We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent hotel” 5 of 5 bubbles
Review of Melia Grand Hermitage

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Melia Grand Hermitage
Ranked #4 of 109 Hotels in Golden Sands
Sofia, Bulgaria
1 review
“Excellent hotel”
5 of 5 bubbles Reviewed 27 August 2014

Bevor my vacation, I decided to check the websites about the reputation of the hotel. I was verry worried we book it, because of some of the comments about the food. But we went there from 16.08 til 23.08 and I must say we were pleasantly surptised. Friendly staff, super services and much fun. Also the food in the restaurant has a great variety every day and tasted good. Some of the days there were fish, on the others pork, but every day fresh fruits and vegies. We have a realy good time in this hotel, also thanks to the animation.
less

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Swetlana909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this review, 22 October 2014
Dear Swetlana909,

We are glad that you enjoyed your stay with us. You are giving us good motivation and we believe that we will become better and better for our guests.
We hope to see you again.

Best wishes from the entire team,

Anna Gancheva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,088 reviews from our community

Traveller rating
    536
    296
    144
    62
    50
See reviews for
429
328
30
72
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Milano Marittima, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 August 2014

Melia is the best 5* hotel in Golden Sands. We are happy we book it this summer with their LEVEL program. For 10 days (01.08 – 10.08) we felt like the most important people in the hotel. Separate restaurant with light music, show cooking, food on a buffet and waiters serving the beverages. The LEVEL Garden, which we enjoyed and loved so much with it’s tents, close to the pool, but away from the music. Also big advantage was the LEVEL lounge, where they give you drinks during the day and a free use of a laptop for one hour. There is a host, which makes you feel even more comfortable and pampered.
We have a different kind of experience in this hotel. Even when one unpleasant situation occurred, the front desk managed to fix it quickly and in a friendly way. Thank you for taking care of us, Melia, we will definitely come back next year.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this review, 2 September 2014
Dear Peter P,

Thank you for sharing your opinion with other travelers in TripAdvisor!

The whole Team is proud we managed to make your LEVEL experience memorable and pleasant! This program is specially created so our guests can feel even more pampered and appreciated and experience a different kind of exquisite service! Your kind words are the best motivation to keep working with passion and love to the last detail!

Anxiously looking forward to your next visit!

Best Regards,

Anna Gancheva
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 26 August 2014

This can only go down as the worst 5 star Hotel i have ever stayed in. The building is beautiful but it has too let down by its service and its staff. The restaurant is so understaffed its incredible making it hard to get a table, even the upgrade to the level is not worth it the staff and service in the level restaurant is so inattentive you may as well be in the main Restaurant. The Faciities and the hotel itself 1st Class the service overall is so substandard "the Melia brand" cannot be proud of it- becuase it is doing them damage!

The quality manager clearly needs to be changed, they need to start thinking outside the box !

Dont book this hotel if you are looking for a 5 star service experience you will be very disappointed

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank w0rld121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this review, 28 August 2014
Dear World121,

We are grateful to you for taking the time to review Hotel Melia Grand Hermitage!

The whole Team is giving their best to please you, make you feel appreciated and pampered!
Nevertheless your notes are taken under advisement and we will work in direction improvement of the services in our restaurants!

We can assure you that by your next visit we will have better attention to detail and make your stay here delightful!

Best Wishes,

Anna Gancheva
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silistra, Bulgaria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 August 2014

Bevor my vacation, I decided to check the websites about the reputation of the hotel. I was verry worried we book it, because of some of the comments about the food. But we went there from 16.08 til 23.08 and I must say we were pleasantly surptised. Friendly staff, super services and much fun. Also the food in the restaurant has a great variety every day and tasted good. Some of the days there were fish, on the others pork, but every day fresh fruits and vegies. We have a realy good time in this hotel, also thanks to the animation.

Room Tip: By check-in ask for the towel cards and get early in the morning for the sunbeds
See more room tips
  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gergana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this review, 2 September 2014
Dear Gergana T,

Thank you for reviewing us on TripAdvisor. Your opinion is important for us!

We are happy we managed to exceed your expectations about your stay in Hotel Melia Grand Hermitage and surprised you with excellent services and experiences! Our main priority is to please our guests and make them feel much pampered and appreciated!

We are anxious to have you here very soon again!

Best Wishes,

Anna Gancheva
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ruse, Bulgaria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 August 2014

I spent 2 nights in this resort and everything was amazing great location and great service. Super Modern and The beach was great. Wi-fi had a good speed and I was able to work while I was there.I would definitely go there again on my next trip

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Galina142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this review, 2 September 2014
Dear Galina142,

Thank you for taking the time to write a review about Hotel Melia Grand Hermitage!

It is joyful to know that you have spent good time in the Hotel! We are thankful for your appreciation to our facilities, services and efforts to make you feel special!

We are looking forward to welcome you again!

Kind Regards,

Anna Gancheva
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 August 2014

I am completely satisfied with my staying here! I would definitely come back! I have been to many places in Bulgaria, but this resort is extraordinary .. The customer service and condition of rooms is really outstanding!My fiancee and I spent beautiful week in Melia Grant Hermitage

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dimitar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this review, 2 September 2014
Dear Dimitar M,

On behalf of the Team of Hotel Melia Grand Hermitage – Thank you for reviewing us!

We are happy to know that you and your fiancée are pleased with the services we provide, to each and every our guest! Your satisfaction and good memories are the best recognition to our work and a motivation to keep going in the same direction!

Anxious to welcome you here again soon!

Best Regards,

Anna Gancheva
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia, Bulgaria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 August 2014

Me and my girlfriend were in Melia Grand Hermitage for a week at the end of july. We were with the Level program and everything was just perfect. The room was very big and clean, the restaurant proposed big variety of food and nice atmosphere, the animation was very nice every night. We really like the Level Garden where we relaxed all day. We definetly come back in this hotel.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hristo p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this review, 28 August 2014
Dear hristo p,

We are thankful that you found the time to review Hotel Melia Grand Hermitage.

Your good time with your loved one in the Hotel is our main priority. We are delighted you have had a nice vacation here with the Level program. The Level Garden is a special place, where you can enjoy the sun in a relaxing calmness and privacy – specially designed for You, all of our guests, who like to take advantage of the LEVEL.

We are looking forward to welcome you again here very soon!

With all the best regards,

Anna Gancheva
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Golden Sands hotels
0.2 mi away
Grifid Hotels Club Hotel Bolero
Grifid Hotels Club Hotel Bolero
#1 of 109 in Golden Sands
4.5 of 5 bubbles 441 reviews
0.8 mi away
DoubleTree by Hilton Varna - Golden Sands
1.1 mi away
Riviera Beach
Riviera Beach
#26 of 109 in Golden Sands
3.5 of 5 bubbles 152 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Apart Hotel Golden Line
Apart Hotel Golden Line
#11 of 109 in Golden Sands
4.0 of 5 bubbles 132 reviews
0.4 mi away
INTERNATIONAL Hotel Casino & Tower Suites
0.7 mi away
Marina Grand Beach
Marina Grand Beach
#12 of 109 in Golden Sands
4.0 of 5 bubbles 193 reviews
Show Prices
Show Prices
Show Prices

Been to Melia Grand Hermitage? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Melia Grand Hermitage

Property: Melia Grand Hermitage
Address: 1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria
Phone Number:
Region: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Golden Sands
#4 Luxury Hotel in Golden Sands
#5 Romantic Hotel in Golden Sands
#7 Family Hotel in Golden Sands
Price Range (Based on Average Rates): £
Hotel Class:5 star — Melia Grand Hermitage 5*
Number of rooms: 727
Official Description (provided by the hotel):
Imagine a place with a unique atmosphere and service where you can relax and enjoy the serenity, the sun and the sea... Imagine a place that will exceed your expectations... Located on a quiet hill and surrounded by a green park, this exquisite luxury hotel offers the tranquility you are longing for. The 5-star resort welcomes you with stylish atmosphere, quality service and refined cuisine. Lounge on the sunniest balconies, relax in the SPA centre or have fun on the beach with the water sports available. Indulge your senses in the 5-star YHI SPA Centre: exclusive high quality massages, therapies and procedures offer a chance to get away from the stress and enjoy the serenity of your vacations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Melia, Booking.com, Expedia, Odigeo, Hotelopia, Southall Travel and Hotels.com so you can book your Melia Grand Hermitage reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Grand Hermitage Hotel Golden Sands
Melia Golden Sands
Melia Hotel Grand Hermitage
Melia Grand Hermitage Bulgaria/Golden Sands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing