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“good” 3 of 5 bubbles
Review of Havana Casino, Hotel & Spa

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Havana Casino, Hotel & Spa
Ranked #24 of 109 Hotels in Golden Sands
Râmnicul Vâlcea, Valcea, Romania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“good”
3 of 5 bubbles Reviewed 15 September 2012

Most reviews are not as accurate as they sould be. The food it's not that bad, you can choose from a large selection. Not really a 4 stars hotel but overall it's clean and people are very friendly. Also it is quite close to the beach, about 10 min walk and the view from the rooms that have sea view its also nice. For the price you pay really you can't compare it with Ramada, but some of the services are better than other hotels.

Room Tip: ask for a seaside view at the reception
See more room tips
  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Andreea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 reviews from our community

Traveller rating
    15
    28
    13
    5
    9
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27
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1
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Polish first
  • Russian first
  • Turkish first
  • Any
English first
Bucharest, Romania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 21 August 2012

first of all when we got there, i asked if all the rooms have balcony, and the. receptionist said of course, they all do! then we received 3 rooms without balcony. when we asked why they said. that in the reservation was not specified, and i asked if the rooms with balconies are more expensive but they are not. So i asked again for rooms with balcony and they lied the hotel was full, but in the same time on their screen i saw the occupation level of the hotel(as same as in the cinema) and it was half empty. finnally after arguing with some manager and after a representant of our travel agency called we got only 2rooms with balcony...although they had empty rooms....and we have the suspicion that they did dot only because we were romanians...maybe?
The food was very poor, the same every day...the lobby bar was closed at 9-9.30 and after that if you wanted something to drink from the casino bar you were not allowed to go downstairs in the lobby with the drinks....even if it was supposed to be all inclusive...the employees were not qualified at all, impolite...and they don't speak english!!! Where in the world the receptionist doesn't spek english , or the bodyguard which by the way jumps at you if you enter the hotel to use the public toilet, even if he just saw you at the tables outside!
The pool for children was dirty, they didn'tclean the pool area...all in all a very bad hotel with very very poor services, i wouldn't recommend it at all...

Room Tip: ask for a balcony room, if not you get an economic one , and you pay for a standard
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  • Stayed August 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Io D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Golden Sands hotels

Haifa, Israel
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 20 August 2012

The hotel is ranked as a 4 star hotel, it is merely a 2 star hotel! We had a leakage in the bathroom which took them 2 days to repair. A/C is set to a high temperature and cannot be changed, therefore, you cannot be in the room during the day because of the heat. Food is terrible and recycled. Rooms are small but clean. No satellite TV: only few Bulgarian and Turkish channels. Do not leave your passport at the reception, it is not a must and they cannot enforce it. Elevators are very small and not always work. To conclude, the only advantage this hotel has is that the room are clean other than that, do not go there.

  • Stayed July 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Nurit18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ein-mahel,ISRAEL
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 8 August 2012

IF you are a gambler. then you can spend the rest of your money at the onsite casino !!
the hotel sits at a very crowded area .the smell of the bad alcohol every where! bad location .
the food !!!! if you call it a food !!! nothing to eat ! I think they heat the same cookies at breakfast, lunch and dinner !! we, me and my family ( 3 p ) and another 8 relative bought the package very expensive with ALL INCLUSIVE !!!!! after 9pm nothing you can get !! even water you must go up and down to the casino to have some water !! they didnot allow my daughter to get to the casino because she is 13 years old !!! evevn if she want water or any athing els in ALL INCLUSIVE programme !!! basic information we didnot get before we traveled ! my sister and her hasbund were have to stay at the reseption all the time because nothing to do outside !!! they are religiouse and the casino out of their world !! I was the person to serve them water with plastic cups from the casino !!
at the end of our stay we recgnized that we were under suspect as thieves !! the clerk at the reseption recommend to keep our passports at the reseption all the time !! before we left the hotel we were wednes to big argue between a family and the BODY GUARDS of the hotel because they ought them to pay 40 LEVA for a small towel that was missed at there room !!!
MY daughter ate most of her meals outside the hotel !!!
A very small elevator (3-4 p )15 floors !! (one elevator out of use somtimes )

Outside Golden sands you can spend a good time at the countryside ! BILLCIK, Jeepsaffary ! Bolgarian villages, Nesebar and that was the best things that we had at our vacation package (08/07/2012-15/07/2012 )

Room Tip: Higher floors, sea view are very impressive with balcony of course !!!
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  • Stayed July 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank habiballah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 26 July 2012

the food was awful, the service was very bad and very inpolite, they were so afraid you would steal something so they took all our passports and only returned them after they checked the room. the elevators only hold 3 people each time and are so small!
the pool was very small.
If you want to enjoy your vacation do not go to this hotel!!! It is defintley not a 4 star hotel.

  • Stayed July 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank איתמר ב
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 23 July 2012

If I could give a minus rate it would be -10 (minus ten) and here are my reasons:
1) Hotel rooms are cheap and ants are crawling all over the showers, even in 7th floor where I was staying
2) There are double 2.5 person elevators (max of 250kg per elevator) which always crowded (especially in "food time" and in "check in/out") so you find yourself climbing with family all 13 floors since there is a long waiting list on elevators (and elevator will stop every floor since everybody wants to go up/down)
3) Food is horrible - when I say horibble I mean that they use same food for breakfast/lunch/dinner...no change in food, meat or chicken is awfull and barely can be eaten, salads are vegetables cut to 4 giant parts...cheese is bad and the entire food is tasteless...my kids were eating only cornflakes, soup, ice cream and eags - so much fats - not healthy (and thats an "all includes hotel"
4) Our passports were held by hotel in check in all the period of the week of our staying - that is because in checkout the clerk dispatch the cleaning lady to verify that towels are not missing !!! (and you cant get extra towels...loosing them will cost you up to 12$....unbelievable)
5) There is a change clerks (very nice girls) but the rates are low (1.45 lb per 1 dollar while highest rate was in 25 min travel to "grand hotel" which gave us 1.60lb per 1 dollar)
6) Drinking coffee,chocolate,orange/coke is doen by single bar person - so you need to wait for your bloody orange in the morning instead of heaving a normal coffe/cold beverage machines availble to everyone....and coffee sucks....
7) These guys dont have service attitude...its more like they do to you favours and most time they look grumpy and ignoring you (excluding one nice girl in the helpdesk and the young boy who clean the tables which I gave him a generous tip for that :-))
8) There is no children considerations, no pool activity (thoug the pool is nice) and no activity at all for them...just some lousy casino waisted show to try to drag peple to the pathetic casino floor

My conclusions:
Bulgaria is a very poor country with poor people so the 3 months (June-August) are the months were they do anything to take out your money for anything in the highest prices (even double so I advise you:
a) Dont visit there with family as this is not a place for them, the kids will get bored
b) Exchange dollars to bulgarian Lira (lib) in the grand canyon and do shoppings of everything you need in the minus 1 floor (there is a giant shopping floor with the cheapest prices in whole Varna
c) Take taxi far from hotel, the one in the hotel will take double the price...this also goes for arranged trip with jeeps or other...close to hotel will cost you more and more...
d) Going to the beach will cost you in bed+umbrella (each is 6$)
e) The hotel rooms are pointing to the beach (East) where the Sun rise in approximately 5:00am - so sun really goes through the black curtains and causes you to wake up early....
f) Food is awfull....you will get extra weight since the only eaten stuff are eggs,breads,ice cream - watch your figure (I've added 2 extra kilos)

Hope this was helpfull to you guys, think again before going to Bulgaria and much more to Havana hotel, I'm sorry for going there every minute.

Room Tip: Dont go to Havana...save money and frustration
See more room tips
  • Stayed July 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Istanbul, Turkey
Level Contributor
109 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 7 December 2011

We have been in Varna june in 2011.There were very crowded.with young people all over the Europe.We had fun with my friends and my wife.Our hotel Havana was very good.The rooms and Restaurants were very clean.The service was good also,but it was a little bit noisy.

  • Stayed June 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Mustafa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Havana Casino, Hotel & Spa

Property: Havana Casino, Hotel & Spa
Address: Golden Sands, Golden Sands 9007, Bulgaria
Region: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#16 Spa Hotel in Golden Sands
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Havana Casino, Hotel & Spa 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome to HAVANA Hotel Casino & SPA for your dream holiday HAVANA Hotel Casino & SPA is the ideal place for leisure travellers and tourists who appreciate comfort and pleasure in sunny sea resorts, with night entertainment and gambling thrills, the four-stars Hotel offers 124 rooms, 4 VIP Suits on 15 floors, 2 Restaurants, Lobby bar, Pool bar, Casino bar open 24h, Night club, outdoor swimming pool, children swimming pool, children playground, private parking and modern new Spa & Beauty Center. Beautifully located in the western part of Golden Sands Resort, 17 km of the city of Varna and only 400 meters away from the beach. Wonderful moments await you at the Live Game CASINO, where only sky is the limit... For your convenience there is a wide and rich choice of different alcoholic drinks, liquors and non-alcoholic beverages. Our restaurant serves extraordinary local and international cuisine. Тhe New Spa & Beauty Center invites you for in your own world of peace and relaxation surrounded by seductive scents, use every possibility for invigorating massages and beauty procedures to relax in the best way. Come and see the exclusive atmosphere of HAVANA Hotel Casino & SPA ... more   less 
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Also Known As:
Havana Hotel Golden Sands
Havana Hotel And Casino
Havana Casino, Hotel & Spa Bulgaria/Golden Sands

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