bedding was disastrous. The bed sheet was of the wrong size and didn’t cover the mattress on the sides. For the double room they provided a blanket of the size smaller than the mattress! I had to ask for additional blanket since it was impossible to sleep for 2 people under such a small blanket. The linen quality was far from 5 star hotel quality! The cleanness of the room was also far from 5 star standard. I am not the person to look under the bed in search of the dirt, but I moved the small bedside table to put notebook on it. And I found 1 hair slide, 2 hairpins, chips wrapping behind it. Disgusting!

A night in the room was horrifying because of the really loud music from the bars and cheap eateries downstairs. Although the room was at the 10th floor and I slept with earplugs I felt the music through vibrations of the building. I believe the mountain view room would be a better option for light sleepers.

Wi-Fi worked well, but every time you block your phone you have to enter the login/password again in order to get Internet. Disturbing! Breakfast the next day was terrifying! There were monstrous buffet with lots and lots of choices. But these dishes were not healthy and bland. Especially I was frightened by already baked croissants that were baked again in the tray with fat. One more disastrous dish was baked flat sausages (see the photo attached to this review). The healthy option could be a Bulgarian sheep cheese, tomatoes and bell peppers. All of these were very good. No coffee maker – you have to ask a waiter for coffee, and wait quite a lot since the breakfast room so huge and that is not easy to serve every guest.

What I liked the most was SPA area and treatments. Hammam was very effective, indoor pool was more than nice, SPA day for him treatment program was a healthy retreat for me. However after the treatments they asked what I want for a drink. I asked for black tea and they brought coca-cola with ice. Again and again the lack of staff professionalism and commitment.
Another good point was an outdoor pool with a nice bar with reasonable priced menu. The pool had infinity edge and looked good if you lie down at the sun bed. If you stand up you see the roof of building that block the sea view. Plastic palms were a bit embarrassing for me to see at 5 star hotel.

In general I do not advise individual travellers to come to Golden Sands. Nothing to see overcrowded place with doubtful beach pleasures such as cheap looking (but not cheap) bars and stalls. So much better beach is in Varna: it is packed with trendy bars, less people, and better beach. And better hotels and restaurants.

Room Tip: Beware of loud music from creepy bars downstairs, even at 10th floor you hear vibrations. Back view...
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  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank Usenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 22 September 2013

This hotel has excellent facilities but its service are really poor and you do not really feel convenience and there is no really entrainment except the Casino which is not my "favorite" hobby that's if go by yourself you shortly will be boring there. The hotel lack a space which people can friendly with and to get contact with. I mean that the atmosphere in this hotel is dark and there is always guards that watching who get inside the hotel.
First,when I went out from the bus with a group to Check-In I went to the reception and there I received an unpleasant welcome. Most of the people from the group disappeared except few that were waiting nearby the reception. I was helpless without knowing what to do and I was waiting long minutes, hungry and tired (because Bulgarian Air flight was delayed) until someone from the group that told me that they booked separately from the group and the other from the group went to the second floor. In the second floor was sitting one from the reception who didn't really care that I'm very hungry and the dinner time almost finished. He asked to fill a paper with my details and after he released me to eat dinner I found that I left there some of my documents because I was already dizzy.
During the meal time I found not once that the waiters there do not care if you need something such as coffee or something else to drink and I needed to stand up from my chair and ask them to serve me and to suggest me a drink, napkins or salt and pepper...
And when they were doing so they didn't do that with politeness and smile.
Be aware that if you want to invite a guest to the hotel you will be charged 30 leva. It is the other way of the hotel to pump from you money except the Casino.
Concerning the check out, I was 5 minutes late for the transportation to the airport which I already pay for. I was late because I was vomit in in the WC in my room after I drunk the night before. Although it might be the responsibility of the head of my group to look for me it is also I think the duty of the reception to call to my room to find out if I'm there. The bus left and I needed to pay additional 45 leva for a taxi and this was after bargaining with the driver. I think the hotel care for the Varna's taxi drivers livelihood more it cares for its guest.
In summary, the hotel has good facilities but you will need to find some of them by yourself. It is better you will ask the reception first what the hotel can afford you except the casino.
The hotel is very reachable to the main outdoors activities ,the beach, to supermarkets which are really cheap and I recommend on them warmly.
If you have no better choice you can book this hotel otherwise you can skip it to another one.

  • Stayed September 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank idole2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 September 2013

an outstaning hotel, and one which I cant praise highly enough. all staff members are extremely well trained, helpful and polite,the rooms are of a very high standard with every luxury provided.All in all the best hotel in golden sands

Room Tip: we stayed in one of the superior park rooms and we really were impressed
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank lalWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rishon Lezion, Israel
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 11 September 2013

We returned yesterday from Varna. We ordered half-board at the International Hotel. We got a wonderful large room. Rich and varied meals. Very good service. Bed changed every day. You can eat at the casino pay 2 Euros and into the main dining room. The pool stunning beauty with the Black Sea view. I warmly recommend this hotel to take with both hands. Disclosure - We had soundproofed room but I heard from others who had a room that was not sealed and there also heard the music outside. So just ask what you need really and what bothers you
I have spent 7 nights there and will return.

Room Tip: ask a room in the new building
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank lori p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nahariya, Israel
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

The hotel is meticulously planned for maximum comfort. We stayed in the Tower Suites overlooking a park so we weren't disturbed by the noise of the celebrations on the beach front. The room was large and so was the bathroom. We also had a balcony. Excellent meals with large variety of choices for every taste. The staff of the hotel and in the casino was friendly, helpful and kind. Requests were answered immediately. Being elderly, we didn't spend hours on the beach or at the lovely pool. We went on day trips to various places which we found very interesting. The city of Varna and the whole area have a fascinating history. Opposite the hotel is the promenade - just cross the road and you're in the middle of all the excitement.

Room Tip: Tower Suites were lovely. Our criticism was that there was no way of preventing the floor getting we...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ros97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about INTERNATIONAL Hotel Casino & Tower Suites

Property: INTERNATIONAL Hotel Casino & Tower Suites
Address: | Golden Sands Resort, Front Beach Alley, Golden Sands 9007, Bulgaria (Formerly Grand Hotel & Casino International)
Region: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Golden Sands
#3 Luxury Hotel in Golden Sands
#3 On the Beach Hotel in Golden Sands
#3 Spa Hotel in Golden Sands
#4 Family Hotel in Golden Sands
Price Range (Based on Average Rates): £
Hotel Class:5 star — INTERNATIONAL Hotel Casino & Tower Suites 5*
Number of rooms: 320
Official Description (provided by the hotel):
The impressive 5-star INTERNATIONAL Hotel Casino & Tower Suites is located on the front beach line of Golden Sands Resort, only meters from the beach and just half an hour from Varna Airport, the city center and shopping malls. This is the perfect choice for the leisure and business traveler, looking for high-class experience, non-stop entertainment and fine dining. Located in the middle of everything in Golden Sands, the hotel boosts 325 large, elegant rooms with unrestricted sea and park views; the I-SPA Center; 24-hrs live game casino with daily poker cash game; Free indoor parking for 300 vehicles; Skyfall Infinity Pool Bar & Food; Modern conference center with 10 meeting rooms and amphitheater hall; Ballroom for 600 pax in theater; Shopping center. ... more   less 
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Also Known As:
Grand Hotel And Casino International
International Hotel Golden Sands
INTERNATIONAL Hotel Casino & Tower Suites Bulgaria/Golden Sands

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