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Comfort Suites Minot
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Reviews (104)
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All reviewswater slidesdry saunafront desksmall loungecheck in was quicksofa bedwafflesindoor poolwear and tearoil fieldthe hotel stafffree breakfast isthe breakfast areacomfortable bedswould stay here againother hotelsbiscuits and gravy
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94 - 99 of 104 reviews
Reviewed 25 May 2014 via mobile

We have stayed here 4 times now. The people that work here are ALWAYS so great to us. Today we checked in and our room that we were given smelled funny to me, like it had been smoked in. They moved us immediately with numerous apologies! Apparently someone had smoked in the floor below.
Then our air conditioning wasn't working and they came and fixed it! Such happy staff! Even though they are very busy!
My only complaint is with the city of Minot!! Why can we not get ANY FOOD after 11 pm on a Saturday night? Yeesh! Thankfully the hotel had enough snacks, that weren't pure crap, to tide us over!
Kids love the "two water slide" hotel and for a little over a $100.00 a night our room has a full sized fridge, dishwasher, and sleeps 4 of us. Awesome!

Stayed: May 2014, travelled with family
2  Thank Slackzter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy F, Assistant General Manager at Comfort Suites Minot, responded to this reviewResponded 15 August 2014

Thank you for staying with us on your recent visit to Minot! On behalf of our entire staff, we would like to thank you for your kind words. We are glad the kids enjoyed the waterslides and that you and your families accommodations were satisfactory. We look forward to having you stay with us again on your next visit.

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Reviewed 6 May 2014

We booked a King Jacuzzi Suite and it was wonderful. We enjoyed the pool and the bar, and the front desk staff was very friendly. The beds were extremely comfortable with down alternative comforters. Very close to the mall and all of the restaurants. The only thing that kept me from rating my stay as 'excellent' is the fact that there were children running around the lobby, pool, and halls! I would say two buses of kids that stayed and they were just up and down the halls all night long - at least I had a corner suite. Overall, 2 of my 3 days were nice and relaxing; I'll definitely be back!

  • Stayed: April 2014, travelled as a couple
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1  Thank 3193lr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy F, Assistant General Manager at Comfort Suites Minot, responded to this reviewResponded 15 August 2014

On behalf of our hotel, we are pleased to know that your recent stay with us was everything that you expected. We are glad that you enjoyed the amenities in your room . We look forward to having you stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

Our stay this week was a bit marred compared to previous stays at this property. It is a fairly new place and to date the rooms were much better than most. They have however had some turn over in the housekeeping staff and this has made for interesting results.

It took 2 room moves and 4 rooms to find a clean room. This took from a 10 PM check in until 2 or 3 AM. There were missing light fixture covers. burned out shower lights, every counter top seemed to be sticky, toilets not clean, splattered walls, memorabilia laying about from previous guests... All of these on the 2nd floor. (Same housekeeper?) Night clerk had only been working there for a month and I am sure we tested his patience as we became more agitated and sleep deprived. He did however keep his cool under pressure and was willing to do whatever he could to get us a suitable room. Even to the extent of going to room #3 with me to inspect it and then to room #4 when #3 failed. (Last room was a 2 room suite on the 4th floor and was clean and VERY quiet.)

The staff here are not responsible for the room above us checking in at 12:10 AM and conducting high-impact Water Buffalo aerobic class until 2 AM. This didn't help matters as our wake-up time was 4 AM in order to get out to conduct business on time.

While at one time we came just that close to moving hotels at 2 AM, a little bit of patience worked for everyone. The rest of our stay was just fine. Almost everything went as expected. Good food that was ready by 6 AM, friendly service. Our room key became inoperable on the first day, but a housekeeping guy saw us struggling at the door and immediately jumped at the chance to open the door for us.

I happened to be in the lobby when the same night clerk came down the stairs and informed the other desk clerk that "those rooms are all clean"... The management is obviously not happy with the housekeeping performance and took immediate steps to shore it up and double check in advance. Kudos to them!

If you are traveling to Minot, this is still one of the best options in town. I do not believe the management will allow the housekeeping errors back into their establishment any time soon.

It was also nice to see a significant discount in our room rate for all 3 nights and that was after a bump up to a better class of room. Kudos again!

This stay was more of Murphy's law than anything else and we will stay here again.

  • Stayed: April 2014, travelled on business
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2  Thank ItsJustMefromstrout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah L, Assistant General Manager at Comfort Suites Minot, responded to this reviewResponded 10 April 2014

We very much aprreciate your comments regarding your recent stay. To start I would like to apologize for the first 3 rooms you entered not being ready. This is not a common practice at our hotel and we have taken the necessary steps with our houskeeping staff to correct the problem so that this will not happen again.
We are glad that everything else went as you would expect. We would also like to say thank you regarding your response to how our staff handled the situation. It is greatly appreciated.
We hope on your next trip to Minot we will have the opportunity to provide you with the excellent stay you expect and deserve.

Thank you!

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Reviewed 15 January 2014

This trip was the half-way point for returning to our Winter Home Base after watching our College Daughter play Basketball. This hotel is obviously new and it still has the feeling of being new. We were able to check in early which was wonderful, then we had several hours of driving and a game to watch so by the time we got back to the hotel at midnight we were exhausted.

The room was spacious and very nicely set up, as a King Suite. The rooms colors were perfect and the furniture comfortable. The bathroom was beautiful but had the most normal size bathtub, considering the décor of the bathroom kind of expected something other than normal. The bed was the most comfortable bed we have ever slept in at a hotel. We did not want to get out of bed but we did have to just in time to check out. Obviously we did miss the breakfast but it was so worth it staying in the wonderful bed just a bit longer.

The absolute only negative about this hotel is that it has tile floors outside the rooms and when the maid service goes past your room with their cart, it was loud. However loved the tile because it seemed cleaner so I guess you take the good with the bad. (Just an added bit of info to the hotel, pay the extra money for a professional window cleaner. The windows on the first floor were clean but they were definitely streaked. It just took a little away from the ambiance.)

  • Stayed: January 2014, travelled with family
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1  Thank Kerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah L, Assistant General Manager at Comfort Suites Minot, responded to this reviewResponded 16 January 2014

Thank you so much for your kind words regarding your recent stay with us. It is always good to know when a guest is satisfied with their stay. We hope that on your next future visit to MInot you will come and visit us again!

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Reviewed 11 December 2013

The hotel staff are very nice and helpful and the breakfast was excellent. Rooms are clean and comfortable. I was pleasantly surprised as to how warm the large pool is. I find most other hotels keep their water too cold for my young children and have to take them out after a few minutes. I would definitely recommend this hotel.

  • Stayed: December 2013, travelled with family
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1  Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah L, Assistant General Manager at Comfort Suites Minot, responded to this reviewResponded 21 December 2013

Thank you for staying with us on your recent visit to Minot! On behalf of our entire staff, we would like to thank you for your kind words. We are glad the kids enjoyed the warm pool and that you and your families accommodations were satisfactory. We look forward to having you stay with us again on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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