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“Fantastic service, poor management...”

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Albert's Family Restaurant
Ranked #98 of 198 Restaurants in Sherwood Park
Restaurant details
Reviewed 17 July 2014

We decided to have a family movie day, and meet at Albert's beforehand. The coffee was great, the server was polite and friendly, and the front of house worked well together.

That said, Mom ordered potato pancakes, three of us had breakfast, one had a quesedilla, and one ordered a hamburger. All of the breakfasts came out hot, fresh, and delicious (athough the bacon was very skimpy and the sausage had an oddly sour / off taste). The quesedilla and hamburger were no more or less than expected, but the fries and Mom's first order of pancakes were obviously left in the fryer too long, because they were very dark and the potato pancakes were overcooked to the point that Mom couldn't put a fork through them. (Dirty oil perhaps?)

When we called the server over, before we coud even say anything, she knew. "Burnt?" she asked, and took them back before we coud speak. The rest of us finished our meals before Mom's was replaced. The second order came out looking much better, but were cold inside. Not "lukewarm" cold, more like just barely thawed. With no time remaining before our movie to wait, Mom left hungry.

Our server apologized profusely, but the manager / owner just rolled his eyes at Mom, as if she should just grin and bear it. If we'd only been there for breakfast, this would have been a really good review, but given the attitude of the management despite the best efforts of all of the servers, we likely will not return.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Michayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 7 of 7 reviews

A TripAdvisor reviewer on Facebook
Reviewed 31 May 2008

convenient location, good service but the food is just bad to mediocre

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This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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