When I phoned to make the reservation for a business trip, the lady on the other end was very sweet and kind. When we got there, we were apprehensive because it isn't a 'brand name' hotel and it was located just a bit off the highway. When we got in the night of our reservation, we were greeted warmly and found the rooms to be very clean. We have diet restrictions and can't eat out at a lot of places so the kitchenette was perfect. All utensils, cups, saucers, soup ladel, pots, pans, toaster...you name it, and it was there. Full stove and fridge were also there and the fridge had a jug in it for water. We also liked the balcony and the option to be able to open the doors and let some fresh air in. I had to air it out a little from the cleaning solution they must've used. We think the hotel was mainly filled with workers from out of town, so it was fairly quiet at night. The walls/floors are a little thin because we could hear the people below us, but the noise didn't go past about 10pm. The complimentary breakfast was good. The loading area was not level, it was kind of sloped which made it a little challenging to bring the hotel cart in and out (especially in the snow). We would definately stay again...loved the kitchenette!!