Just came back from holidays in this hotel and I would never ever come back there. First of all, all staff members are really rude and unhelpful, I have never seen a smile on their faces and they have never helped me to sort any problem at all. Animation staff is very poor, basically, no entertainment staff at all, which was really disappointing too. Also, there are only 2 lifts there and they were always crowded with millions of people. Irritating!! No air conditioners in rooms too. Finally, food is more than horrible, very greasy, always the same and only a few choices to choose from. All in all, very bad experience which cannot be recommended to anyone who wants to have a nice holidays.
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- Also Known As:
- Elena Hotel Golden Sands
- Hotel Elena Bulgaria/Golden Sands