Cleaning rag left in the drain of the bathtub, pop machine that doesn't work, no night staff or security, did not receive the room we booked! We booked two nights in August 2012 based on the description: balcony with mountain view, deep soaker tub with complementary slippers, pillowed bed with down blanket, lounge by the fireplace, etc. We received a room with a window view of the hotel across the street, a regular tub with a cleaning rag left in the drain..no slippers, no pillowed bed with down blanket, no fireplace. When we brought this to the desk managers attention and read description of room we booked he said "sounds like the Honeymoon Suite and you're not getting that". When I requested the bathtub cleaning rag removed by housekeeping I was told there was no one to do that and I should pick it up and throw it in the garbage!!! Requested price adjustment - none given. Uncaring poor service with no night security/safety.
- Official Description (provided by the hotel):
- The Heffley Inn is a “Boutique Hotel” with spacious Guest Suites located in the heart of Sun Peaks Village. Views of Mount Morrissey, Tod Mountain, Sundance Mountain, and the Village Center fill your window. Golf Course is across the street. A true ski in – ski out accommodation with an intimate atmosphere. Golf course is across the street. A beautifully appointed spa (incl. hot tub and sauna) compliments our recently refurbished Guest Suites. Our standard “Deluxe Studio Suite” features a well-appointed, fully equipped kitchenette, including two-burner range top, bar size fridge, toaster, coffee maker (complimentary coffee/tea bags), microwave and dining table. Our Guest Suites have either one King, or two Queen beds, kitchen tables and chairs, drawers, Euro-style bathrooms, Phones and color cable TVs. We also have two Guest Suites available with full kitchens. Deluxe Loft Suites are also available.Our lobby invites you to make friends around the fireplace, and the Black Garlic Bistro is ready to serve you a wonderful Asian Fusion dinner. ... more less
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- Also Known As:
- Heffley Boutique Hotel Sun Peaks