We visit this hotel about once per year when we visit Waterton Park. The quality has been steadily dropping.
When we arrived at 4 pm (hotel has 3pm check in) we were given our keys and proceeded to our room. The door was ajar with all the bedding on the floor. On the way back to the lobby we noticed many rooms in similar condition. At the front desk the only person working asked us to wait and disappeared. After a while she returned and said the hotel was full that night and we would have to wait. She said our room would be ready in 15 min. After 30 minutes our room was still not ready so we asked if we could leave our bags somewhere secure.
The lady at the front desk was very nice but clearly overwhelmed. The phone would often be ringing with several people waiting in line. I tried to call the front desk several times but didnt get an answer.
Staffing for breakfast was much the same. The lone worker was steadily trying to restock the breakfast items but most items were not available. It appeared that they would only put out a few items at a time to reduce waste but the result was very frustrating.
The rooms were adequate with no issues.
This hotel has the best amenities in Pincher Creek (pool with water slide) so the management can get away with poor service without affecting business. If there was another option I would recommend considering it.
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- Also Known As:
- Ramada Pincher Creek Hotel Pincher Creek
- Ramada Pincher Creek Alberta, Canada