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“Great Easter Holiday”
Review of Hotel Kristal

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Hotel Kristal
Ranked #16 of 111 Hotels in Golden Sands
Reviewed 21 April 2012

My friends and I spent our Easter holiday at Hotel Kristal in Golden Sands and I must say it was by far the best hotel we've ever stayed in. The hotel is a little far from the beach, but you can get there in approximately 10 minutes walking. Anyway, we didn't care so much since it was not summer. The rooms are clean and spacious; our rooms were located on the 2nd floor and the balcony was huge (it gets smaller on superior floors, because of the architecture) - just to make a picture of its size: we spent one evening all 8 of us in one balcony, in 8 big chairs and around 2 tables! The food was varied and tasty - chicken, fish, beef, pork, lamb, fruit, vegetables and lots of sweets. The only problem was the uneducated Romanian crowd (sorry, but I really have to mention this) - although we were indicated different hours for lunch and dinner in order to avoid queues, people came whenever they wanted and refused to leave the lunch hall even though they were only drinking some coffee (thing which, of course, could have been done better in the lobby bar section), while others were wandering with the plates in their hands in search of a seat. Anyway, the staff was great, they really tried to do everything right, the waiters were nice, the receptionists as well, even the cleaning ladies knew how to smile at us. They cleaned the rooms every day and sometimes we felt so embarrassed that we just put the "do not disturb" sign on our door to make their working day easier and shorter. The indoor pool was not very large, but enough for all of us to have a great time - the lifeguard, Iulian, was very strict with the rules: you had to take a shower before diving into the pool, no drinks, no jumping, no splashing, liked it! All in all, it was a great holiday and I am not only speaking on my behalf: all 8 of us were more than satisfied and we'll definitely choose Kristal Hotel again!

Room Tip: Rooms with a view to the parking lot are quieter and shadowy for the summer, the second floor is a g...
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  • Stayed: April 2012, travelled with friends
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2  Thank Ioana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 - 53 of 202 reviews

Reviewed 28 July 2011

good hotel, but far away from the sea.450 m is more than that, because the road is not straight to the beach.the food was very good, at the pool it was always full of people.the rooms are cleaned every day, and the employers of the hotel are very kind.the parking place costed us 35 lv for 7 nights.on the beach the costs of the chaise-longues and umbrella are not included.
the sleep was ok, but there were some german people-our neighbours- who always were drunk and made a lot of noise at night.

  • Stayed: July 2011, travelled with family
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5  Thank bibitii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2011

I stayed here with my husband, two children and my mum. The hotel is absolutely lovely. It is very very clean. The rooms are lovely and spacious - read some other reviews and wonder if they have stayed in a differnet hotel??? We had two 3/4 beds and a pull out bed for the little one. There was still plenty of room in the room and lots of storage space.

All I would say on the downside was that the resort is very German orientated. I think we met about 5 other Brits whilst there so you definitely feel in the minority. Everybody in the hotel was German so the food did tend to cater towards the Germans. Don't get me wrong there is always something to eat but whether it is something you would choose is another matter! We did end up eating out a few times but Bulgaria is so cheap it doesn't really matter. 5 of us ate out with drinks and a steak each as well as garlic bread to share for all of us - it was amazing - we had about 10 cocktails between us as well as beer and pop for the kids and it was only about £80. Great!!

The only other problem was the hotel seemed to accept big groups of very young people. I am not joking when I say the groups were probably 30+. At one point it felt like we were in an 18-30's hotel. I complained to the manager and in fairness they did try their best, they put up posters asking them to keep the noise down etc and it was quiet in the rooms after 11.00 pm as they all went out drinking! It did make it difficult to get to the bar etc but the barmen were great and did serve the other people first most of the time and left the young ones to wait. Everywhere else I have stayed you are limited to between 1 and 4 drinks on all inclusive. They don't do this here which is good in one way but bad in another. When you have one young person in front of you but he orders 30 drinks for his friends it can get annoying!

My last criticism of Kristal Hotel is that you can have Cola on all inclusive but you can't have diet Cola ??? I still don't get this!? Also you can't have fruit juice which I think is bad.

Overall, I know it seems like i am moaning but I really enjoyed my stay here and would definitely stay again. The staff are absolutely fantastic and very acccommodating. They go out of their way to help you. They said the young people tend to go in June as they are celebrating their graduation so I think next time we may go at the beginning of July! If you are thinking of booking do it - it really is great!!

Room Tip: Book a high floor!!
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  • Stayed: June 2011, travelled with family
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8  Thank Michelle789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2011

Our room was very smelly and the balcony the size of a postage stamp. We had 2 small children and the room was very small and cramped. The evening entertainment was down by the pool so very dangerous for small kids, and you could not take your eye off them for one minute. The bar was 2 floors up, so impossible to get a drink on all inclusive, while entertainment on, and by the end kids so tired and want to go to bed, and you were not allowed to take drinks to room or they would fine you, so ended up buying beer and wine from local shop. Food not too bad. Pool was very cold, and not enough sunbeds. Had to put towel down by 7am to reserve any. Golden sands very run down compared to Sunny Beach. Do not book through Balkan holidays, as 2 weeks before our departure they cancelled our holiday, which we had booked 8 months earlier, saying they overbooked flights. Ended up costing £800 for same holiday and lot of stress to book last minute flights, taxi, hotel.

  • Stayed: August 2010, travelled with family
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6  Thank dscott9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2011

The hotel has good facilities, good food the manager of the hotel is always in touch with what is happening in the hotel.the pool is clean. the rooms are clean. the only minus point that we'll be maybe for some people is that the hotel is not close to the beach is the 3 rd line but as the hotel has the rest very good i assume that the distance can't be such a big problem.

  • Stayed: April 2010
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4  Thank Sunny-Travel-romania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2010

Booked for short break in golden sands. Hotel staff dealt with people in appropriate manner. Booked a room for three adults + one child, booked superior double - given a double room with two chair beds. Moved rooms only to be given the same one and told hotel full so would have to put up with it, chair bed very uncomfortable for adult but fine for child. Unable to get pool view room as requested as these seem to be only double rooms we were placed along the side of the hotel and had no view with tiny balacony that could only fit two chairs on. We had no view as a very large tree covered the third floor and beyond Hotel itself clean, pool very clean. Childrens daytime entertainment the same every day would get on your nerves a bit if there for two weeks. Food at hotel good but same type of food everyday. Pool bar fine and staff helpful. Last orders for hotel bar is 23.00 hours so bit of a mad rush to get served as some people ignore the que and dive straight to front. Quite a lot of steps to get to pool the lift does go down to the pool but very slow as on -2 level.

  • Stayed: August 2010, travelled with family
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4  Thank family044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2010

We stayed with all inclusive for 2 weeks at Hotel Kristal. 2 adults and 2 children (ages 10 and 12).

The staff was friendly in general. Was quite impossible to get a smile or a friendly comment out of one of the female receptionists.

The food was really bad. Too many boiled sauce dishes where the meat was with fat, skin, etc. And not much flavour to it. And one of us ended up with a stomach infection and had to get penecillin when we returned from vacation.

Cleaning of the rooms was horrible. Not once during our 2 weeks was the place vacuumed or the bathroom floor washed. We did get clean towels every once in a while though, and the bed was set daily.

It seems like the hotel has too many visitors to be able to accommodate the facilities. We often waited for a table to be free at the dining room, and the sun beds by the pool were all taken unless you got there really early in the morning (which we started to).

Once a week (at least at the all inclusive deal we were on) you could eat a dinner at the bistro. This food was really good and large portions. The waitor was exceptionally nice and friendly. Thumbs up for this!

The pool water had a funny smell to it and there were little black "dots" in it. We did see people test the water daily though, so we suppose that all was okay.

Due to the tiles everywhere, the place was very loud and noisy. Little kids made way too much noise, and it was not a pleasure to stay in the lobby at night, or in the dining room. It was possible to eat outside where there was a little less noise, but this was also where the smokers sat. So kinda a lose-lose situation.

During the day there was an animation team at the hotel, which was a good idea. But sometimes they turned up the music by the pool way too loud, so although you were seated next to one another, you had to shout in order to hear what the other person was saying :-/ I think that the people who participated in the activitites quite enjoyed them though.

In whole the hotel employees tried their best, but it all only ended up average and we would definately not choose this hotel again.

  • Stayed: July 2010, travelled with family
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2  Thank Dudess73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Kristal

Address: Golden Sands 9007, Bulgaria
Region: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#9 Best Value Hotel in Golden Sands
Price Range: £45 - £135 (Based on Average Rates for a Standard Room)
Number of rooms: 296
Official Description (provided by the hotel):
The Kristal is an all-inclusive hotel complex in a peaceful and quiet area of the Golden Sands resort, only 450 metres away from the beach. The Kristal offers beautifully decorated standard twin rooms, cosy family rooms and spacious superior double rooms. Spacious lobby, 24-hour reception, main restaurant, lobby bar, bistro, pool bar, indoor swimming pool, outdoor swimming pool with a child section, wellness centre, internet room, tennis court, billiard table, table tennis, children’s playground. For the summer season 2014 we have made a lot of changes and innovations. These will allow us to offer more varied services with higher quality and our guests will be able to relax more efficiently.• For your comfort we offer new Superior Family room with a modern and exquisite design and three regular beds.• We have built a new restaurant and a bar with spacious terrace - functional and elegant, with beautiful view to the garden and the pool.• The completely renovated Wellness Centre offers a wide range of services for relaxation: steam bath, hammam, massage, Jacuzzi, adventure shower, various relaxing and recreational programs, hairdresser’s, manicure and pedicure.• You will find a lot of changes in the pool area – a new pool bar, many places for sunbeds, surrounded by beautiful greenery.• Our youngest guests will enjoy the new children's playground with a variety of facilities and their favorite trampoline. • The teenagers and their parents can enjoy the services offered in our newly established Game lounge equipped with billiards and a wide variety of electronic games.• The fully modified hotel garden awaits you with new places for sport and recreation, fitness, table tennis, petang, tennis court and relaxation areas.• The new animation team will take care of your good mood in the newly built modern amphitheater stage. We will be happy to welcome you as our guests and we hope that you will spend a pleasant holiday in Hotel Kristal! Welcome! Hotel Kristal Management ... more   less 
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Also Known As:
Kristal Hotel Golden Sands
Kristal Golden Sands
Hotel Kristal Bulgaria/Golden Sands

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