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“Lovely 4 days”

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Melia Grand Hermitage
Ranked #4 of 111 Hotels in Golden Sands
Reviewed 28 August 2014

Unplanned vacation that make us fall in love in this hotel. Traveling to Varna on a business matter, we have to spend some days in the area. After that we needed relaxation and some quiet time. Spend it in Melia, especially in the SPA area – massages, sauna and the inside pool was not so crowded. We booked only BB, but on two nights we paid to have dinner in the hotel.
Great staff, working hard, smiling to you all the time, happy when you say thank you on your way out of the restaurant.
Our accidental choice, to book this hotel, turn into wonderful memories.

Stayed: August 2014, travelled on business
1  Thank Neda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this reviewResponded 2 September 2014

Dear Neda T,

On behalf of the Team – Thank you for sharing your opinion about your stay in Hotel Melia Grand Hermitage!

Our guests’ smiles and appreciation is the best motivation we need! It is joyful to know that you take good advantage of our services and are pleased with us! Our main priority is to serve You, all of our guests, well and provide you the best services we are capable of! It is our pleasure to make you feel special and appreciated!

Looking forward to welcome you again either on a business or holiday trip!

Best Wishes,

Anna Gancheva
Quality Manager

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328 - 334 of 1,259 reviews

Reviewed 28 August 2014

For three years in the summer we are going to Melia. Charming personell, good food and always something new to surprise you. Every time we were there, we take the all-inclusive package and a room with park view. Never tried the Level program, but this year we won a voucher-ticker for a dinner in the Level Restaurant. It was better than we expected, so next year definitely we are going to try it.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Dilyana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this reviewResponded 2 September 2014

Dear Dilyana T,

We are thankful you have shared your opinion about your stay in Hotel Melia Grad Hermitage with others in TripAdvisor.

It is joyful to know that you have chosen our Hotel every year for your vacations and every time we managed to make you feel unique and well surprised with our services and new amenities, created for You, our guests!

We are happy you have won a voucher-ticket from our Charity draw and tried The LEVEL Restaurant. It is specially created with attention to the last detail to serve you well and make your stay here remarkable!

We are looking forward to welcome you again!

Kind Regards,

Anna Gancheva
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

This hotel has top class areas and 2* areas. The level area is 5 star but if you book all all inclusive deal expect poor views, average rooms, no sunbeds,cheap drinks in plastic cups and no real coffee or tea spoons. The restaurant runs like a school canteen when all the dinner ladies are on sick, just a free for all food and dirty pots just all over. When you did find a clean table and cutlery the food was tasteless and cold. The all inclusive program ended at 22-30 and no supper or night or day snacks just full board with plastic cups of ???? Saw Balkan reps from having lunch early they want to try it at 7pm before telling customers best hotel.
The pool area floor is a mess all broken up in need of quick repair. So So understaffed it is just a joke. While level customers have loads of staff, if the hotel dont forget this level treatment the few people they have on this rate is all they will have.
I was disappointed as usually tripadvisor get it right but looks like the main excellent ratings are from people living in Bulgaria. Visited many countries over the years never has a 5* hotel given such poor service from so few drastically overworked unhappy staff.

Room Tip: level only
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
4  Thank whittyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this reviewResponded 2 September 2014

Dear whittyk,

Thank you for sharing your opinion in TripAdvisor!

We can assure you that your remarks are taken under strict consideration and we are working hard to improve all of the services you have found not satisfactory. Our main priority is to serve You, all of our guests, well and provide you the best treatment and services, that you deserve! We are looking for new ways to please our guests constantly and your notes are giving us the right direction!

We would be happy, if you give us the chance to welcome you again and surprise you with excellent services!

Best Regards,

Anna Gancheva
Quality Manager

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Reviewed 27 August 2014

Been there for 2 weeks with my girlfriend. We were on the Level program in a Junior suite. We are very pleased with the services and the staff. Welcome drink by check-in in a private reception with little surprices in the room (truffels). Luxurious and sophisticated restaurant with nice waiters. Always cleaned us and smily. Food was tasty and they make some of it infront of you - by your request. Everyday changing menu. Great services at the Lounge as well - host serving the drinks, music on the background, perfect sea view from the terrace. Do not miss this experience.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Димитър Д
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this reviewResponded 2 September 2014

Dear Димитър Д,

Your opinion in TripAdvisor is highly appreciated from the whole Team!

Our The Level program is specially created with attention to every detail, so we can provide to You, our guests, the best service you expect and deserve! We are happy we managed to make you feel pampered and appreciated! Thank you for noticing our efforts to make each and every one of you happy! Our guests’ smiles are the best recognition we need!

We are looking forward to your next visit in Hotel Melia Grad Hermtiage!

Best Wishes,

Anna Gancheva
Quality Manager

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Reviewed 27 August 2014

Bevor my vacation, I decided to check the websites about the reputation of the hotel. I was verry worried we book it, because of some of the comments about the food. But we went there from 16.08 til 23.08 and I must say we were pleasantly surptised. Friendly staff, super services and much fun. Also the food in the restaurant has a great variety every day and tasted good. Some of the days there were fish, on the others pork, but every day fresh fruits and vegies. We have a realy good time in this hotel, also thanks to the animation.
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  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Swetlana909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Quality Manager at Melia Grand Hermitage, responded to this reviewResponded 22 October 2014

Dear Swetlana909,

We are glad that you enjoyed your stay with us. You are giving us good motivation and we believe that we will become better and better for our guests.
We hope to see you again.

Best wishes from the entire team,

Anna Gancheva

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Reviewed 26 August 2014

Melia is the best 5* hotel in Golden Sands. We are happy we book it this summer with their LEVEL program. For 10 days (01.08 – 10.08) we felt like the most important people in the hotel. Separate restaurant with light music, show cooking, food on a buffet and waiters serving the beverages. The LEVEL Garden, which we enjoyed and loved so much with it’s tents, close to the pool, but away from the music. Also big advantage was the LEVEL lounge, where they give you drinks during the day and a free use of a laptop for one hour. There is a host, which makes you feel even more comfortable and pampered.
We have a different kind of experience in this hotel. Even when one unpleasant situation occurred, the front desk managed to fix it quickly and in a friendly way. Thank you for taking care of us, Melia, we will definitely come back next year.

Stayed: August 2014, travelled with friends
1  Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this reviewResponded 2 September 2014

Dear Peter P,

Thank you for sharing your opinion with other travelers in TripAdvisor!

The whole Team is proud we managed to make your LEVEL experience memorable and pleasant! This program is specially created so our guests can feel even more pampered and appreciated and experience a different kind of exquisite service! Your kind words are the best motivation to keep working with passion and love to the last detail!

Anxiously looking forward to your next visit!

Best Regards,

Anna Gancheva
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

This can only go down as the worst 5 star Hotel i have ever stayed in. The building is beautiful but it has too let down by its service and its staff. The restaurant is so understaffed its incredible making it hard to get a table, even the upgrade to the level is not worth it the staff and service in the level restaurant is so inattentive you may as well be in the main Restaurant. The Faciities and the hotel itself 1st Class the service overall is so substandard "the Melia brand" cannot be proud of it- becuase it is doing them damage!

The quality manager clearly needs to be changed, they need to start thinking outside the box !

Dont book this hotel if you are looking for a 5 star service experience you will be very disappointed

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank w0rld121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityhermitage, Manager at Melia Grand Hermitage, responded to this reviewResponded 28 August 2014

Dear World121,

We are grateful to you for taking the time to review Hotel Melia Grand Hermitage!

The whole Team is giving their best to please you, make you feel appreciated and pampered!
Nevertheless your notes are taken under advisement and we will work in direction improvement of the services in our restaurants!

We can assure you that by your next visit we will have better attention to detail and make your stay here delightful!

Best Wishes,

Anna Gancheva
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Grand Hermitage

Address: 1 Grand Hermitage Alley, Golden Sands 9007, Bulgaria
Phone Number:
Region: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Golden Sands
#4 Luxury Hotel in Golden Sands
#5 Romantic Hotel in Golden Sands
#7 Family Hotel in Golden Sands
Price Range: £78 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Grand Hermitage 5*
Number of rooms: 727
Official Description (provided by the hotel):
Imagine a place with a unique atmosphere and service where you can relax and enjoy the serenity, the sun and the sea... Imagine a place that will exceed your expectations... Located on a quiet hill and surrounded by a green park, this exquisite luxury hotel offers the tranquility you are longing for. The 5-star resort welcomes you with stylish atmosphere, quality service and refined cuisine. Lounge on the sunniest balconies, relax in the SPA centre or have fun on the beach with the water sports available. Indulge your senses in the 5-star YHI SPA Centre: exclusive high quality massages, therapies and procedures offer a chance to get away from the stress and enjoy the serenity of your vacations. ... more   less 
Reservation Options:
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Also Known As:
Melia Grand Hermitage Hotel Golden Sands
Melia Golden Sands
Melia Hotel Grand Hermitage
Melia Grand Hermitage Bulgaria/Golden Sands

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