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“Convenient, modern hotel in Deer Lake”

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Holiday Inn Express Deer Lake
Ranked #1 of 4 Hotels in Deer Lake
Certificate of Excellence
Ottawa, Canada
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Convenient, modern hotel in Deer Lake”
Reviewed 1 June 2014

This hotel is very easy to find, very close to the Trans-Canada highway and to the Deer Lake airport. Check-in was simple; there were no issues with our web reservation and our room was ready as soon as we arrived. There is ample free parking. The hotel was recently built and it shows since everything is modern and in good condition.

Our room was large and very clean, with a good size bathroom. The beds were extremely comfortable and there were no noise issues. Two things bothered us: there was no fan in the bathroom and there was no soap dish so we had to leave the wet bar soap on the bathroom counter. Nothing major, though. The complimentary breakfast was ample and delicious, with both hot and cold selections. We did not use the fitness centre and the indoor pool was closed for maintenance but seemed quite large.

Check-out was a breeze, with our invoice slipped under the door overnight. Overall, I would say this hotel is an excellent choice in the Deer Lake area or as a starting point for a journey up the Viking trail.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sudriveraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseann W, Manager at Holiday Inn Express Deer Lake, responded to this review, 5 June 2014
Thank you for your positive review of our Holiday Inn Express Hotel in Deer Lake, conveniently located just off the highway. Guests always rave about our clean spacious rooms and extra amenities especially the free hot breakfast and pool hot tub and water slide reopening soon. Our bathrooms are actually are equipped with a central air system which is extremely quiet..so much better than those annoying noisy fans. We hope to see you again soon.
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279 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • Any
English first
Calgary, Canada
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 June 2014

rooms are big and comfortable, staff is friendly and helpful. They called us 10 days before our reservation to tell us the pool would not be open when we were there and to see if we wanted to change hotels. Nice touch

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GFE1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseann W, Manager at Holiday Inn Express Deer Lake, responded to this review, 25 June 2014
Thank you Linda B for you positive review of our Holiday Inn Express Hotel in Deer Lake...our guests comfort and security are always top of mind with our staff and from your positive review I think our staff did an exceptional job. We hope to see you again soon.
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Mississauga, Canada
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 May 2014

A hotel of this qquality is not what you expect in a small town like deer Lake. It provided the perfect first night in our west coast tour of the island. Even with a 1:30 AM arrival we were greeted with a warm welcome, our room was ready and we were asked if we wanted late check out!
They offer a good hot breakfast, have a nice work out facilty and pool. Close to the Deer Lake airport and all the routes to Gros Morne.
Not many restaurants in the area so be prepared, unless fast food is your thing.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acedaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseann W, Manager at Holiday Inn Express Deer Lake, responded to this review, 25 June 2014
Thank you acedaddy for your positive review of our Holiday Inn Express Hotel in Deer Lake...and so glad we were able to start your west coast trip off on a good note. With all our great amenities including the pool, fitness center, free hot breakfast and Wi fi and close to the Airport it is indeed the perfect place to stay to when visiting Gros Morne National Park.
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St. John's, Canada
1 review
Reviewed 24 May 2014

My family and I stopped here for just one night and we had a fantastic time. The front desk staff were very friendly, the kids loved to pool, and the breakfast in the morning was wonderful. Beds were very comfortable. We stopped here on the drive to the ferry and would do so again.

  • Stayed July 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Lynne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseann W, General Manager at Holiday Inn Express Deer Lake, responded to this review, 26 May 2014
Thank you Lynn R for your positive review of our Holiday Inn Express Hotel in Deer Lake. Many of our guests like you rave about the comfortable beds, friendly staff free hot breakfast and yes the pool, hot tub and water slide are such a treat when traveling with kids. We hope to see you and your family again soon.
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Newfoundland and Labrador, Canada
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 April 2014 via mobile

The hotel is fairly new and nicely decorated. They have a hot breakfast on site so that's a plus. The room was supposed to be suitable for 4 people but there was only 1 chair in the room. Overall we had a comfortable stay but given the location, it's definitely overpriced.

Stayed April 2014, travelled with family
Helpful?
Thank KentOliverBurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Deer Lake, responded to this review, 16 May 2014
Dear kentdacanuck,

Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted about your positive comments with the condition of our facilities and the breakfast you had. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize we did not exceed your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We value your comments and hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Karen C
Case Manager
IHGCare
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St. John's, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 March 2014 via mobile

We did not enjoy our stay at this hotel. So much so in fact that I felt I had to write this review.
Our room was not available to check into until almost 4 hours after the check in time. The front desk staff was unhelpful and totally unaccommodating and lacking compassion for a family traveling with 3 small children.
The hot tub was closed and the pool was ok. The change rooms next to the pool were deplorable - and since our room was not ready, we were advised to change there and "take advantage" of the "pool facilities".
We got a whole lot of excuses and a 10% discount when we complained which we felt wholly inadequate.
I did get a follow up call after I filled out the survey they sent to me. She again told me about how we came at a very busy time, perhaps too many people had late check outs etc. She provided me with points enough for an overnight stay. It will definitely not be at that holiday inn location.

Stayed March 2014, travelled with family
Helpful?
4 Thank Nadine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseann W, Manager at Holiday Inn Express Deer Lake, responded to this review, 8 April 2014
Hi Nadine M
Thank you for your comments regarding your resent stay. As you can see from our many positive guest reviews your stay was an exception and not the norm. We value all of our guest comments and have taken steps to ensure all our guests stays are more than memorable. Please consider us again when traveling through Deer Lake.
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Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 March 2014

I've never posted a review of anywhere that I've stayed before, as typically I can manage just about anything and am not really one to complain....however, I stayed at the Holiday Inn Deer Lake for 2 nights last weekend and must say that it was absolutely one of the worst hotel stays I've ever experienced. I booked this hotel because it was new, and a recognizable chain, but it was big mistake.

First of all, the walls are paper thin, and on both nights that I was there were people screaming and running through the halls up until about 430am. I called the front desk on numerous occasions, who had said that there had been a number of complaints, however they were totally unable to get it under control and as result I was literally awake for 2 full nights. You can also hear conversations in the room above and below you verbatim.

Rooms a reasonably clean, however showers leak all over the bathroom floors. I don't know whats going on with the water purification, but the taps all ran yellow water. The bathtub, sink, toilet, and shower all had yellow water....and a number of guests were complaining.

There is no on site restaurant, and the closest one is a 5 minute drive away.

The swimming pool and the hot tub are a swamp. So dirty. The hot tub had hair floating around in it, and water was white and murky. The pool, was algae filled and also equally as murky.

I don't know if there a whole lot of options in Deer Lake...and the rest of the reviews here seem reasonable good (which was a factor in our booking decision), however my experience was terrible.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank japples23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseann W, General Manager at Holiday Inn Express Deer Lake, responded to this review, 8 April 2014
Hello Japples23
Thank you for your review. We value all guest feedback and assure you every reasonable effort has been made to ensure your next stay will be more than satisfactory. Our positive reviews are a testament to the level of service we strive to provide.
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Additional Information about Holiday Inn Express Deer Lake

Property: Holiday Inn Express Deer Lake
Address: 38 Bennett's Ave, Deer Lake, Newfoundland and Labrador A8A 1A9, Canada
Phone Number:
Region: Canada > Newfoundland and Labrador > Newfoundland > Deer Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Deer Lake
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Deer Lake 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Holiday Inn Express Deer Lake Newfoundland, Canada

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