A staff member's bullying behaviour still leaves me baffled. Bullying is never acceptable. A written complaint was made outlining the incidences that occurred. I am surprised that no follow up acknowledgment was provided, perhaps this is yet to come. First impressions are everything, and unfortunately the staff's behaviour spoiled that for me. Fortunately, the other staff were very kind and provided excellent service. I would rate the resort itself and amenities at a 3.5 - points are lost due to safety issues; in particular there was no telephone in the cabin and wheelchair accessibility from cabin to pools was non existent. Unfortunately, due to the aforementioned disappointing experience, I will not stay at Halcyon Hot Springs in the future.
- Official Description (provided by the hotel):
- Lake, mountains, natural hot springs, wilderness, comfort, fun and serenity... there is so much to explore at Halcyon Hot Springs Village and Spa. Experience the beauty of the Kootenays and our exceptional amenities.The famous Halcyon Hot Springs Lithia Waters have a unique combination of minerals that are very relaxing and beneficial for a variety of ailments. The cascading pools are constantly supplied with fresh hot springs water.Swirl away tensions in our natural mineral spring pools while gazing over serene Arrow Lake and the Monashee Mountain range. Enjoy the outstanding cuisine in the Kingfisher Restaurant or a pampering treatment at the Spa at Halcyon. Relax along the shoreline or explore the waters of Arrow Lake from the dock or by canoe or kayak.The resort is open year round and winters are magical. Heliski with CMH or explore the trails surrounding Halcyon Hot Springs with snowshoes or cross country skis. Or visit the new Revelstoke Mountain for a day of lift skiing. ... more less
- Reservation Options:
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- Also Known As:
- Halcyon Hot Springs Hotel Nakusp
- Halcyon Hot Springs Nakusp