We were visiting the resort for our anniversary and told that this was the best restaurant on the mountain, so we made a reservation. We arrived at the exact time of our reservation and were immediately seated at a pretty poor table against the wall with no view.
We ordered a drink to begin with - my wife asked for a French Martini (sorry no pineapple juice), so she settled for a Cosmopolitan, which wasn't bad. They didn't know how to make a Cuba Libre, so I told the waitress, who we figured was also one of the owners. It took 15 minutes to get the drinks.
Just after our arrival, a table of 7 walked-in and, service-wise, things continued to go downhill from there. There were only two wait staff (including the owner) that we could discern, and they seemed quite frazzled -- certainly not professional service caliber. We were never told the evening special(s).
It took another 30 minutes to get our appetizers. I ordered the green salad, which turned out to be ice berg lettuce with a watery dressing, that was quite bland. My wife had the coconut prawns, which she said were pretty good.
After our appy, we were moved to a better table, beside the window in the lounge area, with much more comfortable seating. About an hour and a half total into our visit, we got our mains. Mine, the trout, was a little cool and there were some bones in it. My wife had the ribeye, which was small'ish and grisly, and absolutely drenched in melted cheese. She said she couldn't really taste the meat.
After our main, we waited another 20 minutes before someone came by to ask for our dessert order. We shared the Lodge Cake, which was simple, but very good, and some coffee. Unfortunately, the coffee arrived after we were pretty much done the dessert, and was in a French Press -- we were told 'You may have to wait awhile before it's ready to press.' We sure did.
Finally, about 2.5 hours into the experience, no-one had been by to deliver a bill. I pulled my Visa out and sat it on the table, as the busser, a nice young woman, chatted for 10 minutes with the table 3-feet away from us us, with the credit card transaction machine in her hand.
Finally, we got tired of waiting, and walked to the front of the restaurant and asked for our bill. The owner came by then and said, 'Oh, i was just going to bring that to you.' This as the table of seven that came in behind us walked out, fed and watered and apparently of more concern to the owners than we two.
The default setting for tips on the payment terminal was 18%, normally not something I'd bat an eye at, but in this case, I made a point of reducing the tip to 12%, which was generous given the inattentive service. I'd like to stress that, while the owner and staff - though few - were all very pleasant, they were in over their heads as quality service staff, or perhaps just preoccupied with other tables.
In a nutshell, the food was average - perhaps a generous 2.5 stars, nowhere near 4 - and the service was sorely lacking. Certainly not the meal or experience we expected, or desired, for our wedding anniversary.
We won't be back.
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