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“Good Breakfast Buffet” 4 of 5 bubbles
Review of Quaaout Lodge - Jack Sam's Restaurant

Quaaout Lodge - Jack Sam's Restaurant
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Ranked #2 of 17 Restaurants in Chase
Price range: US$9 - US$31
Cuisines: American, Canadian, Native American
More restaurant details
Restaurant details
Good for: Local cuisine, Special Occasion Dining, Groups, View, Business meetings, Kids, Child-friendly
Dining options: Breakfast, Brunch, Dinner, Lunch, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Whether you are staying with us, just passing through, or are a Shuswap resident, dining out at Jack Sam's Restaurant at the Quaaout Lodge is a great way to treat yourself to something special. Jack Sam's Restaurant is located just off the lobby with a beautiful view of Little Shuswap Lake. Our Executive Chef has designed menu selections to delight all and provides the fare expected at a world class hotel.uests will find delicacies on the seasonal dinner and catering menus which honour the First Nations traditions of the region such as Venison, Cedar Board Salmon Fillet, Buffalo or Elk Ragout, and our traditional "Chicken or Salmon" in Clay (48hrs notice required) to name just a few.By partnering with local producers, we are happy to offer our efforts towards a locally sourced menu in the spirit of the 100 Mile Diet. The 100 Mile Diet motivates individuals to eat only foods grown within 100 miles from their home. In partnership with Heartland Foods and Farm Tours Cooperative we have adapted our menu to offer delectable dishes prepared using fresh produce and meats from local farmers and growers in season. Join us in eating locally for a global change!
Kamloops, Canada
Level Contributor
33 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Good Breakfast Buffet”
4 of 5 bubbles Reviewed 4 July 2013

I met some friends there for breakfast and I must admit, I was expecting overpriced food and drink, rude staff, etc., but I was definitely surprised. Staff were friendly and attentive without being over-bearing and the atmosphere was bright and friendly. I chose the breakfast buffet which was limited in it's selection but I was lucky that the items featured were the ones I was interested in anyway! The food was well prepared, very tasty and very reasonably priced. The view out onto Little Shuswap Lake was pleasant too.

I would go there again to enjoy their breakfast buffet!

  • Visited June 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank jeep_whisperer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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159 reviews from our community

Visitor rating
    71
    45
    27
    7
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Kamloops, Canada
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Very Expensive”
2 of 5 bubbles Reviewed 18 June 2013

We found selection not that great, and very expensive for what we could find. A burger, a sandwich and 2 drinks came to over $85.00! Food wasnt super special either! :(
Everything else to do with entire resort was EXCELLENT, just found resturant too expensive for what you got.

Visited June 2013
Helpful?
1 Thank Shannon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuaaoutLodge, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, 19 June 2013
Dear Shannon E.

First I must thank you for sharing your feedback with us. The best way for us to gauge how we are performing is through the comments and reviews we receive from you, our guest.

With regards to your comments about the menu selections and the prices at our restaurant, I would invite you to contact me directly with more detailed feedback as $85.00 for a burger, pulled pork sandwich, and 2 drinks does indeed seem expensive and out of line with our pricing structure.

Our restaurant dinner menu does offer a relatively wide range of selections, however in our lounge area we offer a menu that focuses more on burgers and appetizers. Based on your review, I wonder if perhaps you were ordering of this lounge menu.

In developing our recently updated menus, our Executive Chef placed due consideration on feedback from our guests regarding the range of options as well as pricing that provides good value. While we cater to a wide range a clientele including international travelers as well as our more local guests, there are cases when a restaurant and a client are not a perfect match.

It is wonderful to hear that the rest of your experience here at the resort was excellent. I look forward to welcoming you back to stay with us at the Quaaout Lodge and hope that we might have the opportunity to provide you with a dining experience more to your liking.

Kukstsemc
(Thank you)

Rhys Laug
Accommodations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lac La Hache
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“long waiting times”
2 of 5 bubbles Reviewed 18 June 2013

We had to wait 2 hours before we got served ( we had kids on the table too)! It was very frustrating.

Visited June 2013
Helpful?
1 Thank rrecrosio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuaaoutLodge, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, 19 June 2013
Dear rrecrosio;

A 2 hour wait to get served is indeed a frustrating experience, especially when hungry children are involved. The experience you describe in your review is clearly not what we work very hard to provide in Jack Sam's Restaurant here at the Quaaout Lodge.

Our General Manager reviews all guest comments and feedback personally. At our regular meetings, the feedback we receive from our guests is used to identify the areas where we are successful in meeting and exceeding our guests' expectations, and those areas where we must make improvements.

The wait time for your meal is definitely a case where we failed. I hope that in addition to sharing your feedback here on TripAdvisor, you took a moment to submit the comment card provided with your restaurant receipt so that we have been able to followup with you personally.

I hope that we will have the opportunity to welcome you back again in the future, and show you the sort of wonderful dining experience that has made Jack Sam's Restaurant at the Quaaout Lodge one of the top picks for dining out in the Shuswap.

Best regards;

Rhys Laug
Accommodations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince George, Canada
Level Contributor
71 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Excellent food”
5 of 5 bubbles Reviewed 21 May 2013

All meals are very well prepared, and the appetizers are delicious.
The meals are very well priced for the quality.

Visited May 2013
Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuaaoutLodge, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, 30 May 2013
Thank you for your praise... it is a pleasure to hear from our guests, and a joy when they share their experience with others here on TripAdvisor.

Kukstsemc! (thank you)

Rhys Laug
Accommodations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
35 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Food is just OK - order from the bar menu”
3 of 5 bubbles Reviewed 19 May 2013

There is one restaurant on the property (this one), and they have a regular menu and a bar menu. After one overpriced regular meal, we learned to order from the bar menu. Great choices and pretty much half price from the regular menu. They have good breakfasts that are reasonably priced (the omelets are killer). Dinners were OK, but the food wasn’t memorable. I definitely would not travel to this place just for the food. I had the salmon linguine special during my first night and it was very plain, small portion, and very overpriced for what you get. However, given that there aren’t many food choices in the area, you are kinda stuck eating at the resort when you stay. Again, the food isn’t bad, but it’s fairly high priced for the quality and quantity. One recommendation is their local bread, called “banek” (sp?). It’s a Native-origin fried bread. Excellent, but not low cal!

Visited May 2013
Helpful?
Thank GianoFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuaaoutLodge, Front Office Manager at Quaaout Lodge - Jack Sam's Restaurant, responded to this review, 30 May 2013
Thank you for taking the time to post your review of Jack Sam's Restaurant. Your feedback is valuable to us, and much appreciated. While we are considered one of the top dining options in the Shuswap region, we are always looking for opportunities to improve.

From your review, it is clear that while you enjoyed some of our offerings including the local specialty - bannock, there were aspects of our menu that did not meet the expectations that you are used to. While some of our guests say that they find our portions to be quite generous, visitors from the USA might find that portion sizes commonly found in Canada are indeed smaller than what they might be used to at home.

Our Executive Chef has been working with to develop new menus now being released in stages based on feedback from our guests, with a vision of offering selections to meet a range of tastes.

In setting our prices, we take into consideration a range of factors, and in surveying comparable offerings in our region, our prices are considered to provide good value.

It is good to hear that you enjoyed our lounge menu offerings, which it appears were better matched to your personal preferences.

Thank you again for your feedback. We look forward to the opportunity to welcome you back again in the future.

Best regards;

Rhys Laug
Accommodations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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