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“Fabulous family holiday!”
Review of Pinnacle Lodge

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Pinnacle Lodge
Surrey, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fabulous family holiday!”
Reviewed 6 April 2013

What a great week. Our experience at Pinnacle Lodge was one of the best holidays we have had and was largely due to the welcoming and relaxed attitude of the manager, Richard. He and his friendly, efficient staff looked after us so well during our 8 days that we felt that we had just been staying with family and friends. They certainly went above and beyond what would normally be expected in a hotel service. Other guests obviously felt the same and there was more socialising because of it. Nothing was too much trouble and maybe Richard even had something to do with the perfect snow and blue sky during our stay!

  • Stayed March 2013, travelled with family
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Helpful?
1 Thank drchrisd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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  • French first
  • Portuguese first
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English first
Whistler
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 February 2013

Booked this property via expedia, as I have always found good rates and enjoyed good service from expedia. In this case, there was zero refund available despite cancelling almost immediately. Can't comment on the property as I was not able to visit, perhaps they were able to double sell the room, an inn keepers dream.

  • Stayed February 2013, travelled as a couple
    • Value
    • Service
Helpful?
4 Thank Reply123whis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Vernon, Washington, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 February 2013

We wanted to rent a kitchenette type condo so we could dine in after a long day of skiing and snowshoeing. The Pinnacle and "Richard and his staff" did us one better. We were treated to great breakfasts and 3 o'clock tea and when we wanted to prepare an evening meal Richard cooked it for us in their kitchen and we dined at our leisure in the lounge and they did the dishes for us. How cool is that. We had a joyous time at a beautiful resort walking distance to the lifts and taken care of by caring staff. Thumbs up to this place.

Glenn, Myrene, Bill and Janis

Room Tip: King Rooms with fireplace and heated bathroom floors.
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  • Stayed January 2013, travelled with friends
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Helpful?
2 Thank Glenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Vernon, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2013

Rarely does someone or someplace exceed your expectations. Pinnacle Lodge was clean and quiet. Richard; who runs the place; went above and beyond all expectations. Beautiful place to stay. If you are planning a trip to Sun Peaks you should stay at Pinnacle Lodge.

  • Stayed January 2013, travelled as a couple
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Helpful?
1 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JABoughton, Director Inventory Management at Pinnacle Lodge, responded to this review, 8 February 2013
It is always nice to hear that the staff is exceeding your expectations. Richard and his crew work really hard to make everyone's stay memorable. Please come back and visit soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops, Canada
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 February 2013

We stayed one night at the Pinnacle after a full day of cross country skiing. We arrived at 320pm, 40 mins before check in, technically. Richard greeted us at the door and told us to have a seat in the dining room area, that he'd check us in shortly. We waited about 10 minutes, he returned, chatted to us briefly, disappeared again to return a few mins later with keys. He ran through the drill of things to know about the property, then suddenly got up, said he had the wrong room keys and returned with a new set of keys.
We'd booked a King room, he told us he had a queen room for us... that there were only 4 Kings in the whole resort, but the website didn't mention that he said.
He took us to our room in the next building. It was right next to the outside door that SLAMMED shut every time someone went in or out, and the poorly sound insulated staircase to the work out area/hottub.
It was noisy in the afternoon, and we worried about how much sleep we'd get that night. We thought about calling Richard to enquire about another room, as the hotel info said to do if we had any concerns, but the room phone didn't even have a dial tone, so we couldn't have called anyway!
We went out for the evening and decided to consume enough drinks with dinner to be able to hopefully just zonk at bedtime and not hear people come and go. It must have worked, we only heard the slam of the door to the outside once in the middle of the night.
There is a $16 resort fee per person which includes breakfast. It was just ok...
Tried to use the hottub the next morning, and it was out of order... that was disappointing.
Would we stay again...? Maybe, since it was still better than the noisy Cahilty... (is there something about Sun Peaks properties that are all poorly sound proofed? Although the Delta was a good experience...) And Richard was very friendly. But, since home is only a 40 min drive away, we might just drive home next time.

Room Tip: Avoid room #3 in the second building, it's right near the door and the stairs! noisy if people...
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  • Stayed February 2013, travelled as a couple
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Helpful?
4 Thank DawnChar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 January 2013

Our family spent the most relaxing week of Christmas at the Lodge. From check in to check out Richard and his staff made our stay very enjoyable. The homemade breakfasts every morning were very yummy and the variety was an added bonus. Very clean and comfortable. We loved to gather and hang out in the large room in the 2nd bulding on the main floor. Richard is a very genuine and caring person who just wants to make everyone's stay memorable. Well I have to say that he succeeded and we hope to come back for Christmas 2013 but only if Richard is still there. The Village is less than a 10min walk from the Lodge. When you are at Sun Peaks you will also have to experience the dog sledding and Mountain High Pizza.

  • Stayed December 2012, travelled with family
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Helpful?
3 Thank HayleysMom_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 December 2012

Richard - this the person who makes all my ratings up. It feels like you came visiting your uncle who was missing for you for so long and tries to make your stay comfy. He is always on the go and doing something, he is everywhere to assist you, sometimes I thought: he has few clones. Beautiful lodge, clean inside out, cozy rooms, home-made breakfast. Excellent place to stay. By far, this the best we ever stayed.
Message to owner: Richard makes your business - never seen such person who loves his job and so committed to it. If I would own hotel - I would make him an offer and outbid you.

  • Stayed December 2012, travelled with family
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Helpful?
1 Thank Serg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pinnacle Lodge

Property: Pinnacle Lodge
Address: 2503 Eagle Court | PO Box 1033, Sun Peaks, British Columbia V0E 5N0, Canada
Region: Canada > British Columbia > Sun Peaks
Amenities:
Fitness Centre with Gym / Workout Room
Hotel Style:
Ranked #1 of 8 Speciality Lodging in Sun Peaks
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Pinnacle Lodge 3*
Number of rooms: 197
Reservation Options:
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Also Known As:
Pinnacle Lodge Hotel Sun Peaks
Pinnacle Hotel Sun Peaks

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