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“THE WORST EXPERIENCE EVER”
Review of Hotel Elena

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Hotel Elena
Ranked #93 of 111 Hotels in Golden Sands
Reviewed 11 September 2013

Just came back from holidays in this hotel and I would never ever come back there. First of all, all staff members are really rude and unhelpful, I have never seen a smile on their faces and they have never helped me to sort any problem at all. Animation staff is very poor, basically, no entertainment staff at all, which was really disappointing too. Also, there are only 2 lifts there and they were always crowded with millions of people. Irritating!! No air conditioners in rooms too. Finally, food is more than horrible, very greasy, always the same and only a few choices to choose from. All in all, very bad experience which cannot be recommended to anyone who wants to have a nice holidays.

  • Stayed: September 2013, travelled as a couple
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2  Thank Dovilele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 37 of 100 reviews

Reviewed 25 August 2013

About the Hotel Elena, I was there from 16th.august until 30th august and for the money which I gave I receved a good survice.The food can be much better,I don't know but it's always crowled of people in to the elevetors and that's irritating, was very surpriced of the animation there, which is pretty good and funny, I will remember the "club dance" which they danced.

  • Stayed: August 2013, travelled solo
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1  Thank Roma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

It is a very cheap hotel for all inclusive. The food, service and accommodation were above expectations. Sure, it does not compare to other 4 star hotels which have rates at least double. ENELA hotel worth the money they require.

  • Stayed: May 2013, travelled with friends
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5  Thank Ionescu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

Hotel is awesome, people too and there are a lot of beautiful girls. The location is good, because the beach is only 5-10 minutes away from the hotel. At the same time, it’s pretty quiet because the hotel is not on the main street and it’s not that noisy. The food is good, but I think it would be better if there was more choice. The staff is good too, the bartenders are people, who you actually can talk with, the waiters are also polite. The animation team is great, we had a lot of fun with them and learned a few new dances, I kept singing their club dance all along. The rooms are big enough, and they are keeping them clean, so the cleanliness is okay. Almost every day we get new towels. They are things that can be done better – for example if there was a football field but It’s okay. It’s not that cheap to stay for vacation in this hotel, but it’s totally worth the money. I have been in hotels which are 4 stars too, and they are way worse than this one. If I can I will definitely come again next year. :)

  • Stayed: July 2013, travelled with family
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5  Thank Jacek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2013

The staff is very unfriendly: we waited 2 hours in the lobby because the rooms were not ready, even though it was 3 o'clock. We received a room next to the engine room, it was noisy at night time. THE FOOD WAS AWFUL all the 5 days. The outdoor pool has too few sun beds that are always taken and the sun goes behind the hotel in august after 3 o'clock. No entertainment staff.
The room was cleaned only on our second day of the stay, we didn't tip the maid so she didn't bother to come again. The fitness center has 2 bicycles, that's all. Parking lot can host 5 cars, and it's about 8eur/day extra.

  • Stayed: August 2012, travelled as a couple
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6  Thank Cristi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2012

Travelled in mid Aug 2012. Hotel, like the whole resort, full of Russians (of all age) and German youth, which means alcohol free flow. (This was not a problem at the hotel, but outside in the resort incl. beach it really is. Golden Sands is nowadays a big party-house and anybody coming for a quiet sea holiday should avoid by miles.)
The hotel looks good, rooms have enough space (3bed occupied by 2), the building is generally ok with respect to BG standard of ****. Room service very good. Lifts are a disaster. Food is strange - awful probes of international cuisine, no spices, many choices but every day similar. Is edible but nothing special. Bartenders are slow, often you have to wait minutes to get one silly cola. What is scary is hygiene - for instance, they often wash the glasses directly at the bar just with a shower, so you can see lipstick prints. If you can't avoid this hotel, try to use a straw. The restaurant service is lazy and anonymous, but this does not much. Pray you don't need anything at the reception desk - seems they have been hired just to f..k off the guests still coming. All in all, lack of any interest seems to be this hotel's company slogan.
To the resort: overcrowded, noisy, drunken, which comes critical at the beach. Barkers at every step, hate this.
Think, there is a lot of better places to go!

  • Stayed: August 2012, travelled as a couple
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3  Thank Ludek34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2012

One of the worst hotels i ever heard of.lets start with check in which was busy and we were not on their list.manager was searching through emails for our names,unprofessional.room was ok large but air conditioner dead! In night time you could hang yourself from 35 degrees in the room. The pool outside closes at 17 you cant touch the water after that.no entertainment and music is ages old.the road to the beach is not 200 metres but all 500 metres.and the smell as you pass by other hotels bins on the road would kill a horse.the house keeping comes and collect all the towels everyday and gives you other in an hour time so u basically stay wet or in sand from the beach and wait for that lady to come back.the food oh my god just as horrible as their managers.no choice,dessert from fruits just apples,greipfruits,oranges,bananas,some vegetables, rocky meat and old boiled pasta.horrible.the only nice people are the waitresses and guys from the bar probably students but so smart and easygoing. Dont bother even looking on the internet about this hotel its a waist of time.disaster!

Stayed: June 2012, travelled with family
5  Thank Reneeooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Elena

Address: Resort Zlatni Piassatsi, Golden Sands 9007, Bulgaria
Region: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#47 Luxury Hotel in Golden Sands
Price Range: £40 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Elena 4*
Number of rooms: 193
Reservation Options:
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Also Known As:
Elena Hotel Golden Sands
Hotel Elena Bulgaria/Golden Sands

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