Our experience didn't start off very well. When you arrive, you need to go to the check-in house at the base of the hill. They were pleasant enough, and told us our room was cleaned, but they were just waiting for a final ok, so they took my cell and said they would call me when it was ready. We hung out at the main lodge, and after 1.5hr wait, I went to the hotel phone and called the check-in department to see if it was ready, they said yes and they would bring the keys to guest services right away. I waited 30 minutes and called them again, they said they were on their way and be there in 2-3 minutes. Another 15 minutes goes by and they finally show up. So a room that was cleaned and just needed to have a final check, wasn't ready for 2 hours! That was probably the most unprofessional, dysfunctional, poorly run check-in process ever!
First time to Panorama with my two young children, so i wanted to be near hills and the Hot Pools. I paid and extra $54 to be guaranteed the Springs building. The red carpet ride is right outside the building, and it's an easy downhill trip to the Mile 1 Quad and main lodge. The Hot Pools are attached to this building, so you don't need to go outside to get to them (very handy if you're traveling with young kids, they also give you a locker lock and key if you need it). There is a ski locker area in the building which is very convenient to the parking lot, and you can easily get outside to access the hill (a locker lock is provided at check-in).
Our one bedroom (which also had a den with another sofa-bed) was overlooking the pools and hill. I know you can buy in this building, but not sure why you would, activity on the hill starts at around 4-6am, so you'll start to hear the trucks, grooming machines, bobcat's, and big equipment right outside your window. There are only cheap blinds in the unit, so the light pretty much shines right in. As well, as other reviewers have mentioned, the walls are paper thin, so you constantly hear those who are above and beside you. The room had a fireplace, full kitchen (included 3 small bags of coffee, sugar, whitener, kettle, teapot, 2 bread toaster, microwave, cutlery, plates, knives, dishwasher, plenty of dishwasher soap, etc..). However, the room was certainly worn, all the tables and chairs were scratched and worn through. Carpet had stains on it, and the bathroom was very dated and small (nice soaker tub). Had a decent 42" LCD TV (& dvd) in the living room (has an HDMI connection, but not VGA for those of you with computers), but the bedroom had a 20" TV from the 80's. The free wi-fi worked without a problem in the room, but it is very slow and I could receive emails, but not send.
Skiing was great, lots of fresh snow. All the staff was very nice & we really enjoyed the musical they had one night. We requested a late check-out which was accommodated, and our check-out was painless. Overall, except for the bad check-in experience and paper-thin walls, we all had a great holiday, and look forward to coming back next year (but I may chose a different building, or bring ear plugs!).
Tips: It may be better to book a room/ski package. Ours included a children's free day skiing for each night, and the rentals and day passes for the others were greatly discounted. You cannot get this at the hill (I tried for an extra day, but had to pay full price), so do it when you book your accommodations.
- Official Description (provided by the hotel):
- Located in the Upper Village, these slopeside condos offer direct ski-in / ski-out convenience via the Mile One Quad and Red Carpet. Guests staying in this building have direct access to the Panorama Springs Hot Pools. Upper Village amenities are only a short walk away. ... more less
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