The title is a little harsh, but it's exactly how I feel.
My family and I were in town for almost a week so I reserved a 2 queen kitchen unit. When I checked in was told there were no kitchen units left, was given a small 2 queen room for a family of 4.
Contrary to what the website says, there is no microwave in the room and there are none available upon request. Picture a family of four having to live out of a bar fridge for a week.
That is only the start.
The TV in the room is circa 1990, although it does have a cable box hooked up to it.
We have 2 outlets in the room, one of which already has the tv, lamp, fridge and cable box plugged into it. If you have other devices that need to be plugged in/charged bring a power bar.
The shower is easily the worst I have ever experienced. A ten minute shower consists of 2 minutes of showering and 8 minutes of waiting for the temperature to fluctuate between scalding hot, luke warm and freezing cold. No chance I let my 9 year old have a shower, she'd get scalded. Oh, and 2 towels in a room with two queen beds, awesome.
The wireless Internet is ok, at 6 in the morning. Any other time it may or may not work, depending on if anyone else in the hotel is trying to use it.
Cleanliness is not nearly as good as other reviews state. There were potatoes chips under the edge of the bed when we checked in, obviously hadn't been vacuumed. Bed linens were clean and crisp, quilt is standard reusable polyester crap. Ice tray in bar fridge probably hadn't ever been cleaned, was disgusting.
Heat is standard baseboard heat. I have the thermostat set for roughly 15 and the temp in the room fluctuates between average room temp and boiling hot. Heater seemed to be on constantly.
Trip advisor reviews are usually pretty good, but in this case I've found they really missed the mark.