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Havana Casino, Hotel & Spa
Ranked #31 of 112 Hotels in Golden Sands
Reviewed 26 July 2012

the food was awful, the service was very bad and very inpolite, they were so afraid you would steal something so they took all our passports and only returned them after they checked the room. the elevators only hold 3 people each time and are so small!
the pool was very small.
If you want to enjoy your vacation do not go to this hotel!!! It is defintley not a 4 star hotel.

  • Stayed: July 2012, travelled with family
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4  Thank Iti123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 - 45 of 88 reviews

Reviewed 23 July 2012

If I could give a minus rate it would be -10 (minus ten) and here are my reasons:
1) Hotel rooms are cheap and ants are crawling all over the showers, even in 7th floor where I was staying
2) There are double 2.5 person elevators (max of 250kg per elevator) which always crowded (especially in "food time" and in "check in/out") so you find yourself climbing with family all 13 floors since there is a long waiting list on elevators (and elevator will stop every floor since everybody wants to go up/down)
3) Food is horrible - when I say horibble I mean that they use same food for breakfast/lunch/dinner...no change in food, meat or chicken is awfull and barely can be eaten, salads are vegetables cut to 4 giant parts...cheese is bad and the entire food is tasteless...my kids were eating only cornflakes, soup, ice cream and eags - so much fats - not healthy (and thats an "all includes hotel"
4) Our passports were held by hotel in check in all the period of the week of our staying - that is because in checkout the clerk dispatch the cleaning lady to verify that towels are not missing !!! (and you cant get extra towels...loosing them will cost you up to 12$....unbelievable)
5) There is a change clerks (very nice girls) but the rates are low (1.45 lb per 1 dollar while highest rate was in 25 min travel to "grand hotel" which gave us 1.60lb per 1 dollar)
6) Drinking coffee,chocolate,orange/coke is doen by single bar person - so you need to wait for your bloody orange in the morning instead of heaving a normal coffe/cold beverage machines availble to everyone....and coffee sucks....
7) These guys dont have service attitude...its more like they do to you favours and most time they look grumpy and ignoring you (excluding one nice girl in the helpdesk and the young boy who clean the tables which I gave him a generous tip for that :-))
8) There is no children considerations, no pool activity (thoug the pool is nice) and no activity at all for them...just some lousy casino waisted show to try to drag peple to the pathetic casino floor

My conclusions:
Bulgaria is a very poor country with poor people so the 3 months (June-August) are the months were they do anything to take out your money for anything in the highest prices (even double so I advise you:
a) Dont visit there with family as this is not a place for them, the kids will get bored
b) Exchange dollars to bulgarian Lira (lib) in the grand canyon and do shoppings of everything you need in the minus 1 floor (there is a giant shopping floor with the cheapest prices in whole Varna
c) Take taxi far from hotel, the one in the hotel will take double the price...this also goes for arranged trip with jeeps or other...close to hotel will cost you more and more...
d) Going to the beach will cost you in bed+umbrella (each is 6$)
e) The hotel rooms are pointing to the beach (East) where the Sun rise in approximately 5:00am - so sun really goes through the black curtains and causes you to wake up early....
f) Food is awfull....you will get extra weight since the only eaten stuff are eggs,breads,ice cream - watch your figure (I've added 2 extra kilos)

Hope this was helpfull to you guys, think again before going to Bulgaria and much more to Havana hotel, I'm sorry for going there every minute.

Room Tip: Dont go to Havana...save money and frustration
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  • Stayed: July 2012, travelled with family
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15  Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2011

We have been in Varna june in 2011.There were very crowded.with young people all over the Europe.We had fun with my friends and my wife.Our hotel Havana was very good.The rooms and Restaurants were very clean.The service was good also,but it was a little bit noisy.

  • Stayed: June 2011, travelled with friends
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7  Thank Mustafa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

If you wanna pay 250 $ for week it will be you're hotel.
Very noisy hotel and short staff taking care of you.
The food is not good and have a plastic flavor.

When I say noisy I mean ... A lot of pepole who think that this is Sheraton .
Well... It's not.

The casino is the heart of the hotel , is very small and it feel like you playing In low class casino.

The rooms are ok , and if you are coming with kids , take cares , becous there a lot of porn channels on tv , and it not suitable for kids .
The rooms are clean and I found the bath nice and clean .

The hotel is far from the main city and trip there with taxi cost 15 $. !!!

At the end , its chip nice hotel for friends and pepole coming 4 party and casino .

  • Stayed: December 2010, travelled with friends
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6  Thank SagivA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2011

Why this hotel's ranking is 91? It must be 103 of 104, because I never stayed in so bad hotel and can not even imagine a hotel worse that this one was. Swimming pool full of dead insects, hardly working wi-fi (three day of five of our stay it didn't work at all), wet floor in bathroom because of short shower curtains, hardly working jakuzi. The personell, especially of restourant, was inhospitable, fulfilling their duties maybe according to instructions but not to guests satisfaction. Leaving the hotel we were too early for breakfast, so they gave us take away brakfast: two slices of bread, a thin slice of cheeses, a cucumber and an apple. I think this breakfast may be called as a visit card of this hotel

Room Tip: I can not help to choose a good room because we are unpretentious to such problems: our only require...
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  • Stayed: September 2011, travelled as a couple
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11  Thank lev m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2011

Reasonable and relaxing. Buffet open in Casino all day very convenient. Nice location on forested slope.

  • Stayed: July 2011, travelled with family
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Thank JERSEYYOGI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2011

The hotel is one of the bad's I'm visit in my life...In spite of the comfortable rooms, the maintenance is very poor also in terms of cleaning. The restaurant which the hotel offers breakfast and dinner is terrible!! The food looks not really fresh and not enough diversity. Elevators are very small and cannot content the so large numbers of tourists needs them, people staying a long time for waiting elevators up and down. Four stars...??? Not at all !!! One or two is "borderline"...

  • Stayed: August 2011, travelled with family
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6  Thank George-GP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Havana Casino, Hotel & Spa

Address: Golden Sands, Golden Sands 9007, Bulgaria
Region: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#22 Spa Hotel in Golden Sands
Price Range: £36 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Havana Casino, Hotel & Spa 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to HAVANA Hotel Casino & SPA for your dream holiday HAVANA Hotel Casino & SPA is the ideal place for leisure travellers and tourists who appreciate comfort and pleasure in sunny sea resorts, with night entertainment and gambling thrills, the four-stars Hotel offers 124 rooms, 4 VIP Suits on 15 floors, 2 Restaurants, Lobby bar, Pool bar, Casino bar open 24h, Night club, outdoor swimming pool, children swimming pool, children playground, private parking and modern new Spa & Beauty Center. Beautifully located in the western part of Golden Sands Resort, 17 km of the city of Varna and only 400 meters away from the beach. Wonderful moments await you at the Live Game CASINO, where only sky is the limit... For your convenience there is a wide and rich choice of different alcoholic drinks, liquors and non-alcoholic beverages. Our restaurant serves extraordinary local and international cuisine. Тhe New Spa & Beauty Center invites you for in your own world of peace and relaxation surrounded by seductive scents, use every possibility for invigorating massages and beauty procedures to relax in the best way. Come and see the exclusive atmosphere of HAVANA Hotel Casino & SPA ... more   less 
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Also Known As:
Havana Hotel And Casino
Havana Hotel Golden Sands
Havana Casino, Hotel & Spa Bulgaria/Golden Sands

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