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“Disastrous night in Minot”

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Holiday Inn Express Minot South
Ranked #19 of 31 Hotels in Minot
Regina, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disastrous night in Minot”
Reviewed 19 December 2013

Although we have stayed a number of times previously at this hotel and been perfectly satisfied, this last occasion was a disaster.

We has originally booked with Expedia to stay that night at the Holiday Inn Express in Bismarck. We experienced vehicle issues that made it impossible to use that reservation, so we phoned Expedia to change the reservation to the Holiday Inn Express in Minot South.

The lady at Expedia phoned the hotel in Bismarck to cancel the reservation, and confirmed that she had made a new reservation at the Holiday Inn Express Minot South. I received a confirmation email/revised itinerary to this effect from Expedia minutes after my phone conversation with them.

However, when I arrived at the Holiday Inn Express Minot South to book in to the hotel, I was told that I had no reservation. There were rooms available, but if I wanted one, I would have to pay for it (again, as I had already paid Expedia). Alternatively, I could phone Expedia, sort it out with them, and get Expedia to make the reservation.

I chose to phone Expedia. They had already sent me a confirmation for the reservation by email. I figured, how long could it take?

When I reached Expedia, they confirmed that, notwithstanding they had sent me an email confirming the reservation, there had been some problem (they were not clear as to what the problem was). They agreed to send a new reservation. They made a separate phone call the Holiday Inn Express Minot South to get the email address to which the reservation should be sent. They sent the reservation.

I waited at the front desk for the reservation to arrive. I waited some more. Expedia sent the reservation again. Expedia confirmed the email address with the Holiday Inn staff. It did not show up.

Finally, the Expedia person suggested faxing the reservation to the hotel. The Holiday Inn staff provided the Expedia staff with the fax number for the hotel. The fax failed twice before it finally arrived on the third attempt.

Please keep in mind that the Holiday Inn did not offer THEIR PHONE to resolve the difficulty with Expedia. They expected me to use MY CELL PHONE.

It took an hour and a half on the phone with Expedia before the fax finally arrived. As I am Canadian, and am charged a roaming rate of $1.45 a minute when making calls in the United States, the cost of the phone call to Expedia alone will be more than the cost of the room.

To top it off, when we got to the room, we could not log into the wifi with the standard method at the hotel. When we phone the front desk for alternatives, none of the alternatives we were give worked.

In the morning, we had some discussion with the front desk of the difficulties that we had experienced. We were given to understand that we would be sent a card that would discount our next stay at Holiday Inn, but to date it has not arrived.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LatinDude_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Minot South, responded to this review, 3 January 2014
Dear LatinDude_13,

Thank you for taking the time to provide feedback on your stay. It is unfortunate issues with a third part intermediary prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Colorado
Level Contributor
76 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 December 2013

I am staying at this hotel and it is very nice and the breakfasts are wonderful! However; if you are traveling on business and need the internet beware! This is very dissapointing because it is such a nice hotel and it is close to dining and a large walmart. Please do not be affraid of this hotel but if you need the internet it is very substandard.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin_from_Colorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Minot South, responded to this review, 2 January 2014
Dear Martin_from_Colorado,

Thank you for taking the time to review our hotel. We are pleased you found our room accommodations and staff commendable, I was sorry to hear the wi-fi did not meet your expectations. We are in the process of reviewing our wi-fi service in order to cope with the volume of users, such as when you stayed. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.


Regards,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 December 2013 via mobile

Always my first choice when in Minot. I stay here about 4 times a month. Staff are alway helpful and friendly. One of the better hotel breakfasts that is included in your stay. Bed is very comfortable. Prices are a lot more reasonable than they were charging last year which I appreciate.

Stayed December 2013, travelled on business
Helpful?
Thank Richard5586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 December 2013 via mobile

As a regular to the Holiday Inn Express chain I am disappointed to be writing this review. We drove 6 hours to our destination and couldn't wait for a soak in the hot tub and a good night sleep. We initially had rm 223 and the heater sounded like a jet engine accompanied by loud squealing. I call front desk and the lady could hear the heater during the call and offered to move us to a different room. We moved our stuff and called to find out the hours of the pool (until 11 they told us), so we left to go buy bathing suits and upon return after changing we headed down to the pool. The key card let us into the pool but the lights were off, so we went to the desk to ask for the light to be turned on. We were informed the pool was broken and that the maintenance man was supposed to fix it yesterday, but didn't show up. We went up to our new room (219) and the heater was loud, but nothing like the other room until we turned the heat up around midnight. It was an absolute disaster we had a very sleepless night. The front desk said it couldn't be fixed when we called around 3am to notify them this heater wasn't working. At 6:30 I proceeded downstairs where a man explained they had a 2 page list of rooms where the heaters weren't working properly that they hadn't gotten around to fixing yet!! We decided to cancel our remaining 2 nights and check out, but upon explaining our situation and that we felt it wasn't fair to be charged the manager (Jenna/Gemma?) didn't apologize or try to compensate up at all! I'm incredibly disappointed with the customer service we received. I understand things break, but to make us pay for a stay that was anything but relaxing is worse. At this point I'm not sure I'll book Holiday Inn again and I'll definitely be sharing the video I took from our room at 4am!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank CherB84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Minot South, responded to this review, 23 December 2013
Dear CherB84,

Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, SK
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 August 2013

Our room was a king non-smoking, and it was very large. Lots of space, super comfortable and the bathroom made it even better. Huge bathroom, very clean.
HBO on the television, pool and fitness centre were well-maintained.

The morning's free continental breakfast was really great. Bacon, hard boiled eggs, a good selection of cereals and pastries, biscuits & gravy, fruit, juices, coffee, etc.
Very good value- we really enjoyed our stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank badness59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 May 2013

We enjoyed a recent weekend away in Minot for some fun and shopping. This was our first visit to this hotel. We stayed for 2 nights. The rooms were comfortable, and clean. They did not come with a fridge or microwave. However suites do come with a fridge. They have a continental plus breakfast, it was good, although was missing some items I am used to with the Holiday Inns Express continental such as cinnamon buns and the yogurt was not replenished. The pool area is small but clean and well kept. It was a very convenient location, with shopping very close. The only real down side, are the paper thin walls. You can hear conversations pretty clearly, so you need to be mindful of the noise level. I would stay here again.

Room Tip: We were on the main floor, it was very convenient for loading and unloading. Pool was around the co...
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Minot South, responded to this review, 5 June 2013
Dear Tammy C,

Thank you for your candid review. We are glad to hear you found the rooms clean and comfortable. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sask., Canada
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 8 April 2013

My girlfriends and I go on shopping trips to minot. We love this hotel. The rooms are fantastic. There are microwaves and a fridge in the room. Beds are so comfortable.The hotel is very quiet. It has gone up in price since we first started going here but still reasonable for what you get.
We tried to get a room one night after arriving late and they were full but the girl helped us call around to other hotels.
Not a bad location. its further from the mall but close to Wal-Mart and restaurants.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PMichelleL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Minot South

Property: Holiday Inn Express Minot South
Address: 300 37th Ave SW, Minot, ND 58701-7340
Phone Number:
Region: United States > North Dakota > Minot
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Minot
#14 Business Hotel in Minot
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Minot South 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Our Comfortable Minot, ND Hotel Offers Convenience and Relaxation Ideally located just off Highway 83, our comfortable and convenient Minot hotel provides easy access to the Minot International Airport (MOT), so that you can go to and from your destinations quickly and easily. For an afternoon of recreation, our Minot hotel guests can visit the Dakota Air Museum, Roosevelt Park and Zoo or the Dakota Square Mall. Other local Minot attractions include downtown Minot for shopping and the Coleman Taube Museum that hosts a number of visual art events year-round. Also, the Scandinavian Heritage Center is home to the annual Norsk Hostfest festival, the largest North American Scandinavian festival and a part of the Scandinavian Heritage Park. Business travelers will appreciate our Minot, North Dakota accommodations near so many corporate offices. Wilbur-Ellis, Trinity Hospital, Minot State University, Minot Air Force Base, Burlington Northern Santa Fe Railroad, ING and SYKES Enterprises. Farstad Oil, Dakota Skies Bio Diesel, Farmers Union Oil and Tri-B Oil are all located less than four miles from our hotel in Minot. During your stay in Minot, you can enjoy choice amenities such as free high-speed Internet access, a heated indoor pool and whirlpool, a 24-hour Business Center and a well-equipped Fitness Center. Be sure to check out our excellent Minot hotel deals and rates as you plan your next trip to Minot, North Dakota. ... more   less 
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Also Known As:
Holiday Inn Express Minot South Hotel Minot
Holiday Inn Minot
Minot Holiday Inn

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