My partner and myself stayed here last august and it was our first holiday abroad together. To say that we were disappointed is an understatement. Firstly, we checked in at gone 4am as it was a long commute from Burgas. The lady on reception could not understand what we were saying as she spoke poor English. We were tired as it was and she was asking us for a booklet from the travel agent. We were not given one. After half an hour of this, we finally got To our room and it was on the side of the hotel. We had paid for a seaview room. We also had a roof top where our balcony was and didn't feel safe enough to leave our door open at night. Considering that we had booked over a year in advance, we thought this was poor. We didn't go down to reception to complain as we have read that people were charged for changing rooms and simply because the staff's English was so poor. Consequently, we did not sleep most nights as people kept leaving the fire escape doors open on higher floors which banged in the wind. No-one seemed to check the fire escapes which is quite worrying. The food was average with not much choice or flavour, which gave us both dioreah and sickness as the chicken was not cooked properly. The staff were unfriendly and rude, saying "what" instead of pardon if they did not understand. The exception though was George on the bar in obzor and the concierge. She was very helpful when my partner was ill. The room and the hotel were exceptionally clean though, that was one positive. I have stayed here before about 7 years ago with my family when it was run by iberostar. It has not improved, it has gone downhill. I have given 2 stars as it was very clean and the bar facilities were excellent. Would not recommend. If we stay in golden sands again, it will be in a different hotel. Resort is excellent, just not the hotel.
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- Also Known As:
- Iberostar Obzor Beach - Izgrev Hotel Golden Sands
- Iberostar Golden Sands
- Iberostar Hotel Golden Sands
- Grifid Encanto Beach Bulgaria/Golden Sands