Although we have stayed a number of times previously at this hotel and been perfectly satisfied, this last occasion was a disaster.
We has originally booked with Expedia to stay that night at the Holiday Inn Express in Bismarck. We experienced vehicle issues that made it impossible to use that reservation, so we phoned Expedia to change the reservation to the Holiday Inn Express in Minot South.
The lady at Expedia phoned the hotel in Bismarck to cancel the reservation, and confirmed that she had made a new reservation at the Holiday Inn Express Minot South. I received a confirmation email/revised itinerary to this effect from Expedia minutes after my phone conversation with them.
However, when I arrived at the Holiday Inn Express Minot South to book in to the hotel, I was told that I had no reservation. There were rooms available, but if I wanted one, I would have to pay for it (again, as I had already paid Expedia). Alternatively, I could phone Expedia, sort it out with them, and get Expedia to make the reservation.
I chose to phone Expedia. They had already sent me a confirmation for the reservation by email. I figured, how long could it take?
When I reached Expedia, they confirmed that, notwithstanding they had sent me an email confirming the reservation, there had been some problem (they were not clear as to what the problem was). They agreed to send a new reservation. They made a separate phone call the Holiday Inn Express Minot South to get the email address to which the reservation should be sent. They sent the reservation.
I waited at the front desk for the reservation to arrive. I waited some more. Expedia sent the reservation again. Expedia confirmed the email address with the Holiday Inn staff. It did not show up.
Finally, the Expedia person suggested faxing the reservation to the hotel. The Holiday Inn staff provided the Expedia staff with the fax number for the hotel. The fax failed twice before it finally arrived on the third attempt.
Please keep in mind that the Holiday Inn did not offer THEIR PHONE to resolve the difficulty with Expedia. They expected me to use MY CELL PHONE.
It took an hour and a half on the phone with Expedia before the fax finally arrived. As I am Canadian, and am charged a roaming rate of $1.45 a minute when making calls in the United States, the cost of the phone call to Expedia alone will be more than the cost of the room.
To top it off, when we got to the room, we could not log into the wifi with the standard method at the hotel. When we phone the front desk for alternatives, none of the alternatives we were give worked.
In the morning, we had some discussion with the front desk of the difficulties that we had experienced. We were given to understand that we would be sent a card that would discount our next stay at Holiday Inn, but to date it has not arrived.
- Official Description (provided by the hotel):
- Our Comfortable Minot, ND Hotel Offers Convenience and Relaxation Ideally located just off Highway 83, our comfortable and convenient Minot hotel provides easy access to the Minot International Airport (MOT), so that you can go to and from your destinations quickly and easily. For an afternoon of recreation, our Minot hotel guests can visit the Dakota Air Museum, Roosevelt Park and Zoo or the Dakota Square Mall. Other local Minot attractions include downtown Minot for shopping and the Coleman Taube Museum that hosts a number of visual art events year-round. Also, the Scandinavian Heritage Center is home to the annual Norsk Hostfest festival, the largest North American Scandinavian festival and a part of the Scandinavian Heritage Park. Business travelers will appreciate our Minot, North Dakota accommodations near so many corporate offices. Wilbur-Ellis, Trinity Hospital, Minot State University, Minot Air Force Base, Burlington Northern Santa Fe Railroad, ING and SYKES Enterprises. Farstad Oil, Dakota Skies Bio Diesel, Farmers Union Oil and Tri-B Oil are all located less than four miles from our hotel in Minot. During your stay in Minot, you can enjoy choice amenities such as free high-speed Internet access, a heated indoor pool and whirlpool, a 24-hour Business Center and a well-equipped Fitness Center. Be sure to check out our excellent Minot hotel deals and rates as you plan your next trip to Minot, North Dakota. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, IHG, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your Holiday Inn Express Minot South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Minot South Hotel Minot
- Holiday Inn Minot
- Minot Holiday Inn