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Melia Grand Hermitage
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Reviews (1,277)
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All reviewslevel restaurantlevel roomsunshine cafeseparate restaurantsea viewlarge hotelindoor poolanimation teamgreat facilitiesmain restaurantall inclusive programrooms are bigkids clubper dayfamily vacationbuffet restaurantlunch and dinner
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515 - 520 of 1,277 reviews
Reviewed 14 June 2013 via mobile

I would like to thank all the staff at melia grand hermitage i found everyone to be friendly and very welcoming and i would recommend this hotel to all my friends in future.
And the animation team are very talented.
Wayne brighton

  • Stayed: June 2013
    • Value
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4  Thank quantumofsolace_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this reviewResponded 27 June 2013

Dear Mrs Brighton,
We are very happy to know that you thoroughly enjoyed your holiday. On behalf of the whole team in Melia Grand Hermitage, I would like to thank you for these nice words. We hope you will give us the opportunity to welcome you again in the future.
With best wishes,
Temenuga Hachikyan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2013 via mobile

My best vacation, all in one.... Would go there again and again.....:)
Thank YOU to Melia. I was there twice at the level ..... The rooms are very comfortable, the service is kind and fast, the food is very good, every day different menu..
At outdoor all is comfortable, pool, garden, restaurant, bar...:))))) Ahhhh THE SPA..:))
Really I like everything.....
Been in many places all over the world, but I am so happy I found very good place in my country.

Best regards,
Daniela Tonova

  • Stayed: May 2013
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4  Thank 65Dani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this reviewResponded 15 June 2013

Dear Guest,
We are happy to find out that you thoroughly enjoyed your stay at Melia Grand Hermitage. We are always devoted to our customer satisfaction. We strive to provide best possible experiences to our guests. We look forward to welcoming you again in the future.
With best wishes,
Temenuga Hachikyan
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2013

I have never been to a better hotel before. Everything in the hotel was even more than perfect. The room where we stayed was part of The Level program and it was really awesome. But the best thing in this hotel is the staff, they were extremely kind and always smiling. I would definitely choose this hotel for our next vacation

  • Stayed: May 2013
    • Value
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    • Service
3  Thank Sorana20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this reviewResponded 15 June 2013

Dear guests,
Thank you for taking time and writing on Tripadvisor. On behalf of the whole team in Melia Grand Hermitage we would like to thank you for the nice words. We will continue with providing great services and experiences to our guests. We hope you will give us the opportunity to welcome you back in the near future.
Kind regards,
Temenuga Hachikyan
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2013

We spent a nice week in Melia Gran Hermitage. Beautiful and comfortable rooms and elegant lobby. And the best thing: helpful, polite and always smiling staff at front desk and everywhere. Enough entertainment on evenings. There were a small fridge and safety box in the room and the only thing we missed was a coffeemaker.
Negative: Every morning at breakfast we were surrounded by thiefs. Ladies (russian?) with their XL-size handbags emptied the buffet into their bags! It is understandable if you are full and you once take an apple to your room but taking every morning 10 apples, half dozen ham&cheese sandwiches and marmelades&croissants etc made us feel stypid: We pay their lunch and dinner! These arrogant people also made us feel unsafe: If they steal from hotel they would steal from us too as soon as they get an opportunity. If you can afford 5-star hotel, you must be able to buy your own food like the rest of us do. The hotel management must be aware of this and should do something for these thiefs as they ruin the hotel in many ways, sooner or later.

  • Stayed: June 2013, travelled as a couple
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4  Thank Helena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this reviewResponded 15 June 2013

Thank you very much for investing of your time and sharing your opinion on Tripadvisor for your stay in Melia Grand Hermitage. We are very happy that you enjoyed your stay. Regarding the issue with the other guests taking food, we have got signs int he restaurant and we kindly ask customers not to take food from the restaurant, but it is difficult and we cannot phisically prevent it. We can assure you that the environment in the hotel is absolutely safe.
Kind regards,
Temenuga Hachikyan
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2013

I have stayed in this hotel few times, and it is really nice. Great interior, nice location and really good service. The swimming pool is kept clean and its a great place to relax. The spa was nice too. I highly recommend it.

  • Stayed: August 2012, travelled as a couple
    • Value
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3  Thank Ted Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this reviewResponded 10 June 2013

Dear Guest,
Thank you for sharing your thoughts about Melia Grand Hermitage on Tripadvisor. We are constantly working hard in order to provide our customers with excellent experiences. On behalf of the whole team I would like to thank you for choosing us for your holiday.
We hope to welcome you again in Melia Grand Hermitage in the near future and offer you again a memorable stay.
With best wishes,
Temenuga Hachikyan
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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