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“Worst resort I have ever visited”

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Panorama Mountain Resort
Ranked #1 of 2 Hotels in Panorama
Calgary
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Worst resort I have ever visited”
Reviewed 8 September 2013

Front staff are very rude, we had a mouse in our room that was detected in the sofa bed. We guided the maintenance people to where the mouse had run to behind the fridge where a big hole in the wall is found. The mouse was caught in a trap. Next day we saw another mouse in the room, and simply the maintenance people told us it is because it is the mountain area. It seemed to us that they were not surprised by the fact that there were 2 mice found in the room as if it is a normal thing since we chose to visit a mountain resort. Horrible resort and should be closed by health authorities for health reasons.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
9 Thank Good W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramaMountain, Manager at Panorama Mountain Resort, responded to this review, 21 January 2014
We tried to work with you to rectify the situation at the time, including moving rooms, but assistance was refused. I can assure you that this was a rare occurrence and our maintenance department has addressed the situation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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620 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2013

We enjoyed a weekend away at Panorama mountain village August 23 - 25. We were lucky enough to have a condo with her own with full kitchen, separate bedroom, & balcony with a beautiful view of the mountains. The front desk staff were wonderful and very accommodating. We couldn't ask for a better opportunity to enjoy this space. The front desk staff were kind enough to point us in the direction of finding a natural hot springs where we could hike down and enjoy this wonderful, natural wonder. The sightseeing gondola was a fabulous way to be able to see the whole area where we were. My husband who is a fly fisherman got to enjoy a few key fishing spots. There's a lake named Lillian lake on the way out and it provided us with a wonderful place to enjoy for fishing. The front desk staff also allowed us to have a late check out without additional charges seeing as the room itself had not been booked out. This was a fabulous get away and its just far enough away from Calgary to make it really feel like a holiday only 3 & a half hours away.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rtolive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Albert, Canada
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 September 2013

We went to Invermere on a golf getaway and decided to stay at Panorama instead of in the town. We were amazed at the number of condo's at Panorama and due to a mix up we were upgraded to Taynton Lodge. It was the last lodge on the hillside so our view was of the mountain and our room was very quiet. But it was in sore need of upgrading. We agree with Bonita A about getting rid of the carpet which was old and worn as was much of the furniture. We were promised a balcony which was very disappointing because it was SO small. The kitchen was very well equipped with quality appliances and cookware. We had little to do with the staff but when we did they were excellent--the high point of the visit. We would return but we would do more research on the condition of the unit we were being assigned. The drive up the hill is on a two lane road but it isn't busy so didn't take long to get down to Invermere.

We were totally impressed with the calendar of activities for families and kids.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wwrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2013

What a nice village. Stayed in Tamarack Lodge, great location. Our kids loved the pools, especially the hot pool. Room was good, did get a bit warm during the day, but evenings were cool. Lot's to do if you want to keep busy. Would stay at this destination again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 26 August 2013

The Pine Inn is specifically for people who 'just' want a place to sleep..... and even that is hard to do. What more is a hotel for you say..... other than a 'gnarly place to crash'...... well even in my single drunken stupor of youth packed six deep in a hotel room did I wanted to sleep someplace that was this uncomfortable and dirtier than the forest outside. Repenting is remorseful and regretful....... we should have upgraded. Literature says that renovations occurred in Nov 2011. Yes I would concede the walls were painted over top of damaged drywall and maybe the carpet replaced as it was likely beyond cleaning and repair, but they missed painting the stucco ceiling where spots and stains were abundant and cleaning staff has yet to vacuum the floor since Nov 2011 as we slept with our shoes on. I'm thinking that during ski season boots rarely get taken off. Bathroom sink had multiple toonie sized chips in porcelain and floor tile was filthy. There were stains on the comforter and chairs, which also needed to be covered in a plastic bag to be sat on. When the T-Bar & Grill gets out there are stumbling lost and loud patrons scaring wildlife away with shouts and slurred speech until all hours (pray for rain at night to keep the howlers away). Security drives around a lot up until dark..... then can't be seen after..... maybe it was them leaving the bar?? Should we have changed rooms...... to where? I also conceded that the entire Pine Inn is in the same character so changing rooms might have actually been worse?? Yikes! Sliding screen door needed Houdini to open and close…… watch your fingers, BANG! At least we knew our limits within our room with what we could touch and what we couldn't. I'm hoping this experience will make us stronger and more resilient as a family!!

Positives:
- Hot Pools & waterslides while staying at village
- free Gondola from lower to upper village
- Bed and Breakfast value deal (would have stayed in different upgraded lodge/condo, never Pine Inn again)
- Chairlift sightseeing pass included in bed & breakfast deal
- abundance of activities
- caters to family recreation.... prepare for a packed pool with tons of kids splashing
- golf courses everywhere with great junior plays free deals in evening (Greywolf if staying at Village, Fairmont Mountain & Riverside)
- breathtaking views

Negatives
- Pine Inn.... enough said
- 2 tablets of Gravol for winding meandering drive to and from resort from Invermere
- don't drive back to Calgary at 12noon on Sunday....... 4 km crawl leading up to Radium 4 way stop
- needs in room mini-fridge or AC.... but it never said it had them either
- service is non-existent other than at central check-in to begin our 'experience'.... do they clean rooms before, during and after stay..... not really sure??

Would we stay at Panorama Village Resort again......yes in a different complex assuming that paying a 2 to 3 times multiple will also provide us with a cleaner more comfortable stay? Money is everything?? Ha, ha...... Lesson learned I hope.

Room Tip: I don't think it matters where you are in Pine Inn, "modest rooms" is an over statemen...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Panorama hotels

St. Albert, Canada
2 reviews
Reviewed 20 August 2013

We stayed in the Springs, located directly in front of the pools. It was a great room. The carpets left little to be desired and feel this resort could do much better by getting rid of the carpet and replacing it with some kind of tile or wood. It would improve the appearance of the room by 100%. PanoKids staff were absolutely wonderful!!!. They were all happy, friendly and very helpful. A special hats off to Lauren who made our daughter's (Sydney from St. Albert) day every time they saw each other.
All staff we encountered on this resort were kind and helpful. But moreover, they were happy. It's a pleasure to be around positive people who like their job and they radiate this positive aura around the whole village.
We stayed at Panorama on our way home - it was a short 4 day stay. We plan to return, stay longer and take in all that the resort has to offer. Very kid and family friendly. Loved that we could park the car and not need to drive everywhere we wanted to go. Shuttles go to town all day long. Loved the hiking trails!! GREAT place to stay and holiday!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 20 August 2013

My husband and I have spent 3 days at Panorama Mountain Village in August 2013. Overall it was a nice vacation, but there were two distinct sides to the experience.

Hotel grounds - beautiful natural setting, great views no matter what direction you look in - mountain slopes and peaks, lush greenery. The grounds are well-maintained and the entire resort complex looks very nice. There is a free gondola between the top and the bottom sections of the resort, offering more of the amazing views.

Accommodations - a completely different story. We stayed in the Tamarac building. The room we got was the most basic type - a bed, a sitting area and a small kitchen with stove, sink, cupboards and fridge. The two major problems with the room (if you don't count the "boiling water advisory", which meant we could not use tap water for drinking, brushing teeth or washing fruit or vegetables) were:
- lack of ventilation - the kitchen hood fan made a lot of noise, but very little air flow, which meant we stopped cooking after day; lack of ventilation overall, which mean that room got uncomfortably hot during the day, especially in the afternoon. We would open the door and prop it open with a garbage can to create some air circulation
- lack of air conditioning - we normally don't use the AC, but since this room had no natural ventilation we really missed the functional AC. It worked in the corridor, but not in the room - just made a lot of noise and not much else.

Overall, the room was quite dated, especially the kitchen equipment. Fine to stay in during the winter, if you don't intend to cook.

Room Tip: Avoid Tamarac building in summer. Make sure your room at least has a balcony. In
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GalinaCalgary_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Panorama Mountain Resort

Property: Panorama Mountain Resort
Address: 2000 Panorama Drive | 18 km (11 mi) west of Invermere, Panorama, British Columbia V0A 1T0, Canada
Region: Canada > British Columbia > Kootenay Rockies > Panorama
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Panorama
Price Range (Based on Average Rates): £
Hotel Class:3 star — Panorama Mountain Resort 3*
Number of rooms: 355
Official Description (provided by the hotel):
Located in the B.C. Rockies, Panorama Mountain Village is a family year-round resort. During the winter season Panorama features true slope side lodging with one of North America’s biggest vertical descents. Panorama offers daily shuttle service from the Calgary International Airport. The winter brings skiers from afar in search of Rocky Mountain powder and Panorama’s famed long groomed cruisers. The mountain is over 4000 vertical feet and has nearly 3000 acres of terrain. From the resort, guests can also Nordic ski, snowshoe, snowmobile and relax in Canada’s largest slope side hot pools.Also operating right out of the Village is rk heliski. Over 40 years of experience in the back country ensure safe and unforgettable skiing. rk heli-ski specializes in heli-ski adventures for intermediate and first time heli-skiers. During the summer season Panorama is home to the acclaimed Greywolf Golf Course. Designed by talented Canadian architect Doug Carrick, who has built many of Canada's best courses in the past decade, Greywolf features many holes that will be seared in your memory bank for a long time. Panorama is also home to the Panorama Bike Park. The park has a number of downhill trails to challenge riders of all levels. There are endless opportunities for family fun activities including: kids adventure camp, horseback riding, ATV tours, white water rafting, hiking, cross-country biking, mini-golf, fishing and more. ... more   less 
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Also Known As:
Panorama Mountain Village Hotel Panorama
Mountain Village Hotel Panorama
Mountain Village Resort Panorama

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