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“Restaurant only - Average food, inattentive service” 2 of 5 bubbles
Review of Greys Restaurant

Greys Restaurant
Ranked #1 of 13 Restaurants in Panorama
Certificate of Excellence
Price range: US$7 - US$35
Cuisines: Canadian, American
More restaurant details
Restaurant details
Good for: Local cuisine, Groups, Child-friendly, Kids, Romantic
Dining options: Drinks, Breakfast, Dinner, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff
Calgary, Canada
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Restaurant only - Average food, inattentive service”
2 of 5 bubbles Reviewed 25 August 2013

We were visiting the resort for our anniversary and told that this was the best restaurant on the mountain, so we made a reservation. We arrived at the exact time of our reservation and were immediately seated at a pretty poor table against the wall with no view.

We ordered a drink to begin with - my wife asked for a French Martini (sorry no pineapple juice), so she settled for a Cosmopolitan, which wasn't bad. They didn't know how to make a Cuba Libre, so I told the waitress, who we figured was also one of the owners. It took 15 minutes to get the drinks.

Just after our arrival, a table of 7 walked-in and, service-wise, things continued to go downhill from there. There were only two wait staff (including the owner) that we could discern, and they seemed quite frazzled -- certainly not professional service caliber. We were never told the evening special(s).

It took another 30 minutes to get our appetizers. I ordered the green salad, which turned out to be ice berg lettuce with a watery dressing, that was quite bland. My wife had the coconut prawns, which she said were pretty good.

After our appy, we were moved to a better table, beside the window in the lounge area, with much more comfortable seating. About an hour and a half total into our visit, we got our mains. Mine, the trout, was a little cool and there were some bones in it. My wife had the ribeye, which was small'ish and grisly, and absolutely drenched in melted cheese. She said she couldn't really taste the meat.

After our main, we waited another 20 minutes before someone came by to ask for our dessert order. We shared the Lodge Cake, which was simple, but very good, and some coffee. Unfortunately, the coffee arrived after we were pretty much done the dessert, and was in a French Press -- we were told 'You may have to wait awhile before it's ready to press.' We sure did.

Finally, about 2.5 hours into the experience, no-one had been by to deliver a bill. I pulled my Visa out and sat it on the table, as the busser, a nice young woman, chatted for 10 minutes with the table 3-feet away from us us, with the credit card transaction machine in her hand.

Finally, we got tired of waiting, and walked to the front of the restaurant and asked for our bill. The owner came by then and said, 'Oh, i was just going to bring that to you.' This as the table of seven that came in behind us walked out, fed and watered and apparently of more concern to the owners than we two.

The default setting for tips on the payment terminal was 18%, normally not something I'd bat an eye at, but in this case, I made a point of reducing the tip to 12%, which was generous given the inattentive service. I'd like to stress that, while the owner and staff - though few - were all very pleasant, they were in over their heads as quality service staff, or perhaps just preoccupied with other tables.

In a nutshell, the food was average - perhaps a generous 2.5 stars, nowhere near 4 - and the service was sorely lacking. Certainly not the meal or experience we expected, or desired, for our wedding anniversary.

We won't be back.

    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ScottVal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOBOS, Owner at Greys Restaurant, responded to this review, 3 September 2013
THis review was recent moved from Earl Grey Lodge, to Greys restaurant, we had replied to the rewiew and the management response has not moved over to Greys (it has disappeared from Earl Grey Lodge) can you please move the management response
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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69 reviews from our community

Visitor rating
    48
    16
    3
    2
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Any
English first
Oliver. B.C.
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“A world-class dining experience in a friendly, mountain setting”
5 of 5 bubbles Reviewed 7 April 2013

We just enjoyed a spectacular, 5-course special dinner with the friendly proprietors of Greys Restaurant, Phillip and Clare Marshall. This restaurant is an absolute MUST and I recommend it for everyone visiting Panorama Mountain Resort.

  • Visited April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Glennos10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, Canterbury, New Zealand
Level Contributor
34 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“A highlight of our holiday”
5 of 5 bubbles Reviewed 17 February 2013 via mobile

We visited Greys to celebrate a birthday. The service was excellent but the food bettered that. My braised beef short rib was delicious nod superbly cooked. My wife had the lamb shank and it also was great. Thank you for a great night.

Helpful?
Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Make sure you eat there”
4 of 5 bubbles Reviewed 26 January 2013

Service was very friendly, professional and efficient. Had the surf and turf which was the angus steak and tuna ,beautiful meal. My husband and daughter both really enjoyed their meals. Helpful in cooking us a meal to take away for our other daughter. Ambience and atmosphere lovely with facing the tables towards the fire. Can't think of any improvements. Really is 4 and half star rating.

Visited January 2013
Helpful?
Thank pacviewa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
27 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Best meal in Panorama village!”
5 of 5 bubbles Reviewed 6 January 2013 via mobile

Make a reservation, for sure. This restaurant is cozy, warm, and friendly. The menu has wonderful options for all and the food was prepared perfectly. I had the seafood hotpot and my bf had the nightly special of 7 oz sirloin & shrimps with amazing selection of organic vegetables. We enjoyed the nice wine selection and the dessert was to die for..the best chocolate ganache cake we've ever had! We're definitely going back when we get back to Pano.

Helpful?
2 Thank Subee_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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