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“Disappointed with the Izgrev!” 3 of 5 bubbles
Review of SENTIDO Golden Star Family

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SENTIDO Golden Star Family
Ranked #21 of 110 Hotels in Golden Sands
Bath, England
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Disappointed with the Izgrev!”
3 of 5 bubbles Reviewed 16 August 2006

We were ultimately disappointed with the Izgrev, but we didn't have kids, and went at the beginning of June - it must have made a lot of difference.

The weather was much cooler, less sunny - didn't even get a hint of colour and some of the evenings were quite cold.

I'd take into account the views of the July 06 reviewer, but I'd also add the following main points.

Totally inadequate provision of sunbeds at the hotel. It was like going back in time 30 years, the few sunbeds were taken by German tourists at the crack of dawn who ignored "do not reserve sunbeds with towels" signs (this was never enforced). Same faces in the same beds everyday. We managed to get poolside beds on one day only. There are plenty of parasols on the beach - far too many in fact - but adding the cost of beds, mattresses and parasols the cost is £8 ish per day per couple. If I'd paid the full whack for this holiday - £450 for a week - I'd certainly not be prepared to stump up this extra for what should be included!

One trick you could try is to wait for one the upper sundecks to open at 10am, there were usually beds available there if you were quick, and a bar open all day for drinks. Also got a great view along the sea front and out to sea from here - see picture.

The activity team work very hard to provide a range of activities but don't seem to get the message if you just want to chill out and laze in the sun or read, they tried almost too hard and it reminded me of camp staff in Hi-De-Hi!

Oh yes, and although the rooms were indeed spacious and air conditioned, I have to say the mattresses were the worst of any hotel I have ever stayed in anywhere in the world. A bag of potatoes would have given me a more comfortable night's sleep. Not that it helped that a family of a dozen feral children were running up and down the corridors at all hours banging on all the doors and laughing hysterically - not what I want or expect in a 4 star hotel.

Make sure you take plenty of holiday money. I've never had to do this before whether in the Americas, Caribbean or Europe. The only place you can use credit or debit cards is the few cash machines on the promenade. I got caught a little short of cash in the beach bar, the tab wouldn't go on the room so I had a 1 hour round trip up the road to get cash out (from a working machine) to pay for my lunch! The Izgrev is a 4 star chain hotel and you cannot settle your bill or tab by credit card or debit card - cash only. BE WARNED! Lots of people were getting caught out by this. Reception staff referred you to the Bureau de Change in the hotel which displayed all the card logos, but having tried 5 cards between us (and the guy behind us tried 4 cards) none of them were accepted by the machine. In any case the commission for getting currency by credit card is 9% so even if you could pay you should avoid if possible. Best to use a debit card in a cash machine - which all seem to be at the opposite end of the resort.

I was disappointed by Golden Sands itself - it was like a dreadful Med holiday from the 1980s. Lots of bars and restaurants hassling you to go inside when all you wanted was a quiet walk up the main "strip" by the beach. Within 10 minutes of arriving on our first night we were accosted by a couple of prostitutes plying their business (who had short memories and tried again when we turned round and went back!) If it wasn't that, there were girls leafleting for the local strip bar. Why assume that that's what two blokes want when they go on holiday? And the food and drink wasn't particularly cheap either!

If you're a non-smoker you should think twice too, everywhere people are smoking and puffing away, you can't eat or drink without smelling stale smoke, and you get in from a night out in any venue and your clothes stinks - not nice.

On the plus side, the surf is steady on the beach as it's not really tidal, so if you can see it from your hotel past all the parasols it's a great view and the sound of the surf makes a sea view room worth paying extra for. Walking up the beach in the surf was a highlight of the holiday but watch for the odd beached jellyfish. And the local brandy is to die for - I'd recommend grabbing a bottle from one of the supermarkets as they don't sell it at the airport and it's very reasonable.

And a couple of brownie points for the Izgrev bar staff - nearly all were attentive and friendly, and would give most British bar staff a run for their money. I'd recommend trying a night in the hotel's basement nightclub and working your way down the cocktail list! Also, the rooms were cleaned daily to a superb standard that I couldn't fault. Left a generous tip for the maids when we left!

  • Liked — Excellent bar staff
  • Disliked — Dreadful mattresses
  • Tips/Secrets — Remember to take lots of local currency, nobody takes cards
  • Stayed June 2006, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
9 Thank Amatrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 reviews from our community

Traveller rating
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    5
    1
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4
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
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  • Dutch first
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English first
England
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 7 August 2006

This is the 2nd time we've stayed in Bulgaria and would recommend this hotel to anyone.

The rooms are very spacious, clean and safe. We had an interconnecting room, so the kids had their own room, which we accessed via our room to check on the kids.. brilliant!.

The mini bar in your room are very reasonably priced and the maids refill and keep a check on what you've have had throughout your stay.

On the first few days we didnt bother with getting involved with the poolside games during the day or watch the evening shows. However, we did get involved after this and had loads of fun.. wished we done it sooner.

All the entertainment team are brilliant with everyone and really make you feel welcome. The shows are fantastic and would say there is nothing else like this in Golden Sands.

The food in the hotel is very good, which varies everyday. My children are 15,11,10 and tried everything and enjoyed the food. the best thing about the food is that chips are not served everyday, and the choice from salads, carvery(meat, duck, chicken, fish), pototoes in herbs(recommend)stews, soups, loads mores. As for the sweets, these always went down well. No funny tummys at all.

After reading reviews regarding the pools sizes. I can tell you that as long as your up around 9am you should always get a sun bed around the Obzor pool (this was better than the isgrev pool.. this was small), the Obzor pool is fairly empty throughout the day of swimmers, the kids had greatfun.. no lilos allowed in.

The beach at this part of the resort is greatand not as crowded at the othr end. There are always beds available at a cost of 6levs each for a bed and parasol. the private bar serves snacks on the beach (cheap too)(man in a hat). be aware that there is jelly fish in the sea but only a few. we stayed on the beach loads and no one had any problems.
large beer is 2.50(80p) levs and cocktails are 6levs(around £2). However, there is a bar passed the fishermans village, if you go up the path through the boat yard, there is a bar on the beach, which a large beer is 1.50 lev(50p) cheap as chips.

I would go back to golden sands again next year. s the weather is hot during the day and cool at night. great for everyone for sleeping

love Golden sands(harbour side), the beach the weather, loads of places to go to eat and drink.

I would recommend this for family's. if you want more to do you can get the mini train to the opposite end of the resort but be careful there are only 2 trains which go the whole of the way down(orange and purple and blue and red), two others (blue and white ones) only go half way for the same price. The trains cost 2levs each person and always try to catch them from the fishermans village, as it gets full.

  • Stayed July 2006, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
14 Thank Goassr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SENTIDO Golden Star Family

Property: SENTIDO Golden Star Family
Address: Golden Sands, Golden Sands 9007, Bulgaria
Region: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Golden Sands
#15 Spa Hotel in Golden Sands
#16 Luxury Hotel in Golden Sands
Price Range (Based on Average Rates): ££
Hotel Class:4 star — SENTIDO Golden Star Family 4*
Number of rooms: 252
Official Description (provided by the hotel):
SENTIDO Golden Star Family / Izgrev / hotel is a part of SENTIDO GOLDEN STAR /Obzor Beach & Izgrev/ hotel complex situated very close to the sea shore, within the Golden sands resort, 18 km from the city of Varna and 28 km from Varna airport. The hotel is a 7-floor modern building. It offers a highly professional staff and outstanding accommodations on All inclusive basis. Part of the rooms are completely renovated in 2013. All guests are welcome from May till the end of October in 192 cozy single, double and family rooms with sea and park view. The number of double rooms includes family rooms with connecting door. All rooms have balconies. The hotel offers 9 luxury apartments. There are a large foyer and a lobby-bar in the hotel ground floor, decorated in pastel colors. ... more   less 
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Also Known As:
SENTIDO Golden Star Family Bulgaria/Golden Sands

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