We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good stay but wish we were treated better”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Motel 6 Stony Plain, AB
Ranked #3 of 4 Hotels in Stony Plain
Reviewed 31 March 2012

Staff was great and the rooms decent for the price but not impressed with the general manager. She was VERY rude to us and after driving through a snowstorm on the way there I was not impressed with how she spoke to us. After being told something when we booked the room and then her stating that she was the "general manger" and she makes the rules, there was no way we were told that! Very unnecessary and unprofessional. If it was an option we would of walked out and spent our money elsewhere. I feel bad for her staff if that's how she treats them because everyone else was very pleasant.
Overall a good stay, the manager just needs to get off her high horse and appreciate EVERYONES business.

Stayed: March 2012
2  Thank DLD86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
btoker, General Manager at Motel 6 Stony Plain, AB, responded to this reviewResponded 2 April 2012

I would first like to apologize to this individual, I do not know of the exact incident that she/he is pretaining to, but under no circumstance should I have been rude, and will not make excuses. I can only say that I would like this person to contact the hotel so I could talk to them directly and try to make up for my rudeness.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (42)
Traveller rating
Traveller type
Time of year
Language

36 - 42 of 42 reviews

Reviewed 2 September 2011

We had a great stay - friendly and accomodating staff were a pleasure to deal with. Room was excellent value for the price!

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Stephanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2010

This motel is just your average motel. The rooms are big enough, and clean. The staff is friendly and helpful. The rates aren't sky high, so what do you expect? Free internet in your room is available, and the location is great; right next to dairy queen, Boston pizza, and across from Shoppers drug mart. My family and I always stay at this hotel, and have never had any problems.

  • Stayed: July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nihoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2010

This hotel seems fairly new and in good shape. Staff is friendly and efficient. Room is what you would expect for Motel 6 and is basic, but comfortable. The bathroom floor was not clean, and had some dried up stuff which was stuck on it. They inspect the room for anyone with a pet, or anyone who pays cash/debit - in case you smoked in the room, (or in case the pet pees on the carpet) but for others who pay with credit, they don't inspect the room, because you've signed something stating that they can charge you if you smoke in the room. The clerk informed us that she had "just charged someone the other day" because of smoking in the room. That sort of comment from the manager, combined with the review posted below about a non-smoker being charged for smoking in the room just leaves me feeling a little uneasy about this particular place, so just ask for an inspection of the room before you leave, or else pay with cash/debit.

There are all sorts of people sitting around the doorways at the ends of the building who are smoking outside in the evenings, and I could smell smoke in the hallways as it coems in when the doors open, etc - and I'm sure some of it gets into the rooms through windows or ventilation systems and air condintioner/fan. If they don't want smoke coming into the buildings, they should ban smoking completely on the property

  • Stayed: May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travuler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
btoker, General Manager at Motel 6 Stony Plain, AB, responded to this reviewResponded 23 June 2010

Thank you for taking the time to write a review on your stay with us.We welcome all comments ,as they help in insuring we keep improving our customer satisfaction.

I just wish to state that there is NEVER additional charges placed upon a guest unless, we first advise them of it, and give them the opportunity to question it.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2010

My son and I stayed here Feb 5. The motel was busy. When we arrived the toilet was plugged but the staff promptly attended to the problem. When we woke up, we tried to have a shower but the water was ice cold. The staff said that there was no hot water on the third floor.

  • Stayed: February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank archtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2008

I stayed at this hotel for 4 nights (checked in Tues, checked out Sat.), when I checked in I paid for my entire stay.
My stay at first was pleasant, and the staff was nice, but I notice that my room was not being cleaned well, the bathroom trash was not emptied, and the beds were just thrown together.
Upon me leaving and coming back to the states, I found out my card had been charged an extra $210.00 on the Friday prior to me checking out. I called the hotel, and was first told the manager was on vacation for the week. When I finally talked to the General Manager, Brenda, (she called me back while she was on 'vacation') she informed me that it was a "cleaning fee" and that someone had smoked in my room.
I do not smoke, my husband does not smoke, and unbeknown to the manager, she was not aware that I am asthmatic, as well as highly allergic to cigarette smoke, which was a reason we had chosen a smoke free hotel.
The manager was rude to me on the phone, and said she owned it and could do what she wanted to and hung up on me. To make a long story short I now have to file fraud charges to try to get my money back because Brenda figured she could take money from someone and because I am from the USA I would not dispute charges in Canada.
So unless you want a hassle, and to be robbed by the hotel and Brenda, I would NOT suggest staying here.
For the record Brenda, the "General Manager" and "Owner" refused to give me her last name.

  • Stayed: October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
6  Thank l19tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
btoker, manager at Motel 6 Stony Plain, AB, responded to this reviewResponded 3 April 2009

It is very unfortunate that this gentleman had a bad experience with us.
We at Motel 6 Stony Plain value all of our guests and their puppies and do our best to insure their stay is an enjoyable one. It is because of our high standards in providing the best customer service and comfortable enviroment for our guests that we must en-force our no-smoking policy.
Nobody likes to pay the extra charge, should they decide to smoke and in most cases are very upset when charged. As General Manager, I do not wish to charge anyone for smoking, that is why I have signage through-out the motel stating we are a non-smoking building. As well, the front desk agents inform guests at the time the reservation is made, and upon check-in that we are 100% smoke-free.
During these economic tough times we at Motel 6 Stony Plain offer all of our guests, domestic and foreign, the same friendly service, clean rooms and smoke-free enviroment at a lower rate than any other national chain, and we do not add additional fees unless forced to do so.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2016
Google Translation

  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Franken-Reisende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Stony Plain
Travelodge Stony Plain
#2 of 4 in Stony Plain
339 reviews
Show Prices
Show Prices
Show Prices
Travelodge Spruce Grove
#1 of 2 in Spruce Grove
337 reviews
Place LaRue
Best Western Plus Westwood Inn
Show Prices
Show Prices
Show Prices

Been to Motel 6 Stony Plain, AB? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Motel 6 Stony Plain, AB

Address: 66 Boulder Blvd, Stony Plain, Alberta T7Z 1V7, Canada
Region: Canada > Alberta > Stony Plain
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Stony Plain
Price Range: £53 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Stony Plain, AB 2*
Number of rooms: 12
Official Description (provided by the hotel):
Motel 6 Stony Plain is located just minutes from Downtown, the Multicultural Heritage Centre and the Stony Plain Golf Course. This location offers Free Wi-Fi, a Micro-Fridge, 40" flat screen TV's in all modern rooms, and a coin laundry facility. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers and Evoline ltd so you can book your Motel 6 Stony Plain, AB reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Motel 6 Stony Plain, AB Alberta, Canada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing